Skip to main content
F
Rank 1
Foxy86
Rank 1
October 2, 2023
Solved

Charge Anytime App not updating with BMW iX

  • October 2, 2023
  • 5 replies
  • 320 views

Hi all, my charge anytime app hasn’t updated its connection with my BMW iX since early Thursday morning last week.  Not been able to do a smart charge since then.  I’ve tried everything I can think of so can only assume OVO need to update their app?  Anyone else having issues?

Best answer by Gary Alford

I had similar with my Mini before (which is BMW of course). Problem was the Mini online service had updated the T&Cs and this wasn’t apparent in the app (Mii app was still working perfectly). When I logged in to the service on a desktop web browser I had to accepts the new T&Cs and set a new harder to hack password before it would let me log in. Having done this the OVO app connected straight away. Might be worth a try?

5 replies

Blastoise186
Super User
Blastoise186Super User
Super User
October 2, 2023

BMW has been a bit of headache I’m afraid. The Smart Home Team might be able to help you out though, so if you email them on smarthome@ovoenergy.com they can take a look.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    G
    Rank 3
    Gary AlfordSolved
    Rank 3
    October 10, 2023

    I had similar with my Mini before (which is BMW of course). Problem was the Mini online service had updated the T&Cs and this wasn’t apparent in the app (Mii app was still working perfectly). When I logged in to the service on a desktop web browser I had to accepts the new T&Cs and set a new harder to hack password before it would let me log in. Having done this the OVO app connected straight away. Might be worth a try?

      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      October 11, 2023

      Nice advice there @Gary Alford! Glad to hear it reconnected no problem after doing that.

       

      @Foxy86 how have you been getting on with the app and connection? Might be worth having a look for any new T&Cs just in case that’s stopping the connection?

      Currently Playing: She's Electric
      F
      Rank 1
      Foxy86Author
      Rank 1
      October 11, 2023

      Thanks both,  the OVO app seemed to do an update and once I’d clicked on my car again in the app it connected… so good for now!  But thanks for your comment Gary - will remember that for next time (hopefully not needed :)) 

        Abby_OVO
        Community Manager
        Abby_OVO
        Community Manager
        October 12, 2023

        Glad to hear that @Foxy86 

         

        Hopefully you’ll not need to take any further steps, but always feel free top pop back with any questions.🙂

        Currently Playing: She's Electric
        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd