Direct Debit review increase even though I'm on variable plan Simpler?

Ovo have a duty of care, which means because you had a large credit balance they thought it practical to give you a refund, but they also looked further into the future knowing the rises to come, so that’s why you have a £73 increase but this can be adjusted if you start to go into another big credit. In the meantime you can enjoy your refund. Hope this helps Brian

Hi @Camper Sue ,

I’m Blastoise186 and I’m one of the forum volunteers who helps out here. As you’re on variable rate, you are affected by the price cap changes, there’s more on that at https://ovoenergy.com/pricecap.

OVO is also currently adjusting Direct Debits ahead of the changes to help you build up some extra credit.

If you wish to object to this, Live Chat is the fastest way to get through and you can access that via https://help.ovoenergy.com . But please consider this carefully as it may not be in your best interests to do that.

Thank you for your replies. 
I had to request refund OVO we’re not very helpful in that respect. My direct debit is still building up a credit buffer as my daily consumption of both energies are less that £2, I appreciate there is standing charges, VAT etc on top of that, but I still do not envisage,  even with the price increase, my direct debit reaching the amount they are asking me to pay each month.  I’ll just use them as a savings club and I read that they will be putting interest on the amount of credit you incur.

If you have OVO Interest Reward active on your account, you’ll see a reference to it in MyOVO and it does pay a pretty healthy rate. However, if you’ve joined since September 2021, then I’m afraid you won’t be getting that benefit as it’s been discontinued for new members.

Hi, 

I had a direct debit of £156.10 per month but today i receive an email that they will need to increase that amount to £235 per month. I've been trying to contact them but I've been in the phone waiting for more than 2 hours, please can someone help me understand that. 

Hi @Juannefi ,

Sorry about that! The phones are extremely busy today, but you may find Live Chat a bit faster. You can access it via https://help.ovoenergy.com .

Is it just coincidence that Interest Rewards were stopped for new customers at the same time as OVO bought out SSE and transferred their customers over?  

I'm one of those former SSE customers who's in credit by over £1200 but receives no interest on it.  

I know all of the reasons why OVO Interest Reward was discontinued. Even if it wasn’t, £1,200 is over the limit anyway and with that much credit, you wouldn’t get anything extra.

OVO privately told me the full list to me on the day the changes went live last year. One of the biggest reasons it’s been discontinued was because Ofgem requested it. OVO has had special permission from Ofgem to offer OVO Interest Reward for several years, but it was ultimately open to recall if Ofgem decided to change its mind. The compromise is that existing members who still get OVO Interest Reward will continue to get it for the foreseeable future.

I need permission to disclose the other reasons. Please bear with me while I try to request it.

Thank you for the reply 👍🏻