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Bradley_OVO
Community Manager
Bradley_OVO
Community Leader
June 3, 2025
PinnedF.A.Q.

Charge Anytime and Ohme integration update: important information for our customers

  • June 3, 2025
  • 297 replies
  • 19379 views
Charge Anytime and Ohme integration update: important information for our customers

Updated on 14/04/26 by Ben_OVO

 

We're always working to improve your experience with Charge Anytime. We want to reward you for being an EV driver by bringing you even better features and the latest technology.

 

As part of these improvements, there was a change affecting customers using Ohme chargers. Since 15th July 2025, Ohme chargers are no longer able to connect directly to Charge Anytime. The good news is, we estimate about 75% of our Charge Anytime customers have an EV that can connect directly to Charge Anytime. So you may still be able to benefit from our low charging rates via your vehicle connection. 

 

If you drive a compatible vehicle, you can follow the steps below to connect to Charge Anytime directly via your EV. You’ll need to check if your EV is compatible. If you have other vehicles, you’ll need to check those too.

 

You’ll also need to use the OVO Charge app to schedule your charging, rather than the Ohme app. Download OVO Charge from the App Store or Google Play.

 

 

How to connect to Charge Anytime with your EV 

 

Once you know your EV is compatible, please follow the steps below.

 

Step 1- Disconnect your charger from Charge Anytime

 

You won’t be able to reconnect through your charger once you’ve done this - so please make sure that your EV is compatible before completing this step:

  • Open the OVO app and select the black circle in the top right corner to go to your profile 
  • Go to ‘Plan details’ then ‘Manage add-ons’
  • Find ‘Charge Anytime’ and select ‘Cancel add-on’ 

 

 

Step 2- Delete your Ohme account

 

Please note: Deleting your Ohme account, will clear your charger of any routines, settings, your charging history and will disable the lock feature.

  • Go to the settings tab in the bottom right hand corner of the Ohme app
  • Scroll to the bottom
  • Select ‘delete account’

 

Step 3- Reconnect to Charge Anytime through your EV

  • Download OVO Charge from the App Store or Google Play, and log in using your energy account details 
  • Select your EV make, model, and year of manufacture
  • Sign in using your EV account details 
  • Give permission for Charge Anytime to access information about your EV account 
  • Select your car to connect to Charge Anytime via your EV
  • Set your home location

 

You’ll then be able to keep your discounted smart charging rate. 

 

You can continue to use your Ohme charger, but it’ll be your EV that’s connected to Charge Anytime – not the charger. 

 

Please note, changing how you’re connected to Charge Anytime will mean that your credit will be provided in 2 instalments. One to cover your smart charging while connected via your charger and another since being connected via your EV. Future credit will be provided in a single instalment again as normal. 

 

 

Having trouble connecting to Charge Anytime with your EV?

 

Below are some additional steps you can take to help you get connected:

 

Toggles in the Ohme app

 

If dynamic charging and price cap is set as “off” the app should say that your EV will charge to 100% immediately. This is what your Ohme app needs to be set to so we can control and smart charge your vehicle.

 

You may also need to turn off “Regulated charging hours” as this might also be a cause of interference with Charge Anytime scheduling.

 

Make sure your Ohme charging isn’t locked. You’ll need to make sure the lock feature is disabled in the Ohme app. Instructions on how to do this can be found here. 

 

Activating max charge with instructions on the Ohme support page from the charger (located on the charger screen if your charger is an Ohme home pro or on the start button if you have an Ohme epod) may override Ohme scheduling enabling Charge Anytime to control smart charging of your vehicle.

 

 

EV specific support

 

You may see a “A technical error occurred” message in the Audi app. This is because the Audi app is not aware charging is occurring because the Ohme app may be blocking vehicle schedules. To fix this issue you can try:

 

  1. Manually starting a max charge on the Ohme charger or in the Ohme app if possible
  2. Deleting your Ohme account and Ohme app

 

 

EVs with “Unable to locate vehicle” message

 

With some EVs you may get this message in the Charge app. This message occurs when your EV is not connected to the internet. You’ll need to make sure your vehicle is connected to the internet and the connection is available all the time your vehicle is at home.

 

If you have a Toyota and receive this error message you can check in the multimedia section in the “My Garage” section of the Toyota app. You can then scan a code to get connected.

 

 

If you couldn’t connect to Charge Anytime with your EV

 

If you don’t have a compatible vehicle, or if you didn’t complete the steps above by 15 July 2025, you’ll no longer get a discounted charging rate. We’re really sorry about this. Charge Anytime would have been removed from your account automatically. 

 

You’ll have got your final Charge Anytime credit within the first week of August 2025. This will cover the electricity used to smart charge your EV up until 15 July.

 

From 15 July, you’ll have been paying your home electricity unit rate for all EV charging.  

 

 

Frequently asked questions

 

I’ve connected to Charge Anytime through my EV. Why is the Charge app showing different insights to the Ohme app?

