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Bradley_OVO
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Bradley_OVO
Community Leader
June 3, 2025
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Charge Anytime and Ohme integration update: important information for our customers

  • June 3, 2025
  • 297 replies
  • 19358 views
Charge Anytime and Ohme integration update: important information for our customers

Updated on 14/04/26 by Ben_OVO

 

We're always working to improve your experience with Charge Anytime. We want to reward you for being an EV driver by bringing you even better features and the latest technology.

 

As part of these improvements, there was a change affecting customers using Ohme chargers. Since 15th July 2025, Ohme chargers are no longer able to connect directly to Charge Anytime. The good news is, we estimate about 75% of our Charge Anytime customers have an EV that can connect directly to Charge Anytime. So you may still be able to benefit from our low charging rates via your vehicle connection. 

 

If you drive a compatible vehicle, you can follow the steps below to connect to Charge Anytime directly via your EV. You’ll need to check if your EV is compatible. If you have other vehicles, you’ll need to check those too.

 

You’ll also need to use the OVO Charge app to schedule your charging, rather than the Ohme app. Download OVO Charge from the App Store or Google Play.

 

 

How to connect to Charge Anytime with your EV 

 

Once you know your EV is compatible, please follow the steps below.

 

Step 1- Disconnect your charger from Charge Anytime

 

You won’t be able to reconnect through your charger once you’ve done this - so please make sure that your EV is compatible before completing this step:

  • Open the OVO app and select the black circle in the top right corner to go to your profile 
  • Go to ‘Plan details’ then ‘Manage add-ons’
  • Find ‘Charge Anytime’ and select ‘Cancel add-on’ 

 

 

Step 2- Delete your Ohme account

 

Please note: Deleting your Ohme account, will clear your charger of any routines, settings, your charging history and will disable the lock feature.

  • Go to the settings tab in the bottom right hand corner of the Ohme app
  • Scroll to the bottom
  • Select ‘delete account’

 

Step 3- Reconnect to Charge Anytime through your EV

  • Download OVO Charge from the App Store or Google Play, and log in using your energy account details 
  • Select your EV make, model, and year of manufacture
  • Sign in using your EV account details 
  • Give permission for Charge Anytime to access information about your EV account 
  • Select your car to connect to Charge Anytime via your EV
  • Set your home location

 

You’ll then be able to keep your discounted smart charging rate. 

 

You can continue to use your Ohme charger, but it’ll be your EV that’s connected to Charge Anytime – not the charger. 

 

Please note, changing how you’re connected to Charge Anytime will mean that your credit will be provided in 2 instalments. One to cover your smart charging while connected via your charger and another since being connected via your EV. Future credit will be provided in a single instalment again as normal. 

 

 

Having trouble connecting to Charge Anytime with your EV?

 

Below are some additional steps you can take to help you get connected:

 

Toggles in the Ohme app

 

If dynamic charging and price cap is set as “off” the app should say that your EV will charge to 100% immediately. This is what your Ohme app needs to be set to so we can control and smart charge your vehicle.

 

You may also need to turn off “Regulated charging hours” as this might also be a cause of interference with Charge Anytime scheduling.

 

Make sure your Ohme charging isn’t locked. You’ll need to make sure the lock feature is disabled in the Ohme app. Instructions on how to do this can be found here. 

 

Activating max charge with instructions on the Ohme support page from the charger (located on the charger screen if your charger is an Ohme home pro or on the start button if you have an Ohme epod) may override Ohme scheduling enabling Charge Anytime to control smart charging of your vehicle.

 

 

EV specific support

 

You may see a “A technical error occurred” message in the Audi app. This is because the Audi app is not aware charging is occurring because the Ohme app may be blocking vehicle schedules. To fix this issue you can try:

 

  1. Manually starting a max charge on the Ohme charger or in the Ohme app if possible
  2. Deleting your Ohme account and Ohme app

 

 

EVs with “Unable to locate vehicle” message

 

With some EVs you may get this message in the Charge app. This message occurs when your EV is not connected to the internet. You’ll need to make sure your vehicle is connected to the internet and the connection is available all the time your vehicle is at home.

 

If you have a Toyota and receive this error message you can check in the multimedia section in the “My Garage” section of the Toyota app. You can then scan a code to get connected.

 

 

If you couldn’t connect to Charge Anytime with your EV

 

If you don’t have a compatible vehicle, or if you didn’t complete the steps above by 15 July 2025, you’ll no longer get a discounted charging rate. We’re really sorry about this. Charge Anytime would have been removed from your account automatically. 

 

You’ll have got your final Charge Anytime credit within the first week of August 2025. This will cover the electricity used to smart charge your EV up until 15 July.

 

From 15 July, you’ll have been paying your home electricity unit rate for all EV charging.  

 

 

Frequently asked questions

 

I’ve connected to Charge Anytime through my EV. Why is the Charge app showing different insights to the Ohme app?

 

Energy usage readings from Ohme and your vehicle may differ slightly because they use different measurement methods, depending on the type of connection. This means you might notice a small difference between what's shown in the Charge Anytime app and the Ohme app.

 

 

I have more than one EV - one is compatible with Charge Anytime and one isn’t. What are my options?

 

You can connect your compatible vehicle to Charge Anytime and benefit from smart charging at the discounted rate. Any non-compatible vehicles will continue to charge at your standard home electricity rate.
 

 

Can I connect my EV to Charge Anytime after 15 July 2025?

 

Yes. As long as you have a compatible vehicle, you can connect it to Charge Anytime after 15 July. However, please note that any EV charging between 15 July and the date you connect will be charged at your standard home electricity rate until smart charging begins.
 

 

Will my free miles offer be impacted if I’m a VWG or Volvo customer?

 

If you’re a VWG or Volvo partnership customer, any offers received will not be impacted by Ohme removal and you’ll continue to receive credit relating to these offers on your bill. If you’re a Volvo or VWG customer with a Ohme charger, you can switch to a vehicle connection with a compatible Volvo or VWG vehicle.* 

 

If you are a VWG customer you will need to follow the vehicle switch steps above. If you are a Volvo customer, you will need to contact the Charge Anytime team who can support you switching your connection.

 

*EX30 and EX90 Volvo models aren’t compatible via the direct integration with the Volvo cars app. We’re sorry about this. Please contact the Charge Anytime team who’ll be able to support you further.

 

 

We’re here if you need us

 

If you have any questions, or need help connecting your EV, you can get in touch with the Charge Anytime team directly by:

 

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

297 replies

Show previous replies
Peter E
Super User
Peter ESuper User
Super User
July 15, 2025

Thanks for the quick response. I’m reluctant to change to another supplier too soon as it seems OVO are the only one to genuinely charge anytime rather than having off-peak hours. Hoping the Golf will be added soon as I tend to use almost all my 80% charge every day so it’s a significant saving.

I am now with Octopus as my electricity supplier. The tariff I am on is called Intelligent Octopus Go. All of my dynamic charging is billed at the off-peak rate (7p per kWh) regardless of the actual time that the charging takes place. It is very much like the way charging with OVO works. You say what percentage charge you want to put in to your EV, and the time you want your car to be ready. Ohme then works out the best times to do the charging.

​@dpotter  I hope IOG goes well for you. Some people have found it to be unreliable but it seems to depend on the car as well. If you end up with IOG issues then SpeakEV.com is a good forum to go on to see what other EVers have done to solve issues.

 

Peter

 

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
    M
    Newcomer
    Mrmikey
    Newcomer
    July 15, 2025

    Leave those disabled.

    You can use more or less everything else 

    ok that’s great,thanks again.

    D
    Newcomer
    dpotter
    Newcomer
    July 15, 2025

    Thanks for the quick response. I’m reluctant to change to another supplier too soon as it seems OVO are the only one to genuinely charge anytime rather than having off-peak hours. Hoping the Golf will be added soon as I tend to use almost all my 80% charge every day so it’s a significant saving.

    I am now with Octopus as my electricity supplier. The tariff I am on is called Intelligent Octopus Go. All of my dynamic charging is billed at the off-peak rate (7p per kWh) regardless of the actual time that the charging takes place. It is very much like the way charging with OVO works. You say what percentage charge you want to put in to your EV, and the time you want your car to be ready. Ohme then works out the best times to do the charging.

    ​@dpotter  I hope IOG goes well for you. Some people have found it to be unreliable but it seems to depend on the car as well. If you end up with IOG issues then SpeakEV.com is a good forum to go on to see what other EVers have done to solve issues.

     

    Peter

     

    Thanks Peter. It’s early days yet, so I’ll see how it goes. I don’t really have many options to be honest.

      Peter E
      Super User
      Peter ESuper User
      Super User
      July 16, 2025

      ​@dpotter I've always said you've got to go with the best option for you. You are not here to debug other people's systems. Try different things and stick with the one that works. That's how I got to Agile and using the timers in the car. I'm still waiting for the electricity part of my bill which was due on the 7th but they will get round to it. Eventually.

      Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
        B
        Newcomer
        BigJong
        Newcomer
        July 16, 2025

        i stopped charging through the Ohme app mid June and started charging my Audi Q4 through the Ovo anytime app  it has been smart charged 5 times since but on my bill i get no credits, it is showing the saving in the app but dont pass on to Ovo, i have had to screen shot the saving and send to Ovo and i am still waiting for a response 

        E
        Newcomer
        EV_5Yrs
        Newcomer
        July 24, 2025

        OVO seem to have a very short sighted approach to integration! It's clear that integrating with smart chargers is and will continue to be the most stable solution. 

        What is the reason OVO have stopped integration with OHME ? I'd like The real reason! Not some *edited by moderator* about OHME not playing ball! 

        It worked perfectly fine ! There's no improvement anywhere, in fact it's worse. what can we expect in the future more OVO improvements that cost us more money ? 

         

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        July 24, 2025

        Unfortunately, the deprecation and removal was necessary for the EXACT reason we’ve already stated - Ohme refused/failed to maintain their code and update it to remain in-spec for what’s required of a Charge Anytime integration. There is nothing OVO can do under these circumstances - it will break no matter what OVO does.

        Lessons were learnt from the legacy methods. Between that and some stuff OVO is planning on to actually improve Charge Anytime meant the legacy methods were no longer viable.

        Ohme was the last remaining integration that ran using the legacy methods - Indra was the other one, but they updated their code successfully. Everyone else uses the new method by default so this issue is unlikely to happen ever again for the same reason.

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          E
          Newcomer
          EV_5Yrs
          Newcomer
          July 24, 2025

          Unfortunately, the deprecation and removal was necessary for the EXACT reason we’ve already stated - Ohme refused/failed to maintain their code and update it to remain in-spec for what’s required of a Charge Anytime integration. There is nothing OVO can do under these circumstances - it will break no matter what OVO does.

          Lessons were learnt from the legacy methods. Between that and some stuff OVO is planning on to actually improve Charge Anytime meant the legacy methods were no longer viable.

          Ohme was the last remaining integration that ran using the legacy methods - Indra was the other one, but they updated their code successfully. Everyone else uses the new method by default so this issue is unlikely to happen ever again for the same reason.

          What improvements? I see no evidence of improvement anywhere, just additional failure. 

          Tell us what the improvements will be, not some vague promise that OVO are going to. 

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          July 24, 2025

          They’re not launched yet - those items are still in the works so I can’t reveal them right now. What I can say is that support for more vehicles and chargers are being added on a regular basis - NexBlue, Zappi and evec recently got added as supported chargers for example, and several EV brands were added in the last month or two.

          But I can reveal this much - there has been work on making Charge Anytime play nice with stuff like Power Move Flex with an integration between the two, so that your EV doesn’t charge during a Power Down event and prioritises charging during Power Up events - I believe this may already be active but I’d have to ask. That’s just the start though, more is coming down the road. I just don’t have details yet.

          Just to give more transparency… The reason PodPoint isn’t supported is because of a commercial conflict of interest as that manufacturer is owned by EDF. OVO hasn’t been able to figure out a solution for that and probably won’t be able to unless EDF releases their grip on it.

          The reason I responded in this thread was because I felt it was the more appropriate place and of your two comments, the one this side had higher quality/value than the other.

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
            E
            Newcomer
            EV_5Yrs
            Newcomer
            July 24, 2025

            They’re not launched yet - those items are still in the works so I can’t reveal them right now.

            But I can reveal this much - there has been work on making Charge Anytime play nice with stuff like Power Move Flex with an integration between the two, so that your EV doesn’t charge during a Power Down event and prioritises charging Power Up events - I believe this may already be active but I’d have to ask. That’s just the start though, more is coming down the road. I just don’t have details yet.

            Just to give more transparency… The reason PodPoint isn’t supported is because of a commercial conflict of interest as that manufacturer is owned by EDF. OVO hasn’t been able to figure out a solution for that and probably won’t be able to unless EDF releases their grip on it.

            The reason I responded in this thread was because I felt it was the more appropriate place and of your two comments, the one this side had higher quality/value than the other.

            Here's the rub .…

            OVO recommend a charger OHME ! OVO Change their system and then claim OHME are using legacy Comms! 

            And as for 'trust us more good things are coming' I don't trust OVO! Why not develop the package first rather than brake a working system and 'Promise' good things are coming. 

            As I said short sighted. 

             

            Are OVO going to add cost and claim it's value ? 

             

            And what the time line for these fabled improvements? 6 months after OVO broke the working system? 

             

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