December Power Move calculated incorrectly

Any update on these emails going out? I haven't received anything, and our bill date which will include the December credit when correctly calculated is coming due.
I would greatly appreciate a response at your earliest convenience.

Unfortunately without an in-home display, which I apparently cant have as I have old SMETS1 meters that have been migrated to DCC, I cant use these 3rd party aggregators as they need the MAC address to confirm I am the account holder.
I wanted to sign up with these aggregators as they have superior data accessibility of my OVO account than OVO will provide us with…

I have made 2 subject access requests to get the 30min data for both gas and electricity dating back to the transition to 30min reporting in 2022, but both times they have only provided the daily totals. They seem unable to read and understand the VERY clear requests…

I went through a process to get OVO to determine which in home displays would be compatible with my meters. I located a second hand one, but then unfortunately when actually trying to link it to my meters, OVO then told me that as they have been migrated to DDC, no in-home displays will work and it is impossible.
 

There’s a tool at n3rgy data Smart Meter check which will probably reveal the migration status.

If the meters are NOT on DCC however, that tool will likely return a not found error.

If they ARE on DCC, let me know and I’ll give you some options. Do not try to use second hand IHDs - they won’t work and we strongly recommend you send them back for a refund.

I’m not quite sure where this comes from. My situation was not the same - I have no gas meter, and the IHD I had came with the meter six years ago. But I did have a SMETS1 electricity meter with its matching IHD, and the IHD continued to work flawlessly after the meter was migrated to DCC. So there is no fundamental barrier between having a migrated SMETS1 meter and having a working IHD. 

It may be that current IHDs won’t work with this sort of meter, but that’s a different issue. Blastoise knows better than I what the options might be - whether an old IHD could be paired with your meter, for example. But the way you’ve presented the situation doesn’t match with my own experience.

And existing IHD paired to your previous meter can be migrated - but not from S1 → S2 or S2 → S1.

An ebay purchased IHD is ineligible for transfer. As a rule, we also don’t provide support for unauthorised IHDs (such as eBay purchased ones) via the Forum and OVO Support won’t be able to help either.

Hey @pggima,

The Power Move team have advised all affected customer should have received an email, could it have ended up in your spam folder? 

If not, please private message me with your account details and I’ll let someone in the team know.