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Bradley_OVO
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Bradley_OVO
Community Leader
June 3, 2025
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Charge Anytime and Ohme integration update: important information for our customers

  • June 3, 2025
  • 297 replies
  • 19379 views
Charge Anytime and Ohme integration update: important information for our customers

Updated on 14/04/26 by Ben_OVO

 

We're always working to improve your experience with Charge Anytime. We want to reward you for being an EV driver by bringing you even better features and the latest technology.

 

As part of these improvements, there was a change affecting customers using Ohme chargers. Since 15th July 2025, Ohme chargers are no longer able to connect directly to Charge Anytime. The good news is, we estimate about 75% of our Charge Anytime customers have an EV that can connect directly to Charge Anytime. So you may still be able to benefit from our low charging rates via your vehicle connection. 

 

If you drive a compatible vehicle, you can follow the steps below to connect to Charge Anytime directly via your EV. You’ll need to check if your EV is compatible. If you have other vehicles, you’ll need to check those too.

 

You’ll also need to use the OVO Charge app to schedule your charging, rather than the Ohme app. Download OVO Charge from the App Store or Google Play.

 

 

How to connect to Charge Anytime with your EV 

 

Once you know your EV is compatible, please follow the steps below.

 

Step 1- Disconnect your charger from Charge Anytime

 

You won’t be able to reconnect through your charger once you’ve done this - so please make sure that your EV is compatible before completing this step:

  • Open the OVO app and select the black circle in the top right corner to go to your profile 
  • Go to ‘Plan details’ then ‘Manage add-ons’
  • Find ‘Charge Anytime’ and select ‘Cancel add-on’ 

 

 

Step 2- Delete your Ohme account

 

Please note: Deleting your Ohme account, will clear your charger of any routines, settings, your charging history and will disable the lock feature.

  • Go to the settings tab in the bottom right hand corner of the Ohme app
  • Scroll to the bottom
  • Select ‘delete account’

 

Step 3- Reconnect to Charge Anytime through your EV

  • Download OVO Charge from the App Store or Google Play, and log in using your energy account details 
  • Select your EV make, model, and year of manufacture
  • Sign in using your EV account details 
  • Give permission for Charge Anytime to access information about your EV account 
  • Select your car to connect to Charge Anytime via your EV
  • Set your home location

 

You’ll then be able to keep your discounted smart charging rate. 

 

You can continue to use your Ohme charger, but it’ll be your EV that’s connected to Charge Anytime – not the charger. 

 

Please note, changing how you’re connected to Charge Anytime will mean that your credit will be provided in 2 instalments. One to cover your smart charging while connected via your charger and another since being connected via your EV. Future credit will be provided in a single instalment again as normal. 

 

 

Having trouble connecting to Charge Anytime with your EV?

 

Below are some additional steps you can take to help you get connected:

 

Toggles in the Ohme app

 

If dynamic charging and price cap is set as “off” the app should say that your EV will charge to 100% immediately. This is what your Ohme app needs to be set to so we can control and smart charge your vehicle.

 

You may also need to turn off “Regulated charging hours” as this might also be a cause of interference with Charge Anytime scheduling.

 

Make sure your Ohme charging isn’t locked. You’ll need to make sure the lock feature is disabled in the Ohme app. Instructions on how to do this can be found here. 

 

Activating max charge with instructions on the Ohme support page from the charger (located on the charger screen if your charger is an Ohme home pro or on the start button if you have an Ohme epod) may override Ohme scheduling enabling Charge Anytime to control smart charging of your vehicle.

 

 

EV specific support

 

You may see a “A technical error occurred” message in the Audi app. This is because the Audi app is not aware charging is occurring because the Ohme app may be blocking vehicle schedules. To fix this issue you can try:

 

  1. Manually starting a max charge on the Ohme charger or in the Ohme app if possible
  2. Deleting your Ohme account and Ohme app

 

 

EVs with “Unable to locate vehicle” message

 

With some EVs you may get this message in the Charge app. This message occurs when your EV is not connected to the internet. You’ll need to make sure your vehicle is connected to the internet and the connection is available all the time your vehicle is at home.

 

If you have a Toyota and receive this error message you can check in the multimedia section in the “My Garage” section of the Toyota app. You can then scan a code to get connected.

 

 

If you couldn’t connect to Charge Anytime with your EV

 

If you don’t have a compatible vehicle, or if you didn’t complete the steps above by 15 July 2025, you’ll no longer get a discounted charging rate. We’re really sorry about this. Charge Anytime would have been removed from your account automatically. 

