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Rank 2
January 15, 2024
Solved

Complex meter set up- Why can't I be Economy 7?

  • January 15, 2024
  • 22 replies
  • 639 views

I have 2 meters in the property I have moved in to.  One is an RST meter that runs the storage heating.  The other does everything else.

 

My bills the last couple of months have been astronomical so I called Ovo to request to be switched to an Economy 7 (or whatever) tarriff so I can make use of cheaper overnight rates for heating and hot water.

 

After spending what seemed like an eternity getting put on hold and transferred I eventually got through to somebody who said that the ONLY solution they have is to remove the meter for the storage heaters and hot water and never use the heating again.  When I told the agent it’s the middle of winter she said “we can do it in April” as if winter is a one off event that doesn’t occur every year. And of course they also refuse to install a smart meter too.

 

I could not believe what I was hearing!  Do these people live in the real world?  Is that REALLY Ovo’s only alternative to paying a flat rate?  How would that even help???  

 

I swear to god, the customer support team and the “complaints/escelation” people were absolutely clueless and were basically there to put me on hold to go and ask somebody else.  I’m regretting signing up with these jokers.

 

Sorry for the rant but my blood is boiling after that call.

Best answer by Jeffus

Updated on 14/06/24 by Shads_OVO

 

Update on RTS shutdown:

 

As part of the RTS Project development, we are really happy to share with you our progress:

 

As you may be aware, the RTS signal that instructs some of our meters when to move to the “Off Peak Period”  will be closing down soon and we need to arrange for all of our RTS customers to have a meter exchange so they don’t lose any of their meter functionality.

 

The RTS signal will end for our customers on 30 June 2025. The period between 1 July - 30 September 2025 will then be used to close-down the RTS signal and allow us to manage any unexpected customers impacted.

 

After a very successful pilot, from the 17th June 2024 we will begin writing to our Economy 10 RTS customers to invite them to call us to arrange for their meter exchange. 

 

We are continuing to work at pace to enable the same solution for the majority of our other RTS customers and our aim is to begin writing to these customers in Aug 2024. 

 

We will continue to update you on our progress.

 

It looks like THTC night-time rates are almost as expensive as my current any-time rate and the normal unit-rate on the THTC tariff is FAR higher rendering the entire plan utterly pointless.

You are not the first to highlight that.

At the last ofgem price cap change on 1st Jan others have said the increases on parts of the THTC tariff have been surprisingly high.

You could get an electrician to look at your setup and see what needs to be done to get it ready for an E7 smart meter if the current setup was removed.

The next price cap kicks in 1st April but is calculated by ofgem using data up till 15th Feb. At the moment, no guarantees, the cap overall is due to fall as wholesale gas prices have fallen dramatically which impacts electricity prices. But that doesn't help you over the main winter period.

It is frustrating for customers of all suppliers as the deadline for removing these types of meters has been pushed back several times. Regular posters on the forum like @Blastoise186 ask ovo for updates on a regular basis.

22 replies

Rank 2
January 15, 2024

First I’ve heard the term “THTC” so that’s something to look into.  Thanks.

 

The Ovo reps I spoke to completely struggled to understand the concept of storage heating in the first place so they’re heads would probably explode if I brought that up 😂

Jeffus
Rank 20
Rank 20
January 15, 2024

First I’ve heard the term “THTC” so that’s something to look into.  Thanks.

 

The Ovo reps I spoke to completely struggled to understand the concept of storage heating in the first place so they’re heads would probably explode if I brought that up 😂

I can't be certain as there are various setups.

But what I said still holds. Am surprised you have been put on a tariff for that meter setup rather than a standard tariff

It may not speed things up in terms of switching the meter but you may be able to get a more appropriate tariff for your setup in the short term.

I also suggest you speak to neighbours and see what setup they have or have switched from in case that helps inform what to do.

Rank 2
January 15, 2024

It looks like THTC night-time rates are almost as expensive as my current any-time rate and the normal unit-rate on the THTC tariff is FAR higher rendering the entire plan utterly pointless.

