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Bradley_OVO
Community Manager
Bradley_OVO
Community Leader
June 3, 2025
PinnedF.A.Q.

Charge Anytime and Ohme integration update: important information for our customers

  • June 3, 2025
  • 297 replies
  • 19379 views
Charge Anytime and Ohme integration update: important information for our customers

Updated on 14/04/26 by Ben_OVO

 

We're always working to improve your experience with Charge Anytime. We want to reward you for being an EV driver by bringing you even better features and the latest technology.

 

As part of these improvements, there was a change affecting customers using Ohme chargers. Since 15th July 2025, Ohme chargers are no longer able to connect directly to Charge Anytime. The good news is, we estimate about 75% of our Charge Anytime customers have an EV that can connect directly to Charge Anytime. So you may still be able to benefit from our low charging rates via your vehicle connection. 

 

If you drive a compatible vehicle, you can follow the steps below to connect to Charge Anytime directly via your EV. You’ll need to check if your EV is compatible. If you have other vehicles, you’ll need to check those too.

 

You’ll also need to use the OVO Charge app to schedule your charging, rather than the Ohme app. Download OVO Charge from the App Store or Google Play.

 

 

How to connect to Charge Anytime with your EV 

 

Once you know your EV is compatible, please follow the steps below.

 

Step 1- Disconnect your charger from Charge Anytime

 

You won’t be able to reconnect through your charger once you’ve done this - so please make sure that your EV is compatible before completing this step:

  • Open the OVO app and select the black circle in the top right corner to go to your profile 
  • Go to ‘Plan details’ then ‘Manage add-ons’
  • Find ‘Charge Anytime’ and select ‘Cancel add-on’ 

 

 

Step 2- Delete your Ohme account

 

Please note: Deleting your Ohme account, will clear your charger of any routines, settings, your charging history and will disable the lock feature.

  • Go to the settings tab in the bottom right hand corner of the Ohme app
  • Scroll to the bottom
  • Select ‘delete account’

 

Step 3- Reconnect to Charge Anytime through your EV

  • Download OVO Charge from the App Store or Google Play, and log in using your energy account details 
  • Select your EV make, model, and year of manufacture
  • Sign in using your EV account details 
  • Give permission for Charge Anytime to access information about your EV account 
  • Select your car to connect to Charge Anytime via your EV
  • Set your home location

 

You’ll then be able to keep your discounted smart charging rate. 

 

You can continue to use your Ohme charger, but it’ll be your EV that’s connected to Charge Anytime – not the charger. 

 

Please note, changing how you’re connected to Charge Anytime will mean that your credit will be provided in 2 instalments. One to cover your smart charging while connected via your charger and another since being connected via your EV. Future credit will be provided in a single instalment again as normal. 

 

 

Having trouble connecting to Charge Anytime with your EV?

 

Below are some additional steps you can take to help you get connected:

 

Toggles in the Ohme app

 

If dynamic charging and price cap is set as “off” the app should say that your EV will charge to 100% immediately. This is what your Ohme app needs to be set to so we can control and smart charge your vehicle.

 

You may also need to turn off “Regulated charging hours” as this might also be a cause of interference with Charge Anytime scheduling.

 

Make sure your Ohme charging isn’t locked. You’ll need to make sure the lock feature is disabled in the Ohme app. Instructions on how to do this can be found here. 

 

Activating max charge with instructions on the Ohme support page from the charger (located on the charger screen if your charger is an Ohme home pro or on the start button if you have an Ohme epod) may override Ohme scheduling enabling Charge Anytime to control smart charging of your vehicle.

 

 

EV specific support

 

You may see a “A technical error occurred” message in the Audi app. This is because the Audi app is not aware charging is occurring because the Ohme app may be blocking vehicle schedules. To fix this issue you can try:

 

  1. Manually starting a max charge on the Ohme charger or in the Ohme app if possible
  2. Deleting your Ohme account and Ohme app

 

 

EVs with “Unable to locate vehicle” message

 

With some EVs you may get this message in the Charge app. This message occurs when your EV is not connected to the internet. You’ll need to make sure your vehicle is connected to the internet and the connection is available all the time your vehicle is at home.