 

You’ll have got your final Charge Anytime credit within the first week of August 2025. This will cover the electricity used to smart charge your EV up until 15 July.

 

From 15 July, you’ll have been paying your home electricity unit rate for all EV charging.  

 

 

Frequently asked questions

 

I’ve connected to Charge Anytime through my EV. Why is the Charge app showing different insights to the Ohme app?

 

Energy usage readings from Ohme and your vehicle may differ slightly because they use different measurement methods, depending on the type of connection. This means you might notice a small difference between what's shown in the Charge Anytime app and the Ohme app.

 

 

I have more than one EV - one is compatible with Charge Anytime and one isn’t. What are my options?

 

You can connect your compatible vehicle to Charge Anytime and benefit from smart charging at the discounted rate. Any non-compatible vehicles will continue to charge at your standard home electricity rate.
 

 

Can I connect my EV to Charge Anytime after 15 July 2025?

 

Yes. As long as you have a compatible vehicle, you can connect it to Charge Anytime after 15 July. However, please note that any EV charging between 15 July and the date you connect will be charged at your standard home electricity rate until smart charging begins.
 

 

Will my free miles offer be impacted if I’m a VWG or Volvo customer?

 

If you’re a VWG or Volvo partnership customer, any offers received will not be impacted by Ohme removal and you’ll continue to receive credit relating to these offers on your bill. If you’re a Volvo or VWG customer with a Ohme charger, you can switch to a vehicle connection with a compatible Volvo or VWG vehicle.* 

 

If you are a VWG customer you will need to follow the vehicle switch steps above. If you are a Volvo customer, you will need to contact the Charge Anytime team who can support you switching your connection.

 

*EX30 and EX90 Volvo models aren’t compatible via the direct integration with the Volvo cars app. We’re sorry about this. Please contact the Charge Anytime team who’ll be able to support you further.

 

 

We’re here if you need us

 

If you have any questions, or need help connecting your EV, you can get in touch with the Charge Anytime team directly by:

 

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

297 replies

Show previous replies
K
Newcomer
Kgill
Newcomer
June 3, 2025

Great News ! I dont have a compatible car (based on this article, along with 25% of their customers !) so in order to continue with a perk of driving an EV I will need to switch suppliers. I’m fixed in and Customer Services are saying that I will need to pay the exit fees (£100) even though this is a substantial change to what i signed up for …..Shocking way to treat customers. 

Hey - I just called OVO and they're letting me out without an exit fee. It's bad enough that they're doing this but they should at least be consistent!

    O
    Newcomer
    ostefano
    Newcomer
    June 3, 2025

    Appalling way to treat customers.

    I have purchased and installed this specific charger because OVO was recommending it, and now for no apparent reasons, you decided to withdraw support, with just 1 month notice?

    How can we trust OVO to keep supporting the other chargers? 

    I will move to another supplier if this goes ahead. With a FIAT, can’t do much else since it’s not supported by OVO (and even about this, any roadmap, or information about why some vehicles are support or not? Will some be withdrawn as you are withdrawing support for some chargers?)

    Shocking, really.

     

      Peter E
      Super User
      Peter ESuper User
      Super User
      June 3, 2025

      So effectively I was conned into joining OVO and advised to purchase a product that support was being pulled for within 3 months of me joining them. I will then have the option of 12 months of full price charging, or be forced to pay the exit fee.

      This is no less than extortion and unless I can get released from the tariff without penalty (if I can ever get through to Customer Services that is) I will certainly be reporting this to the Ombudsman.

      An absolute disgrace and I will be shouting as loud as I can that nobody I know should ever use this company.

      Oh, and if ​@Bradley_OVO  can kindly explain to me how it is part of ‘improvements’ that this shocking act of customer diservice is being marketed, I would love to hear it...

      ​@The Louce 

      To be honest I don’t think any energy supplier knows any more than what you do. This issue could well be that Ohme are making changes to their servers to make it easier for themselves and that is the problem. OVO don’t have any control over that change. The same applies to compatible cars. If the manufacturer changes the way their servers operate (or even if they are even working) or the way the car operates (note that some models in a range are compatible and some aren’t) then the car becomes incompatible although I think that is less likely to happen.

       

      As a long time electronics and systems design engineer I recognised this potential incompatibility issue from the outset and went down the route of simplicity in not requiring compatibility. There are solutions for that route but they may not suit your lifestyle but it does no harm to check if it would work.

       

      Peter

       

       

       

       

       

      Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
      K
      Newcomer
      Kenyanscott
      Newcomer
      June 3, 2025

      So effectively I was conned into joining OVO and advised to purchase a product that support was being pulled for within 3 months of me joining them. I will then have the option of 12 months of full price charging, or be forced to pay the exit fee.

