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curtis
Rank 4
curtis
Rank 4
October 14, 2022
Solved

Daily usage on the Online Account now updates later in the day. Why?

  • October 14, 2022
  • 14 replies
  • 733 views

why does the daily use on online account not update reasonably early it used to update about 08.30 it is now 10.22 and still not updated. I use this to see how much I have used during the day I also keep an eye ion the IHD but it would be nice to see it updated earlier.  

Best answer by Blastoise186

Updated on 15/01/25 by Abby_OVO

 

Backfilling meter readings isn’t necessary because the newer readings will catch up with what was missed anyway.

 

OVO’s Support Team can attempt to backfill missing usage data on request, as well as getting it working again.

 

It is however, worth noting that the two sides run independently from each other. The usage data is never calculated from meter readings - it comes in raw from the meter and presented as-is.

 

If you’re not seeing things show up first thing… Most likely I suspect a comms issue.

14 replies

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curtis
Rank 4
curtisAuthor
Rank 4
October 16, 2022

Seems that several people are having problems getting their gas readings so to say it is possibly the smart meter is a get out of jail free by OVO seems more that it is a software or programming error that needs to get sorted PLEASE OVO do it for the consumer. 

curtis
A
Anonymous
October 17, 2022

Seems that several people are having problems getting their gas readings so to say it is possibly the smart meter is a get out of jail free by OVO seems more that it is a software or programming error that needs to get sorted PLEASE OVO do it for the consumer. 

Mine looks fine this morning. Seems to have been fixed (for now, at least)

    curtis
    Rank 4
    curtisAuthor
    Rank 4
    October 17, 2022

    same here long may it continue, perhaps it was one small blip but it is extremely annoying when you can't get full sight of it and have to go onto another app share your data to find out what is going on. 

    curtis
      eezytiger
      Rank 2
      eezytiger
      Rank 2
      October 17, 2022

      My most recent readings/usage have appeared, but I still have missing daily/half hourly numbers for 30th September and October 2nd and 4th, with corresponding inaccuracy in nearby dates as a knock on effect of missing correct data for the dates in question and just making up numbers across the dates.

      If banks were as casual with customer data as OVO appears to be I doubt they'd stay in business long. You can't just skip a few transactions and massage the figures elsewhere to make the numbers add up. This data shouldn't be a game of hide and seek.

      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd