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November 30, 2022
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Do we qualify for Government's ECO4 scheme for home insulation?

  • November 30, 2022
  • 30 replies
  • 2305 views

I would like to know if we as pensioners will we qualify for a grant to wards loft insulation  our house is in Surrey and our Council tax band is “G” This I’m sure would help reduce our heating bills if we qualify..

 

Best answer by Emmanuelle_OVO

Updated on 28/01/25 by Abby_OVO
 

The Great British Insulation Scheme offers households in England Wales and Scotland access to one free or discounted insulation measure. 

 

This scheme is open to all, meaning there is no requirement to be an OVO customer to get this.

 

Customers must be a home owner, reside in a property with a Council Tax Band of A-E in Scotland / Wales and A-D in England and have an EPC rating of D or below.

 

Applications are open and very welcome here.

 

If you have a query or question, contact ECO@ovo.com we will be happy to help and will respond within 48 hours.

 

You could be eligible for free energy efficiency upgrades via the ECO4 scheme. 

 

If you want to make your home warmer and more energy efficient, take a look!

 

If you’re eligible, you could get a wide range of energy-saving measures installed through ECO4 – from loft insulation to a new boiler, or even high-end tech like heat pumps. You could get a whole package installed, all for free.

 

OVO have made a guide to ECO4 here which covers:
 

  • ECO4: what is it?
  • What’s included in ECO4?
  • Who’s eligible for ECO4?
  • Eligible benefits
  • How to apply for ECO4

 

See the guide here, or check if you’re eligible here

 

As of June 2023, 

 

Who’s eligible for ECO4?

 

To access ECO4 through OVO Energy, you’ll need:

  • To be a homeowner or a private tenant. 
  • An EPC rating of D, E, F or G if you own your home (E, F or G for tenants). Not sure of your Energy Performance Certificate (EPC) rating? Check your EPC if you live in Scotland, or if you live in England or Wales
  • You don’t need to be an OVO Energy customer.
  • To receive one or more benefits (see below).

 

Eligible benefits

  • Income-based Job Seekers Allowance (JSA)
  • Income related Employment and Support Allowance (ESA)
  • Income Support
  • Pension Credit Guarantee Credit
  • Working Tax Credit
  • Child Tax Credit
  • Universal Credit
  • Housing Benefit
  • Pension Credit Saving Credit
  • Warm Home Discount payment
  • Child Benefit (maximum income levels apply – see below)

 

We’ve created a new ECO and GBIS referral platform!

 

The Energy Company Obligation (ECO) team have developed a new referral platform to allow both OVO customers and non-customers access to funding from the Energy Company Obligation (ECO) and the Great British Insulation Scheme (GBIS).
 

What are these schemes?

 

ECO4 

  • A government energy efficiency scheme designed to tackle fuel poverty and help reduce carbon emissions in Great Britain 
  • The scheme offers a full house retrofit for those who qualify and is aimed at those most at risk of fuel poverty
  • Customers will need to be receiving an eligible benefit to apply
  • More info on the scheme here.
     

Great British Insulation Scheme 

  • Currently being developed by the Department for Energy Security and Net Zero (DESNZ) 
  • Aims to deliver energy efficiency upgrades in homes in Great Britain by installing one insulation measure such as Cavity Wall or Loft Insulation to eligible properties
  • Has a much wider reach than ECO4 and up to 80% of Great Britain could qualify, including many of us in the OVO community
  • No requirement to be receiving an eligible benefit for the largest part of this scheme - homes just need to be in the right council tax band and have a low energy efficiency rating
  • More info on the scheme here

 

How to apply

 

You can apply via the websites linked above.  

 

The application forms will cover the initial qualification criteria so you can send them the link to apply directly.  

 

The government is also about to launch a referral scheme for the GBIS and ECO through the gov.uk website so OVO customers, and non-customers, will be able to refer themselves to OVO via the platform. 

