Skip to main content
Best answer by Tim_OVO

Hi @D C Thomas, 

 

Thanks for flagging this. 

 

It might be that a debt has been loaded onto your meter with a daily repayment rate. Or a standing charge / emergency credit debt that needed clearing after a top up. When did you last top up? Do you have a smart meter?

 

Whatever the reason if it’s taking your credit incorrectly this will get sorted. Perhaps our Support team are best placed to help.   

3 replies

Tim_OVO
OVO Staff
Tim_OVOSolved
OVO Forum Legend
August 15, 2023

Hi @D C Thomas, 

 

Thanks for flagging this. 

 

It might be that a debt has been loaded onto your meter with a daily repayment rate. Or a standing charge / emergency credit debt that needed clearing after a top up. When did you last top up? Do you have a smart meter?

 

Whatever the reason if it’s taking your credit incorrectly this will get sorted. Perhaps our Support team are best placed to help.   

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
D
Rank 1
D C ThomasAuthor
Rank 1
August 15, 2023

My meter is prepaid so there is no debt it has been topped up weekly and had over 500 pound in there and has done so for over a month

Abby_OVO
Community Manager
Abby_OVO
Community Manager
August 16, 2023

Hey @D C Thomas 

 

Sorry to here about this.

 

Prepay meters (pay as you go meters), even while in credit, can have a debt on the account/meter for a wide number of reasons, with varied repayment rates. We don’t have access to your account here at the Forum, so it’ll be best to get in touch with the Pay as you Go Support Team to discuss this and they’ll be able to see what the issue may be.

Currently Playing: She's Electric
Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd