Hi @Flora48 ,

Our records indicate your current meter is an Actaris ACE9000 KBD, does that sound right? This is based on what you’ve previously posted to the Forum.

Sounds like something’s up with either the meter or the way it’s been programmed. You might want to ask OVO to reprogram it again.

If that doesn’t work… Your best bet is probably to have the meter swapped out. Just a heads up though - I estimate you’ve probably only got around 3 years left before the meter expires anyway so now might be a good time to replace it.

Not sure what type of meter I have but you have given me a very good answer. Thank you 

Hey @Flora48 

Sorry to hear about this, but I’m glad to see Blastoise186 has already stopped by with some great advice here. 

Keep us updated with how you get on with this, and if you’re still having trouble, definitely pop back.

On further investigation I have noticed that the water heater is definitely running all day and using large amounts of electricity. I switched off the off peak switch and the heater immediately stopped heating (I can hear it heating up).  An I correct in thinking that I need a new electric meter as suggested?

Probably not - something probably just needs to be reconfigured via the key.

However, you are welcome to request a Smart Meter upgrade instead if you wish - it’s totally up to you but that’s probably what I’d do.

Very interesting because the problem only happened after a key overwrite. This was the mquestion I was going to ask you! So how do I get OVO to understand that they have to sort out my key? I had 2 key overwrites recently and it seems that they have caused the problem? I was on the phone for hours to OVO last week trying to get another key issue fixed. Or then if I want a smart meter I have the other issue with OVO saying that they couldn’t move the earth that was in the wrong place. It then took a visit and 3 emails from SSEN to OVO to tell them that the earth can indeed be moved by OVO but it was difficult and I was hoping not to have to explain it again to them. This was why I decided to keep the key meter until this happened.  

You OK to hang in there for a day or two? I need to fling this one backstage to discuss with the others.

We’ll come back to you as soon as we can!

I’m very grateful for your help. It’s been a very difficult process to say the least 

Any updates @Blastoise186? If not I can ask internally.

Sorry this has been a difficult process for you @Flora48 

Emmanuelle_OVO more than happy to message or phone you to discuss a solution 

Unfortunately not I’m afraid @Emmanuelle_OVO ,

Everyone I’ve been asking can’t think of any advice on this one. Sorry!

Hey @Flora48,

I think Blastoise is right, a meter exchange may be the best option in this scenario. You’ll need to contact the support team.

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Please keep us posted with how you get on.