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Lammie1985
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July 14, 2023
Solved

Charge Anytime not recognising when I charge

  • July 14, 2023
  • 16 replies
  • 1225 views

Having an issue over the last week where my charge isn’t being recognised in the OVO app and therefore being charged full rate. I have a Skoda Enyaq Coupe VRS and a ProjectEV charger so connect via the car and not the charger.

Nothing has been changed my side but there was a Skoda update last week over the air which claimed to be minor but seems too coincidental? 

Best answer by Lammie1985

Hi @Wharfrat - I had this email back when I sent the query to OVO Support - what car do you have as this may be relevant to you too:

 

“Thanks for the email. We're currently having problems communicating with Audi, SKODA, and VW vehicles to get updates from vehicles and send charging commands.

 

We're working hard to identify the problem with the vehicle manufacturers to restore normal service with Charge Anytime. Unfortunately during periods where your vehicle isn’t sending us telemetry, we can't control or record smart charging, meaning that you won’t receive Charge Anytime Credits for charging completed during this period. This is covered in section 7 of our terms; https://www.ovoenergy.com/terms/charge-anytime-terms.

 

If you need to charge urgently, we advise clearing any schedules you have in the vehicle app and set it to charge immediately, if it hasn't done so already.

 

Apologies for any inconvenience caused.”

16 replies

BPLightlog
Super User
BPLightlogSuper User
Super User
July 14, 2023

Hi @Lammie1985 you might want to check with the team at smarthome@ovoenergy.com to double check. They do specify software levels required as they need to communicate directly and check battery state etc. I wonder if the update did something to disturb that

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
L
Rank 1
Lammie1985Author
Rank 1
July 14, 2023

Thanks @BPLightlog - have sent them an email, was hoping it might be something others had a problem with too but if not I’ll wait for their reply!

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
July 17, 2023

Hey @Lammie1985,

 

Sorry for the issues you’re having,

 

I’ve asked the Team and will get back to you with any updates or advice. 

Renewable Energy? Big Fan.
W
Newcomer
Wharfrat
Newcomer
July 20, 2023

Hi

 

I’m having a similar issue; Indra charger. The app shows it is connected to Ovo

but the bill which has just come through doesn’t show anything at the reduced rate when charging on 26/27 June and clicking through the link in the above to https://account.ovoenergy.com/my-ev just gives me a blank page. I had enough problems getting this all set up in the first place so I’d quite like it to work now.

L
Rank 1
Lammie1985AuthorSolved
Rank 1
July 20, 2023

Hi @Wharfrat - I had this email back when I sent the query to OVO Support - what car do you have as this may be relevant to you too:

 

“Thanks for the email. We're currently having problems communicating with Audi, SKODA, and VW vehicles to get updates from vehicles and send charging commands.

 

We're working hard to identify the problem with the vehicle manufacturers to restore normal service with Charge Anytime. Unfortunately during periods where your vehicle isn’t sending us telemetry, we can't control or record smart charging, meaning that you won’t receive Charge Anytime Credits for charging completed during this period. This is covered in section 7 of our terms; https://www.ovoenergy.com/terms/charge-anytime-terms.

 

If you need to charge urgently, we advise clearing any schedules you have in the vehicle app and set it to charge immediately, if it hasn't done so already.

 

Apologies for any inconvenience caused.”

    W
    Newcomer
    Wharfrat
    Newcomer
    July 20, 2023

    Thanks OP. I have a Kia EV6. But I can see from that link, it says that (and I paraphrase) “rather than being charged at a lower rate you will recieve a credit on your bill” - so maybe that’ll be the case.

    The charger is clearly linked to Ovo anyway, so I would hope in this day and age of everything being “smart” it would actually live up to its name. Although I’ve been out of the game for a while, I am an experinced software tester, so maybe they should employ me to get things to work :D

    L
    Rank 1
    Lammie1985Author
    Rank 1
    July 20, 2023

    Ah - yes - it works as credit on your bill but a month behind if that makes sense so have a look on your next bill and it should show! :)

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      July 20, 2023

      Ah - yes - it works as credit on your bill but a month behind if that makes sense so have a look on your next bill and it should show! :)

      That’s right 

       

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
        W
        Newcomer
        Wharfrat
        Newcomer
        August 23, 2023

        ...and the bill is in. ...and… no credit applied for the charging. I’ve the My Ovo Charge Anytime attached to my charger app since 22nd Jun - it says so - and my last bill period is 15 Jul to 14 Aug, this I would expect credit for the 61.6 kwh I put in to the car on 28-29 Jun, yes? 

         

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        Newcomer
        matt3120
        Newcomer
        October 5, 2023

        Hi - is there any update on this - I've just signed up to use charge anytime but not working with my q4 Etron

        Show more replies
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