 

If you have a Toyota and receive this error message you can check in the multimedia section in the “My Garage” section of the Toyota app. You can then scan a code to get connected.

 

 

If you couldn’t connect to Charge Anytime with your EV

 

If you don’t have a compatible vehicle, or if you didn’t complete the steps above by 15 July 2025, you’ll no longer get a discounted charging rate. We’re really sorry about this. Charge Anytime would have been removed from your account automatically. 

 

You’ll have got your final Charge Anytime credit within the first week of August 2025. This will cover the electricity used to smart charge your EV up until 15 July.

 

From 15 July, you’ll have been paying your home electricity unit rate for all EV charging.  

 

 

Frequently asked questions

 

I’ve connected to Charge Anytime through my EV. Why is the Charge app showing different insights to the Ohme app?

 

Energy usage readings from Ohme and your vehicle may differ slightly because they use different measurement methods, depending on the type of connection. This means you might notice a small difference between what's shown in the Charge Anytime app and the Ohme app.

 

 

I have more than one EV - one is compatible with Charge Anytime and one isn’t. What are my options?

 

You can connect your compatible vehicle to Charge Anytime and benefit from smart charging at the discounted rate. Any non-compatible vehicles will continue to charge at your standard home electricity rate.
 

 

Can I connect my EV to Charge Anytime after 15 July 2025?

 

Yes. As long as you have a compatible vehicle, you can connect it to Charge Anytime after 15 July. However, please note that any EV charging between 15 July and the date you connect will be charged at your standard home electricity rate until smart charging begins.
 

 

Will my free miles offer be impacted if I’m a VWG or Volvo customer?

 

If you’re a VWG or Volvo partnership customer, any offers received will not be impacted by Ohme removal and you’ll continue to receive credit relating to these offers on your bill. If you’re a Volvo or VWG customer with a Ohme charger, you can switch to a vehicle connection with a compatible Volvo or VWG vehicle.* 

 

If you are a VWG customer you will need to follow the vehicle switch steps above. If you are a Volvo customer, you will need to contact the Charge Anytime team who can support you switching your connection.

 

*EX30 and EX90 Volvo models aren’t compatible via the direct integration with the Volvo cars app. We’re sorry about this. Please contact the Charge Anytime team who’ll be able to support you further.

 

 

We’re here if you need us

 

If you have any questions, or need help connecting your EV, you can get in touch with the Charge Anytime team directly by:

 

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

297 replies

Show previous replies
B
Newcomer
BehindTheGeek
Newcomer
June 3, 2025

I also bought my Ohme charger based on OVO’s recommendation, it’s been installed for exactly 3 months and is now no longer supported!  Come on, what idiot in OVO thought this was a good idea??  Did they wake up one morning and think “you know what, lets just turn off this Ohme support it’ll only impact 25% of our EV customers”

 

The Ohme app worked, it was easy to use, so why are you messing with it??

    M
    Newcomer
    Mickos
    Newcomer
    June 3, 2025

    13 years with OVO and it’s taken 30 mins to move to Octopus. Real shame they have drawn such a line in the sand with no offer of even cheaper rates overnight to soften the blow. In real terms moving from 7p per KWh to full tariff price would cost an extra £600 per year so off to octopus it is…

    But for me doing £25k miles is an extra £1200 per annum without an EV tariff. Off to look at tariffs and take my £2k credit balance with me.

    Octopus do a bolt on for £30 a month flat rate for charging (may be upper limits) -  intelligent drive pack 

      M
      Newcomer
      Mwheele6
      Newcomer
      June 3, 2025

      I will be moving elsewhere as of 15th July! 

        R
        Newcomer
        rhyslk
        Newcomer
        June 3, 2025

        Like everyone else here, I'm really disappointed in the way OVO handled this, especially frustrating as I just switched only a month ago. They could have thought of a way to help out the "25%".

         

        Here's the complaint I've written if anyone else wants to use it to help them also relay their own complaint.