 

Energy usage readings from Ohme and your vehicle may differ slightly because they use different measurement methods, depending on the type of connection. This means you might notice a small difference between what's shown in the Charge Anytime app and the Ohme app.

 

 

I have more than one EV - one is compatible with Charge Anytime and one isn’t. What are my options?

 

You can connect your compatible vehicle to Charge Anytime and benefit from smart charging at the discounted rate. Any non-compatible vehicles will continue to charge at your standard home electricity rate.
 

 

Can I connect my EV to Charge Anytime after 15 July 2025?

 

Yes. As long as you have a compatible vehicle, you can connect it to Charge Anytime after 15 July. However, please note that any EV charging between 15 July and the date you connect will be charged at your standard home electricity rate until smart charging begins.
 

 

Will my free miles offer be impacted if I’m a VWG or Volvo customer?

 

If you’re a VWG or Volvo partnership customer, any offers received will not be impacted by Ohme removal and you’ll continue to receive credit relating to these offers on your bill. If you’re a Volvo or VWG customer with a Ohme charger, you can switch to a vehicle connection with a compatible Volvo or VWG vehicle.* 

 

If you are a VWG customer you will need to follow the vehicle switch steps above. If you are a Volvo customer, you will need to contact the Charge Anytime team who can support you switching your connection.

 

*EX30 and EX90 Volvo models aren’t compatible via the direct integration with the Volvo cars app. We’re sorry about this. Please contact the Charge Anytime team who’ll be able to support you further.

 

 

We’re here if you need us

 

If you have any questions, or need help connecting your EV, you can get in touch with the Charge Anytime team directly by:

 

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

297 replies

Show previous replies
nealmurphy
Newcomer
nealmurphy
Newcomer
June 4, 2025

Questions

 

If I migrate to Octopus 12 month dual fuel fixed tariff (Which recommended for EVs) online and without phoning them, can I just arrange the cheap rate charging online as well?

Do they support more than one EV, different owners? 

they use the ohme app - which covers a far more robust number of cars than Ovo.

only issue is you need to pay Octopus a month up front to take your account into credit with them.

 

The requirement to pay a month up front is not a definitive requirement. Generally, most suppliers charge in advance with DD, but you can choose to pay on receipt of bill via variable DD if preferred. If you are concerned about payments during the switchover period then you can choose to set your DD at a low amount to begin with. The joining bonus will also cover a proportion of your first monthly payment as well, then you can readjust your payments the following month.

nealmurphy
Newcomer
nealmurphy
Newcomer
June 4, 2025

Questions

 

If I migrate to Octopus 12 month dual fuel fixed tariff (Which recommended for EVs) online and without phoning them, can I just arrange the cheap rate charging online as well?

Do they support more than one EV, different owners? 

You can switch using a link online. You'll start off on either the flexible or fixed tariff (whichever you choose) until they confirm they are getting your smart meter readings. Then you can agree to the terms and conditions of the Intelligent tariff and you'll complete a quick 'test charge' to make sure the charger is communicating. This is usually very quick and then you'll be moved to the EV tariff.

I'd pair the Ohme charger rather than pairing your car as it's generally more reliable. You can then use the app to adjust your requird charge to add and ready time.

    C
    Newcomer
    ColinL78
    Newcomer
    June 4, 2025

    I'm in the process of arranging an install of a charger for my EV.

    I noticed at the beginning of May the had stopped offering installs of Ohme chargers. 

    This now shows why the stopped offering installs at least a month ago.

    S
    Newcomer
    Sb_CEV
    Newcomer
    June 4, 2025

    Worth noting if you’re within 53 days of your contract ending they won’t charge exit fees. 
    my contract ends in August but if I wait till July 3rd I can exit with no fees. 
     

     

    J
    Newcomer
    Johnboi
    Newcomer
    June 5, 2025

    First night of plugging in via the charge anytime app and I received no charge. It did not identify that I had plugged in. 
     

    My Ohme charger kept trying to charge instantly upon connection as no schedule was set so I had to pause it. My Kia app showed it was connected but the charge anytime app did not recognise it. 
     

    I have a Kia Niro so technically on the beta (it’s been on beta for two years!) did anyone successfully charge?

    Annoyingly you can’t even revert back to previous until the 15/7. I’ve got 80 miles left and not looking forward to a full charge at 3.5x the price. 

      A
      Newcomer
      Angrycharlie
      Newcomer
      June 5, 2025

      I bought Ohme charger for about £1000 under their recommendation and have just signed up for a fixed year. I will be taking legal action to recover the cost of the charger and any exit fees they try and charge me  if they don’t change something. Surely whatever upgrade, actually downgrade, they are planning can be amended or  rescinded. Cant be rocket science. 

      K
      Newcomer
      Kenyanscott
      Newcomer
      June 5, 2025

      First night of plugging in via the charge anytime app and I received no charge. It did not identify that I had plugged in. 
       

      My Ohme charger kept trying to charge instantly upon connection as no schedule was set so I had to pause it. My Kia app showed it was connected but the charge anytime app did not recognise it. 
       

      I have a Kia Niro so technically on the beta (it’s been on beta for two years!) did anyone successfully charge?

      Annoyingly you can’t even revert back to previous until the 15/7. I’ve got 80 miles left and not looking forward to a full charge at 3.5x the price. 

      this is exactly what happened to me.

      I have a Kia EV3 which was also on the beta.

      you need to leave it ten mins  then it does recognise the car, as it takes that long for the two apps to talk to each time. (I had this confirmed by Ovo)

      Then when mine went to charge, it charged for the grand total of 1% of my battery at a cost of 6p

      that was the final straw

      I move to Octopus on Saturday

      I didn't have to pay any exit fees with Ovo, and I would have refused to do so anyway.

      I am genuinely saddened, as I had been with Ovo for over 10 years, even when I could have moved to pay less. the service was good, and we had no issues.

      However

      Between be being charged £150 for an isolation switch that all other providers install free of charge

      then this after only having my charger for 33 days, to lose all service and basically turn it into a door stop.

      I just couldn’t stay with them as the service has deteriorated so badly.

       

        K
        Newcomer
        Kenyanscott
        Newcomer
        June 5, 2025

        Questions

         

        If I migrate to Octopus 12 month dual fuel fixed tariff (Which recommended for EVs) online and without phoning them, can I just arrange the cheap rate charging online as well?

        Do they support more than one EV, different owners? 

        they use the ohme app - which covers a far more robust number of cars than Ovo.

        only issue is you need to pay Octopus a month up front to take your account into credit with them.

         

        The requirement to pay a month up front is not a definitive requirement. Generally, most suppliers charge in advance with DD, but you can choose to pay on receipt of bill via variable DD if preferred. If you are concerned about payments during the switchover period then you can choose to set your DD at a low amount to begin with. The joining bonus will also cover a proportion of your first monthly payment as well, then you can readjust your payments the following month.

        I managed to sort it out and set my DD for when I usually pay with no need to pay anything now.

         

        Octopus so far have been pretty good, getting it all set up etc………...

          K
          Newcomer
          Kenyanscott
          Newcomer
          June 5, 2025

          Something I’ve picked up on elsewhere - it may be driven by the need to distinguish where the power comes from, by the sound of it there's scenarios where a customer has solar and that energy goes in to the car, but due to not knowing that, OVO give the customer a credit for the energy even though they never paid for it in the first place.

          Seems that the chargers left on the list can provide the data and also explains why they now want the energy usage to come from the car for those of us that have the now incompatible chargers.

          Don’t expect the above to be confirmed at all, but can see how it could be worth the commercial upheaval if they’re currently paying people to charge their car.

          I spoke to someone and apparently its to do with the apps.

           

          Ovo asked Ohme to do something they were not prepared to do, so they decided to part ways.

          I have to say after seeing the octopus app

          the ohme app

          and then the charge anytime app - it is miles away from both. and IT would have been smarter for them to develop it further first before jumping ship, would probably have reduced the impact significantly. 

            J
            Newcomer
            Johnboi
            Newcomer
            June 5, 2025

            First night of plugging in via the charge anytime app and I received no charge. It did not identify that I had plugged in. 
             

            My Ohme charger kept trying to charge instantly upon connection as no schedule was set so I had to pause it. My Kia app showed it was connected but the charge anytime app did not recognise it. 
             

            I have a Kia Niro so technically on the beta (it’s been on beta for two years!) did anyone successfully charge?

            Annoyingly you can’t even revert back to previous until the 15/7. I’ve got 80 miles left and not looking forward to a full charge at 3.5x the price. 

            this is exactly what happened to me.

            I have a Kia EV3 which was also on the beta.

            you need to leave it ten mins  then it does recognise the car, as it takes that long for the two apps to talk to each time. (I had this confirmed by Ovo)

            Then when mine went to charge, it charged for the grand total of 1% of my battery at a cost of 6p

            that was the final straw

            I move to Octopus on Saturday

            I didn't have to pay any exit fees with Ovo, and I would have refused to do so anyway.

            I am genuinely saddened, as I had been with Ovo for over 10 years, even when I could have moved to pay less. the service was good, and we had no issues.

            However

            Between be being charged £150 for an isolation switch that all other providers install free of charge

            then this after only having my charger for 33 days, to lose all service and basically turn it into a door stop.

            I just couldn’t stay with them as the service has deteriorated so badly.

             

            I waited over an hour before heading to bed but it still never posted to read that the car was connected, despite this it could read the SoC. 

             

            I was thinking of moving to Octopus now. Can you confirm if you require a working smart meter or is the Ohme charger enough? I have an old Gen 1 smart meter and it does not connect with providers. I’ve been trying to get a Gen 2 for 3 years to no avail. I asked one company previously but they require a working smart meter.

              Show more replies
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              OVO (S) Gas Limited is part of OVO Group Ltd