      This is no less than extortion and unless I can get released from the tariff without penalty (if I can ever get through to Customer Services that is) I will certainly be reporting this to the Ombudsman.

      An absolute disgrace and I will be shouting as loud as I can that nobody I know should ever use this company.

      Oh, and if ​@Bradley_OVO  can kindly explain to me how it is part of ‘improvements’ that this shocking act of customer diservice is being marketed, I would love to hear it...

      ​@The Louce 

      To be honest I don’t think any energy supplier knows any more than what you do. This issue could well be that Ohme are making changes to their servers to make it easier for themselves and that is the problem. OVO don’t have any control over that change. The same applies to compatible cars. If the manufacturer changes the way their servers operate (or even if they are even working) or the way the car operates (note that some models in a range are compatible and some aren’t) then the car becomes incompatible although I think that is less likely to happen.

       

      As a long time electronics and systems design engineer I recognised this potential incompatibility issue from the outset and went down the route of simplicity in not requiring compatibility. There are solutions for that route but they may not suit your lifestyle but it does no harm to check if it would work.

       

      Peter

      im not 100% sure that is the case here. 

      for example I used to have an MG5 - couldn't use Ovo charge anytime so didn't invest in the charger. However if I had been with Octopus energy I could have, as they support it via Ohme app. as the App is robust to support cars that are not on Ovos list. thats what makes the charger good.

      the fact that ovo are shutting off supply to 25% of customers when they were still making money is beyond me, unless of course the redirection allows for even more profit and in that case its a customer second profit first situation for them. which lets face it, its an energy company and that is exactly how they make billions every year whilst we all pay through the teeth.

      the issue may potentially be Ohme and the desire to not change the infrastructure, but Ovo have made the decision to walk away from that impacting 25% of their customer base in the process. 

      from a Risk analysis perspective alone, that would be classified as a material or severe risk, and how its got to that stage without better customer support is beyond comprehension. the basic principle of customer focus is completely lost. 

       

       

       

       

       

       

       

      B
      Newcomer
      Bluespider
      Newcomer
      June 3, 2025

      The communication I have had from Ohme indicate that OVO are the ones at fault here but either way it is the customers that suffer. I am so angry about this and the additional cost and worry it will cause me and 1000s others.


      For many customers the reason an Ohme charger was purchased was to comply with the recommendation from OVO. Purchasing a charger is a big investment, why would a big energy company care about that!? 
       

      I feel totally let down but with a non compatible vehicle I don’t have many choices. OVO need to show that they understand and at the very least release customers without charge! They should really be offering compensation, especially to customers who have recently purchased a charger.

      This needs to be reported to the Ombudsman by all affected.

        M
        Newcomer
        Madhouse21
        Newcomer
        June 3, 2025

        Comms have been pretty terrible on this. First I knew was an email from Ohme!!

        After some searching I get on these forums and find this post which is useful, but Ohme say I won’t be able to use their app for plug-in approvals, but the above suggests that I might as all I need to do is turn off dynamic charging.

        I’ve done the above steps but I’m not entirely confident what will be in control next time I charge and as such what it’ll cost me.

         

          S
          Newcomer
          Sb_CEV
          Newcomer
          June 3, 2025

          I find it hard to believe that only 25% of users will be affected. Motabilty cars came with an Ohme charger installed so every Motability customer with a EV car not on the list is affected. 
           

          are OVO going to waive the £100 fees I will incur in having to change suppliers now?! 

           

            Nukecad
            Super User
            NukecadSuper User
            Super User
            June 3, 2025

            To be fair here nothing in the Ohme communiction posted in the original post says that it was OVO who pulled out of this arrangement.

            It may have been Ohme themselves who pulled out.

            Whichever company pullef out it is unfortunate for those affected of course.

            I said, Hey - Watts going on.
              D
              Rank 2
              deyoung50
              Rank 2
              June 3, 2025

              VW eGolf User (now not compatible)

              Purchased Ohme based on the OVO advice.
               

              could be a good one for Martin Lewis this. 

               

                P
                Rank 5
                Phil Smith
                Rank 5
                June 3, 2025

                Just one months notice, this is appalling!

                My car is a 2023 Audi Q8 etron, but according to the compatibility list only 2024-on models are compatible. If I download the Charge Anytime app as in step 3, will I be able to try selecting my EV without disconnecting my Ohme charger from Charge Anytime?

                  Show more replies
                  Terms & ConditionsAccessibility statement

                  OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

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