 

 

You can get an update on your referral from eco@ovoenergy.com

30 replies

joss
Newcomer
Newcomer
January 27, 2023

Hey @Jeffus and @joss,

 

I’ve updated the best answer on this thread to hopefully make it more informative and easier to understand- let me know what you think! 😊

Looks much better 😊

Yes, it look more ordered thank you 👍

Never argue with an idiot! as they will beat you with experience. 👍
joss
Newcomer
Newcomer
January 29, 2023

@Emmanuelle_OVO Good morning. I have popped an email over to eco@ovoenergy.com  for details. However, the email keeps bouncing back.

“ The response was:

The recipient server did not accept our requests to connect. Learn more at https://support.google.com/mail/answer/7720 [ovo.energy.com 34.205.122.86: timed out]”

Is the email address correct? eco@ovo.energy.com

Regards

Never argue with an idiot! as they will beat you with experience. 👍
Emmanuelle_OVO
Retired Moderator
Retired Moderator
January 30, 2023

Hey @joss,

 

It’s  eco@ovoenergy.com without the dot between ovo and energy.

 

Let me know if you have any further issues 😊

Renewable Energy? Big Fan.
joss
Newcomer
Newcomer
January 30, 2023

Will Do thanks @Emmanuelle_OVO 

Never argue with an idiot! as they will beat you with experience. 👍
joss
Newcomer
Newcomer
May 17, 2023

@Emmanuelle_OVO Hello Emmanuelle Any chance of an update on this topic please? thanks.

Never argue with an idiot! as they will beat you with experience. 👍
joss
Newcomer
Newcomer
May 17, 2023

Update to my last post.

I just got this email on updates to below. follow link for the updates. The consultation has now concluded.

Design of the Energy Company Obligation (ECO): 2023-2026

I have not at this time had chance to read through the above, Hopfully we can now get some progress from OVO on this.

Never argue with an idiot! as they will beat you with experience. 👍
Abby_OVO
Community Manager
Community Manager
May 18, 2023

Hey @joss 

 

Thanks for bringing this to us. It’ll be good to get some more information on what this means for OVO and our customers so I’ve asked about this update internally, and I’ll come back on here when I have any more on this.

Currently Playing: She's Electric
joss
Newcomer
Newcomer
May 18, 2023

Hey @joss 

 

Thanks for bringing this to us. It’ll be good to get some more information on what this means for OVO and our customers so I’ve asked about this update internally, and I’ll come back on here when I have any more on this.

Looking forward to your feed back on this @Abby_OVO 

Never argue with an idiot! as they will beat you with experience. 👍
Abby_OVO
Community Manager
Community Manager
May 23, 2023

Hey @joss 

 

Sorry for the delay in getting back to you on this, I asked our teams about how we are progressing with this and what our customers can expect. 

 

They’ve got back to me to let me know that they’re in the process of creating a new main page on the OVO website dedicated to ECO4 and the Great British Insulation Scheme. This will include a detailed breakdown on the eligibility criteria for both schemes, making it easier for our customers to understand what they qualify for, as well as details on how non-OVO customers can still benefit from these through us. They expect this to go live next week on the 1st June. 

 

If I find anything more before the page goes live I’ll come back and let you know🙂

 

I did find this from Ofgem regarding the new draft, and while it’s rather lengthy, I found it an easier read on the eye than the publication from the Government, especially using the contents page which is nicely broken down, so it may be of interest to you:

 

https://www.ofgem.gov.uk/sites/default/files/2023-05/Draft%20Great%20British%20Insulation%20Scheme%20Delivery%20Guidance%20V0.1.pdf

Currently Playing: She's Electric
joss
Newcomer
Newcomer
May 23, 2023

@Abby_OVO Thanks for getting back to me Abby. I look forward to the page going live.

I will read the link that you posted shortly.

Thanks again

Regards

joss

Never argue with an idiot! as they will beat you with experience. 👍