Do you have Solar Panels & Charge Anytime? We’d love to hear your thoughts

Thank you both for your responses ​@Mick & ​@scoob198. I’ll private message each of you 😊

Is this issue now resolved ​@scoob198? Does the above help?

​@Blastoise186 that's a good list of contact ‘order’ - so thanks. 
 

• I emailed charge anytime. No response. (Bearing in mind the SLA is 2-5 days for a response so that’s fine). As my problem was immediate I just worked it out myself to get my car charging. 
• No need to call Hypervolt as my testing showed the charger worked fine as soon as I disconnected OVO (by deleting the charger from the OVO Charge Anytime app, restarting, closing and then deleting the app)

Then I could charge fine again without OVO locking the charger. 
 

This is what the problem is:

• When a smart meter is commissioned, and successfully sending and receiving data (to and from OVO), that’s not enough to allow Charge Anytime (CA) to work. In fact it’s even worse than that because the CA app then locks the charger completely. 
  -
• Meter has to have some processing happen so that it becomes ‘live’ to the end user properly before CA can be used. Once that is done (Kirsty … if you’re on this forum - thank you 👍🤩) then instead of the rather unhelpful message in the CA dashboard about connecting, it simply connects in 2 seconds. 
• CA app needs a small fix to recognise the issue being smart meter not fully commissioned (in end customer terms) and to simply display a message saying can’t use CA until that happens 

So yes - thank you for responding. OVO customer services were able to kick the processing bit on and it worked instantly got after that. 

No worries. While I do provide all known options, phoning the CA team is generally about 9,000% faster because they’re very quick to pick up. :)

​@Blastoise186 has given some helpful advice here. Please keep us posted with how you get on.

Hey ​@Emmanuelle_OVO - all sorted once Kirsty found a way to make the system ‘recognise’ my smart meter. 
 

While I’m writing. Does anyone out there know if OVO have an EV focussed tariff that handles the existence of solar panels? I can’t see one so thought I’d ask.

All seems a little odd that people who have invested in solar (often those people will choose an EV when they can) can’t ironically use the EV tariff (the one I can see). 
I (my mistake obvs) chose OVO to be able to charge overnight at 7p/kwh, but turns out I can’t do that. 
 

Unless there’s a tariff I’ve missed? 
 

Oddly the Charge Anytime app allows you to tick that you have solar and still set up the account too, so I tried it, but for some reason I can’t quite fathom (presumably this is why CA doesn’t work if you have solar) the car is currently charging ‘from solar’ despite it being night time 🤣🤣

The only EV tariff OVO offers is via Charge Anytime, but that runs as an Add-On which you can bolt onto any tariff - OVO doesn’t have a “dedicated” EV Tariff per-se anymore. Charge Anytime is able to be Solar Compatible, you just have to have the right setup which requires either an Indra, Hypervolt or Andersen charger and in all cases, requires two CT Clamps to be hooked up to the charger.

If the charger thinks the current source is solar, that’s what it will report to CA.

Well I have the right charger. No idea what a CT clamp is -  no worries there, I’ll google that. 
Interesting that the charger thinks I’m using solar energy 🤣🤣 …. as far a I’m aware it’s not even connected to the solar array in any way but then I don’t know how these things all hang together. 
 

thanks for sharing. I think I should get someone round (if I can) who can somehow explain how this stuff works. Or just find one of the EV tariffs where the supplier directly controls the charger at given times (assuming they do t assume solar is there too …. if only these chargers would ‘look outside’ eh 🤣🤣 🌙 

Actually, that’s what Charge Anytime does - it directly controls the charger on a schedule that you set. You won’t find anything different elsewhere in that regard.

Unlike others, you can charge 24/7 at the cheap rate - all other dedicated EV Tariffs don’t offer that feature. I think you just need to let it settle in and learn how it works - if you abandon it too fast, you’ll lose out.

In that case I have a duff installation from

Hypervolt then. Ho hum

Been trying to get a working smart meter and ‘EV tariff’ since November. Nearly four months for the meter and then I find out the charger isn’t set up properly. 
what a laugh. lol. Thanks for the replies. No doh t this will now cost hundreds to resolve. 
 

EV’s and eco-charging. Most expensive comedy I’ve experienced in terms of implementation a usable ‘service’ for a customer. 
 

but I’ll persevere with the j kedge gained here. 
 

Imagine if there was a way of buying this service where all the things worked together (tongue in cheek)

thanks again appreciated.