Does the Direct Debit contract calculation take into account any credit on my account?

For a helpful introduction to Direct Debit calculations watch the video below:

How does OVO work out my monthly Direct Debit?

To work out your monthly Direct Debit amount, we:

• look at your energy use so far and estimate how much you’re likely to use by 31 March 2026. This includes any costs, such as standing charges and add-ons

• take away your current balance, factoring in any credit or debt

• divide the result by the number of payments left until 31 March 2026, which gives us your monthly amount

We aim to bring your balance to £0 by 31 March 2026. This way, you won't owe us anything, and we won't owe you anything, making it easier to manage your energy costs.

We regularly check your Direct Debit to make sure your balance is on track. 

Why is my Direct Debit increasing when my balance is in credit?

This could be down to a few reasons. Sometimes, even if your balance is in credit, your monthly payments still need to go up.

Usually, this happens if it looks like your balance is going to drop below £0 by 31 March 2026. We want you to avoid building up any unexpected debt – we never want that to happen to you. So we work out if that’s likely by predicting how much energy your home will use, then checking if your payments will cover it. 

It’s also useful for your balance to be in credit. It can act like a pot of money to cover those times when your energy use might be higher. For example, you’re likely to build up credit in the summer months when energy use is lower. But you might need to use this credit in the winter months when it’s colder and darker – and your energy use is usually much higher. 

We regularly check your Direct Debit to make sure you’re paying the right amount.

What’s a Direct Debit Check In?

As the amount you use may change, we’ll regularly check that the payment amount is enough to cover your energy costs and leave you with a clear balance at the end of your plan. There is a helpful breakdown of how we work this out on your Direct Debit calculator which can be found on the ‘Payments’ page of your online account or OVO app (download for Android or iOS):

Need more help understanding your Direct Debit recommendations? Check out the great guide below: