Can someone please explain this, there has to be a problem with our meter for this we have this issue ever since moving in and SSE refused to give us a check meter untill he refused to pay the bill
Hi
It looks like our volunteers are on hand to try and help understand what’s causing the high balance. I’m sorry to read you are having issues with your billing since your account was migrated. There could be an issue with the readings that were supplied to us or a large balance reported at the time of migration.
I would suggest that you contact our Support Team and they will be able to raise a billing dispute to look into this further for you. I have included a handy link to give you more information on meter reading disputes here.
Let us know what our Support Team says once they investigate this for you! If you don’t get any answers from our support team, I will ask our Forum_Support team to contact you.
I hope you get this resolved soon!
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
