Does OVO offer a 3 phase specific plan?

I’m so sorry to hear of the difficulties your relative is having with their account, @3Phasesupplies.

Just to confirm, as @Blastoise186 has mentioned, here at OVO we don’t offer a 3 phase specific plan so the account should be charged on the same rates that are offered to a standard single phase supply.

Whilst 3 phase supplies are generally installed to power higher usage properties, if you’re not sure what might be causing this high usage it might be worth taking a look at the advice given in the thread below which can help get to the bottom of things.

 An electrician may also be able to advise if these checks aren’t conclusive.

You mention that your relative hasn’t been receiving a postal statement, so we’d encourage you to check that they are added to our Priority Services Register. This free service is offered to make sure we get your relative any extra help they might need to manage their account, including free paper statements, in accessible formats if needed. Find out more about this and how to sign up here.

I hope this information is helpful.