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Soo P
Rank 2
March 21, 2023
Solved

Charge Anytime says my car is AWAY when its on my drive - how do I resolve?

  • March 21, 2023
  • 33 replies
  • 1974 views

I have linked my Q4 E-tron to the Charge Anytime app (bypassing the Pod Point app scheduling) but the CA App thinks my car is AWAY when its on the drive.  It can detect the car being charged but I cant find a way of adding my address to the App, although its linked to my OVO Energy account (I assume?).  How can I resolve please? 

 

Best answer by Gary Alford

Updated on 25/07/25 by Abby_OVO

 

When you first set up the app you put in your postcode then drag a circle to the location of your house within that postcode. I guess it is possible that step got missed or flicked past.

 

Sadly once set up there are no options within app to reset or adjust. Hopefully these features will come.

 

I did contact the smart home support and after a few days got a message to say they will send a prompt to the app to reset home address. Lo and behold when I opened the app again it prompted me to set my home location and I got it right this time!!

 

Works like a charm now.

If you need to re-set your location on the app, please contact the team by:

 

  • Call 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

 

You can also check out this similar topic linked below which may be helpful:

 

33 replies

Show previous replies
Ben_OVO
Community Manager
Ben_OVO
Community Manager
September 4, 2025

Thanks for this ​@Peter E - very helpful indeed, and interesting to see a visual explaining the difference that positioning can make.

 

​@rich31 just to et you know I’ve added the EVC badge to your profile - you should see your Forum account has been updated now. Have you been in touch with the Charge Anytime team yet? You’ll see in the Forum post below that they’ve reset other members’ location pins to fix this issue you’re having:

 

 

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rich31
Newcomer
September 4, 2025

Thanks Ben. Had not contacted Charge Anytime team as the issue resolved itself and the ‘charging away’ issue had never happened before. I had read the posts about resetting location and Peter has given excellent explanation as to why it happens so I will do so… thanks again.

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    September 5, 2025

    That’s great to hear, thanks for letting me know ​@rich31. Always nice to see the Forum doing its job! Thanks as always ​@Peter E.

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