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M
Rank 2
Mhm
Rank 2
March 28, 2024
Solved

Correcting pay as you go meter readings

  • March 28, 2024
  • 15 replies
  • 260 views

Is there anyone who has managed to get ovo to correct meter readings.

Thought this was sorted in January when a refund cheque was sent to me.

Then march a new bill.

Left ovo in Oct 2023.

Or do I just let them try and take me to court.

Don't answer complaints.

Never give  complaint number.

At a loss of where to go next.

 

Best answer by Chris_OVO

Updated on 18/11/24 by Shads_OVO

 

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Hi @Mhm, 

You can contact our support team if you feel that the readings are incorrect. They may ask for evidence before making any changes to make sure that any changes are accurate. 

Here’s a handy article that gives more information about meter reading issues https://www.ovoenergy.com/help/article/meter-reading-problems

My recommendation would be to not let this escalate to following the debt recovery path as it’s much harder to reverse. It’s like any problem in life the longer you typically leave it the harder it can be to resolve if it grows. 

If you reach out to our support team they will look into resolving this for you. If you don’t make any progress after speaking with them let us know and I can dig into this further for you. 

 

15 replies

Show previous replies
Chris_OVO
Community Manager
Chris_OVO
Community Manager
April 19, 2024

Hi @Mhm,

 

This was escalated to our Forum_Support team so they can investigate this for you. If you send a message, they can check for an update for you.

Renewable energy jokes never get old.
M
Rank 2
MhmAuthor
Rank 2
April 19, 2024

Thanks will do.

M
Rank 2
MhmAuthor
Rank 2
April 25, 2024

Oh come on

Now you send a completely fictitious final bill to the new occupiers of the address.
This us a joke no?
The new occupiers ere Jeter and have never been a client of ovo.

 

Shads_OVO
Retired Moderator
Shads_OVO
Retired Moderator
April 26, 2024

Hi @Mhm,

 

I’m really sorry to hear this. 

 

Would the new occupiers of the property be able to contact Support so they can look into this for them? Is the bill addressed to the “Unknown Occupiers”?

 

 

R
Rank 2
RW1987
Rank 2
April 29, 2024

Oh come on

Now you send a completely fictitious final bill to the new occupiers of the address.
This us a joke no?
The new occupiers ere Jeter and have never been a client of ovo.


 

 

I feel your pain with this one, I had some standing charge debt as I was in hospital for 8 months and then not able to get up my stairs… I paid off the standing debt but when I had about £50 of standing charge debt left I moved to a different supplier because OVO were awful when I called them or did web chats, so rude.. I was sometimes told “it’s debt, you can’t complain” and they would close the chat on me. I have photos of my meter saying I only owed approx £50 (I can’t remember the exact amount)…2 months later I got a final bill from OVO energy claiming I owe them £1,000… some months they claim I consumed £300 of gas (not including standing charge) which is impossible, you can’t consume gas unless you have credit on your meter.

 

when I initially tried to complain, they wouldn’t let me… it took me ages to finally get a complaint reference number, I was promised they would contact me 5 business days later, they didn’t.. I called them, contacted the forum.. and all I get told is “your complaint is with second line.. we can’t help you, we will email them and ask them to contact you…” and they don’t.

 

My complaint is currently with the Ombudsman.. currently waiting for OVO to supply their view and evidence on the complaint.

 

Honestly, the amount of stress this has caused me.

 

 

Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd