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21636648
Rank 1
August 1, 2024
Solved

Charge Anytime is urgent charging only using a Hypervolt pro 3 charger

  • August 1, 2024
  • 19 replies
  • 601 views

Hi, my Hypervolt pro 3 charger was installed today and linked to Charge Anytime but unfortunately the Charge Anytime app only charges on ‘urgent charging’ mode despite having a schedule on the ‘Schedule’ tab. Can someone assist and let me know if they’ve had a similar issue? My car is a BMW fyi.

 

Thanks!

Best answer by Emmanuelle_OVO

Hey @21636648,

 

I’ve had an update from the team,

 

The App says urgent charge because the schedules aren't reaching the charger for some reason. We've had the software developers look into this for us and they confirm that the prompts are being sent successfully so it seems to be an issue on the Hypervolt end. They're currently investigating. We don't have a timeframe for a fix just yet. Hypervolt integration is still a public trial at the moment but we're working on improving it.

 

When we find out more we’ll pop back & update this topic. 

19 replies

Show previous replies
Blastoise186
Super User
Blastoise186Super User
Super User
August 5, 2024

If OVO can get the data later on, then yes that may be possible to do. We can’t say with 100% certainty, but OVO does have options available which can sometimes allow lost credits to be backpaid into your account later.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
E
Newcomer
Elh1993
Newcomer
August 11, 2024

Hi 

 

I have put my ready time into the app and it just say generating charge schedule but doesn’t actually create a schedule to charge 

how do we fix this 

I have had nothing but problems with this charge anytime I need to change tariff if this continues 

BPLightlog
Super User
BPLightlogSuper User
Super User
August 11, 2024

What’s your set up @Elh1993 ? (EV + charger)

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
E
Newcomer
Elh1993
Newcomer
August 11, 2024

@BPLightlog  Peugeot e2008 ev charger Hypervolt 3pro

BPLightlog
Super User
BPLightlogSuper User
Super User
August 11, 2024

Sounds like one for the team chargeanytime@ovoenergy.com .. there have been a few with communication issues recently looking at other posts

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
BPLightlog
Super User
BPLightlogSuper User
Super User
August 12, 2024

Just one thing to check .. the link to CA on your account should be to the charger, not the car

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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Newcomer
Elh1993
Newcomer
October 3, 2024

This is very frustrating especially as it is now fully compatible and I am still having to pay full price as obi and Hypervolt are not scheduling my charging session 

 

it just keeps saying provider has not scheduled any charging sessions so I have to keep urgent charging and it going to end up costing me a fortune 

it is happening too often I will have to leave obi and it’s such a shame as I have used obi for years and have never had problems until now 

Blastoise186
Super User
Blastoise186Super User
Super User
October 3, 2024

Hi,

Try 0330 175 9678 in the morning. 

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Shads_OVO
    Retired Moderator
    Shads_OVO
    Retired Moderator
    October 4, 2024

    Hi @Elh1993,

     

    I’m sorry to hear this.

     

    Have you managed to get in touch with the Charge Anytime team about this issue?

     

     

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