Jeffus
Rank 20
JeffusSolved
Rank 20
January 15, 2024

Updated on 14/06/24 by Shads_OVO

 

Update on RTS shutdown:

 

As part of the RTS Project development, we are really happy to share with you our progress:

 

As you may be aware, the RTS signal that instructs some of our meters when to move to the “Off Peak Period”  will be closing down soon and we need to arrange for all of our RTS customers to have a meter exchange so they don’t lose any of their meter functionality.

 

The RTS signal will end for our customers on 30 June 2025. The period between 1 July - 30 September 2025 will then be used to close-down the RTS signal and allow us to manage any unexpected customers impacted.

 

After a very successful pilot, from the 17th June 2024 we will begin writing to our Economy 10 RTS customers to invite them to call us to arrange for their meter exchange. 

 

We are continuing to work at pace to enable the same solution for the majority of our other RTS customers and our aim is to begin writing to these customers in Aug 2024. 

 

We will continue to update you on our progress.

 

It looks like THTC night-time rates are almost as expensive as my current any-time rate and the normal unit-rate on the THTC tariff is FAR higher rendering the entire plan utterly pointless.

You are not the first to highlight that.

At the last ofgem price cap change on 1st Jan others have said the increases on parts of the THTC tariff have been surprisingly high.

You could get an electrician to look at your setup and see what needs to be done to get it ready for an E7 smart meter if the current setup was removed.

The next price cap kicks in 1st April but is calculated by ofgem using data up till 15th Feb. At the moment, no guarantees, the cap overall is due to fall as wholesale gas prices have fallen dramatically which impacts electricity prices. But that doesn't help you over the main winter period.

It is frustrating for customers of all suppliers as the deadline for removing these types of meters has been pushed back several times. Regular posters on the forum like @Blastoise186 ask ovo for updates on a regular basis.

Newcomer
January 15, 2024

Hi all. I joined this forum to ask if OVO have a better tariff than Economy7 with Octopus.

Until a week ago I had two dual-rate meters ie each had two registers with a Radio TeleSwitch which triggered the second register for the seven night hours at 00:30 (01:30 in the summer).

I pushed to get a Smart Meter as I have read that the BBC are turning off the RTS signal at the end of March so the meters wouldn’t register the night use  

One of the two meters fed a Nightstor (thermal store) - a cabinet of ceramic bricks that charge up at the cheap rate and the heat is then used in a traditional wet pumped radiator system  

There is a modern day version - look up ZEB zero emission boiler  

I am still on E7 and the Smart Meter has a “5th port” which powers on at the lower rate time to charge the Nightstore. 
 

So today I phoned Octopus to see what tariff I could have with a lower cost than the 16p/ kWh E7 as they advertise tariffs as low as 7.5p - but it seems you have to own an Electric Vehicle to have those tariffs even though I have a similar need of up to 60 kWh which I can take in three hours  

I spotted this thread so thought to contribute here 

 

 

Blastoise186
Super User
Super User
January 15, 2024

I don’t have any THTC or RTS setups myself as I’m on regular flat-rate with a Smart Meter. However, as some of the other forum volunteers know, one of my forum specialities is metering related stuff. The RTS Shutdown is something I’ve been watching over closely and I do indeed ask OVO to give me regular updates about what’s happening - this helps me give the right advice and - where needed - update my own content accordingly. The forum moderators also help me with that task as well - you’ll sometimes see their notes on my comments for that reason.

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Newcomer
January 16, 2024

Hi again

So does anyone know please of a tariff that is a lower night rate than Economy7 ?

I need it for about four hours and don’t mind when that is as long as its the meter “5th port” that powers on for the period

Here is my before and after ...

 thanks

Blastoise186
Super User
Super User
January 17, 2024

Apologies @Sallen1 , but there aren’t any I know of unfortunately.

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Newcomer
January 17, 2024

Apologies @Sallen1 , but there aren’t any I know of unfortunately.

Thanks - just one more thought though

If I had an Electric Vehicle and got one of those sub-10p/kWh tariffs, would I be able to charge up my thermal store at the same time ?

Blastoise186
Super User
Super User
January 17, 2024

Not guaranteed. While you’d definitely be allowed to charge up the thermal store on the standard rate no problemo, the EV rate might be restricted to EV’s only.

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