         

        Hi there, 

         

        I’m writing to raise a formal complaint about the removal of your integration with Ohme.

         

        I chose OVO because of this specific partnership - you even recommended the Ohme charger, so I forked out a substantial amount of money for the purchase and installation, based on your recommendation! It was a key factor in my decision, and there’s no suitable alternative available to me – my Ford Mach-E is not compatible with your smart charging offer.

         

        While you haven’t yet confirmed whether early exit fees will apply, I want to make it clear that I believe it would be completely unfair to enforce any penalties on customers who are being left without the core functionality they signed up for. This is a material change to the service, and it undermines the basis on which many of us became customers. You only have to read the forum posts to see how you've upset customers, and how badly you've managed this communication and change of service.

         

        Please confirm:

         

        1. Whether affected customers will be allowed to exit their contract without penalty.

         

        2. Whether any viable alternative is being provided for those in my position to keep us as customers e.g. to match Octopus' overnight charging tariff? 

         

        If this can’t be resolved, I’ll be exiting my contract on the basis that you have materially changed the service and I'll be referring the matter to the Energy Ombudsman.

          O
          Newcomer
          Ovo suck
          Newcomer
          June 3, 2025

          ​@Bradley_OVO ,  I used to charge with a granny charger, you told me I had to choose from 1 of 4 chargers, 2 of which were Ohme, if I wanted to take advantage of the cheap rate.

           

          Following your advice I spent £1000 on an Ohme charger.

           

          I’m assuming you are going to either;

          • Replace my Ohme free of charge or
          • Refund me £1000 for my wasted purchase.

          Please let me know what you intend to do forthwith.

            F
            Newcomer
            Fen69
            Newcomer
            June 4, 2025

            Absolutely fuming with this ,no emils from OVO apart from offering me insurance on my 3 months old OHME charger that you told me to get to now got a email from OHME saying you are dropping them and low and behold my new car is not on your list ! I am afraid you have lost another Customer who has been with you over 12 years ! I will be reporting this to the ombudsman paying over £1000 3 months ago to now get told its no longer of use if i stay with you unless i pay higher price no thank you will be off to octopus who are offering a better deal !

              M
              Rank 7
              mikes01666
              Rank 7
              June 4, 2025

              This is abysmal from Ohme and OVO.

              Did you pay by credit card?  If yes, you may be protected by Section 75.

              This states:

              Section 75 covers credit card purchases between £100 and £30,000, making the credit card company jointly responsible with the retailer if the goods or services are not as described.

              It should not come to this! Just atrocious. They should hang their corporate heads in shame. 

              V
              Newcomer
              Vmoody
              Newcomer
              June 4, 2025

              No communication from Ovo on this had email from Ohme very disappointing. My car would be compatible if it was still within the free Renault Services but it’s not so will probably cost a fortune to extend this. So looks like I will be paying my £100 exit fee and joining Octopus, will get this back within three months with the money I save using cheap rate.

              T
              Newcomer
              Thompsoncc
              Newcomer
              June 4, 2025

              This is abysmal from Ohme and OVO.

              Did you pay by credit card?  If yes, you may be protected by Section 75.

              This states:

              Section 75 covers credit card purchases between £100 and £30,000, making the credit card company jointly responsible with the retailer if the goods or services are not as described.

              It should not come to this! Just atrocious. They should hang their corporate heads in shame. 

              Thank you will investigate 

              Blastoise186
              Super User
              Blastoise186Super User
              Super User
              June 4, 2025

              A word of caution…

              Section 75 isn’t strictly designed for situations such as this one - you may risk triggering a clawback which would reverse any refunds and may cause further interest to accrue. Abuse of Section 75 may also result in you being restricted from making future claims, subjected to more intense scrutiny or potentially have your entire account terminated at the discretion of the credit card provider - you would still be required to pay off the outstanding balance if that happened.

              It’s more about cases where the goods were not as described at the point of purchase, not about feature changes down the road. Since CA was compatible with Ohme chargers at the point of purchase, I personally get the feeling you’ll have a hard time with s75 so wouldn’t recommend it.

              Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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