Daily usage for July from OVO website Same usage correctly showing when house was empty 10th-22nd JulyCan OVO explain why the daily usage stats using the Hugo App correctly shows when I was on holiday yet the OVO usage data has a smoothed out graph?

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Daily usage data on the app and online account looks made up when compared to third party Hugo App?

Forum|Forum|4 years ago
July 31, 2022
20 replies
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Same usage correctly showing when house was empty 10th-22nd July

Can OVO explain why the daily usage stats using the Hugo App correctly shows when I was on holiday yet the OVO usage data has a smoothed out graph?

Best answer by Jeffus

Updated on 18/10/23 by Abby_OVO

Hi @muzzy543

I don't work for ovo, just a customer like you. Some of us try and help with a few posts.

Sorry to hear about your issues. You may have already done all this.

Does this page show (smart) readings for every day in July? Calculate the usage from the actual daily readings rather than the usage page and see what you get. Check all the readings say (smart).

https://account.ovoenergy.com/meter-readings/history/electricity

Are the meter details accurate on this page?

https://account.ovoenergy.com/plan

-Meter Point Administration Number

- Meter Serial Number

Also on the same page does the "Forecast Annual Consumption" figures look reasonable based on your historical usage?

It is interesting as looking at the graphs i would say that looks like two completely different meters, it is not just the holiday days, every day is higher on the ovo app isn't it?

You could try one of the other apps also if you haven't already just to confirm things.

https://www.glowmarkt.com/

Do you have 30min readings enabled for your smart meter? If so what does that look like, as the 30min readings are not linked to the daily reading.30min readings are sent separately by smart meters. The daily reading isn't calculated by adding up the 30min readings. The 30min readings might give a clue to what is happening.

Let us know the answers to the queries if you want to and we will see if there is anything obvious.

What does the usage look like on the actual bills? Is this consistent with the usage page?

Hope that helps?

shows that my smart meter is only being read by OVO on the last day of each month which explains it. If I ask OVO can they read it daily, it seems strange to show me daily stats that are estimates when they could use the real figures if they wanted to?

Ask OVO for 30min readings. They will be able to do this.

That way you will get a daily reading which will drive your bills, and 30min readings which might give you some indication where you can save energy. The 30min readings will appear on the usage page.

I have not noticed 3rd party apps display a different frequency to the OVO app, so that is a new one for me.

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Jeffus

Rank 20

Now getting daily smart meter readings showing on my account, sorted via Twitter, thanks for the tip : )

Hi @muzzy543 good to hear it is sorted. Feel free to ask any questions in the future in case any of us can help.

Tim_OVO

OVO Forum Legend

Hi @MWaters and thanks for posting this question.

Have a look at this topic from @muzzy543:

In short if daily usage is pretty flat even though actual consumption is spiky, it’s likely that we’re estimating your usage.

What’s showing up here: https://account.ovoenergy.com/meter-readings ?

Also what about your current billing period, when was the last reading taken? https://account.ovoenergy.com/billing-details

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6

Jeffus

Rank 20

Hi @MWaters

I agree with @Tim_OVO

I would check these pages

https://account.ovoenergy.com/meter-readings/history/electricity

https://account.ovoenergy.com/meter-readings/history/gas

Make sure there is a reading every day with the word (Smart) next to it.

Here is mine for example for gas, but it is similar to electricity.

Let us know what you see

Of course i am assuming you have smart meters.

Borisp

Newcomer

Why is it that I have turned off my hot water for the last 4 days and not used my cooker or washing machine but on my app it is telling me I’m using nearly twice as much as last month? So much for smart meter reading

Jeffus

Rank 20

Hi @Borisp

It would be worth checking to see if OVO are receiving at least daily readings from your smart meter

https://account.ovoenergy.com/meter-readings/history/electricity

https://account.ovoenergy.com/meter-readings/history/gas

You should see readings for every day with the word (Smart)

Here is mine for example for gas. The electricity one will look similar.

Michali

Rank 2

I find the Ovo app excellent in, among other things, seeing how much electricity I use during each day. Until two days ago, I had a half hourly report but now, although I’m still getting the total daily usage, I’m getting a message saying 'Sorry, this usage data is currently not available’ when I want to see what I’m using hour by hour. It is not terribly important as long as I can see the cost per day, but I would like to revert to the half hourly report. Is this just a glitch in the system, please?

BPLightlog

Super User

It probably is @Michali . Mine drops out occasionally but then it recovers the missing data after a while. Best to keep watch and see if it’s back within a week or two

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}

Michali

Rank 2

Thank you! Will follow your advice!

Jeffus

Rank 20

Ditto. Mine also drops out occasionally, in fact the daily electricity readings also dropped out for a week recently before coming back. Unfortunately this does happen from the posts we see on the forum.

You could try downloading one of the 3rd party apps to see if they can see the readings if you are interested. There are occasionally times when these apps display the readings and OVO doesn’t for a short while. Here are some example apps authorised by the OFGEM

https://loop.homes/

https://hugoenergyapp.co.uk/

Bright app

https://play.google.com/store/apps/details?id=uk.co.hildebrand.brightionic

https://itunes.apple.com/us/app/bright/id1369989022?ls=1&mt=8