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L
Rank 1
Landor
Rank 1
April 16, 2023
Solved

Crashing while setting up Charge Anytime with Ohme Home Pro

  • April 16, 2023
  • 17 replies
  • 588 views

I have an Ohme Home Pro and am trying to add Charge Anytime. I get to the confirmation screen that is badged with the Ohme logo and asks me to confirm I’m happy to share with Kaluza. When I tap on Confirm, the app crashes or the website says something went wrong.

I contacted the Smart Home team who sent me an email saying that there’s a problem with accounts setup using an Apple email and I should contact Ohme to disconnect the account and just use an email address. Thing is, my account is one with just an email address!

I contacted Ohme who say everything looks good their end so I have now gone back to the Smart Home team but haven’t had a response yet.

Has anyone else come across this issue in the meantime?

I will obviously update as and when I hear from the team but this is really annoying as it’s the main reason I moved to OVO!

    Best answer by Landor

    Updated on 02/06/25 by Abby_OVO

     

    From 15 July Ohme chargers will no longer be compatible with Charge Anytime. We’ve recently updated the technology behind Charge Anytime. This is so we can keep making improvements and create new products that reward customers for driving EVs.

     

    It's not been possible to integrate Ohme with this new technology. If you have an Ohme charger you’ll still be able to sign up to Charge Anytime by connecting with an eligible vehicle. We’re constantly looking to open up the eligibility to more EV models so if you don’t see your EV here, keep an eye on our page.


    You can see all eligibility details in our Charge Anytime page here.

     

    This is now resolved and I have successfully connected my OVO and Ohme accounts. As a new customer it seems that there was a timing issue around when the information sync took place between the two companies. Whether this was done manually or there is now a more frequent sync I don’t know but it’s fixed for me. 

    17 replies

    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    April 17, 2023

    Yes please keep us updated, @Landor. I’ve flagged this to the Smart Home team to see what sort of answer we can post here, in case others are affected. 

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    April 17, 2023

    You should have a new reply from the team, @Landor. Please keep us updated here so we can mark a solution to help others that follow you. 

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    L
    Rank 1
    LandorAuthor
    Rank 1
    April 17, 2023

    Hi @Tim_OVO. I was told to try Google Chrome in Incognito mode but that hasn’t worked unfortunately so I think it’s going to the technical support team to look at now.

      L
      Rank 1
      LandorAuthor
      Rank 1
      April 20, 2023

      @Tim_OVO I’ve not heard anything back in the last couple of days despite me asking for an update. Are you able to see what’s going on? Are the tech teams looking into this? I’m going to need to charge my vehicle soon and was hoping to have this resolved by now. Charge Anytime is the only reason I moved to OVO!

      Tim_OVO
      OVO Staff
      Tim_OVO
      OVO Forum Legend
      April 21, 2023

      @Landor I’ve checked in with the team on this, I’ll expect you’ll get a reply to that email today. 

      Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
        L
        Newcomer
        Lummy264
        Newcomer
        April 24, 2023

        Hi, I’ve recently moved to Ovo for the great new charge anytime tariff.

        I have a Ohme Home Pro charger which should in theory integrate with the Ovo app - my car is Volvo XC40 which I’m aware can’t connect to the charge anytime app.

        My Ohme charger did connect to my Ovo app when I first moved across and it tells me I’m on the 10p kWh rate.

        I’ve done a few charges, I believe correctly, using a schedule in the ohme app - but no data is coming back to the Ovo App 

        The ohme app shows all sessions of charge my Ovo app tells me “data for this month is missing and we are unable to show you the cost and usage for this month….

        what can I try to improve communication between the ohme charger and the Ovo app?

        presumably I won’t be getting charging credits if the charging data is missing.

        Thanks in advance 

        lummy264

        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        April 24, 2023

        Hi @Lummy264 , how recently have you joined can I ask? The smart meters which feed this data need several weeks normally to become effective in their communication and so it may be that you need to wait for a short while to see your savings

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
          L
          Newcomer
          Lummy264
          Newcomer
          April 24, 2023

          I’ve only moved over about 4 weeks ago, so should I assume things will change with a bit more time and patience?

          Will charge anytime credits be back dated to charges I’m doing now? Or should I assume I’ll pay full price for charging until they hook up?

          thanks 

          Jeffus
          Rank 20
          Jeffus
          Rank 20
          April 24, 2023

          Separately from anything to do with Anytime. Have a look at this page

          https://account.ovoenergy.com/meter-readings/history/electricity

          When your smart meter at least is connected after switching to OVO , you should see a daily reading with the word smart next to it

           

            BPLightlog
            Super User
            BPLightlogSuper User
            Super User
            April 24, 2023

            As mentioned above - If you keep an eye on your meter readings to check how regularly they are reaching the supplier, that would be useful. There are a few terms listed for sign up https://www.ovoenergy.com/electric-cars/charge-anytime

            Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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