Skip to main content
Bradley_OVO
Community Manager
Bradley_OVO
Community Leader
June 3, 2025
PinnedF.A.Q.

Charge Anytime and Ohme integration update: important information for our customers

  • June 3, 2025
  • 297 replies
  • 19358 views
Charge Anytime and Ohme integration update: important information for our customers

Updated on 14/04/26 by Ben_OVO

 

We're always working to improve your experience with Charge Anytime. We want to reward you for being an EV driver by bringing you even better features and the latest technology.

 

As part of these improvements, there was a change affecting customers using Ohme chargers. Since 15th July 2025, Ohme chargers are no longer able to connect directly to Charge Anytime. The good news is, we estimate about 75% of our Charge Anytime customers have an EV that can connect directly to Charge Anytime. So you may still be able to benefit from our low charging rates via your vehicle connection. 

 

If you drive a compatible vehicle, you can follow the steps below to connect to Charge Anytime directly via your EV. You’ll need to check if your EV is compatible. If you have other vehicles, you’ll need to check those too.

 

You’ll also need to use the OVO Charge app to schedule your charging, rather than the Ohme app. Download OVO Charge from the App Store or Google Play.

 

 

How to connect to Charge Anytime with your EV 

 

Once you know your EV is compatible, please follow the steps below.

 

Step 1- Disconnect your charger from Charge Anytime

 

You won’t be able to reconnect through your charger once you’ve done this - so please make sure that your EV is compatible before completing this step:

  • Open the OVO app and select the black circle in the top right corner to go to your profile 
  • Go to ‘Plan details’ then ‘Manage add-ons’
  • Find ‘Charge Anytime’ and select ‘Cancel add-on’ 

 

 

Step 2- Delete your Ohme account

 

Please note: Deleting your Ohme account, will clear your charger of any routines, settings, your charging history and will disable the lock feature.

  • Go to the settings tab in the bottom right hand corner of the Ohme app
  • Scroll to the bottom
  • Select ‘delete account’

 

Step 3- Reconnect to Charge Anytime through your EV

  • Download OVO Charge from the App Store or Google Play, and log in using your energy account details 
  • Select your EV make, model, and year of manufacture
  • Sign in using your EV account details 
  • Give permission for Charge Anytime to access information about your EV account 
  • Select your car to connect to Charge Anytime via your EV
  • Set your home location

 

You’ll then be able to keep your discounted smart charging rate. 

 

You can continue to use your Ohme charger, but it’ll be your EV that’s connected to Charge Anytime – not the charger. 

 

Please note, changing how you’re connected to Charge Anytime will mean that your credit will be provided in 2 instalments. One to cover your smart charging while connected via your charger and another since being connected via your EV. Future credit will be provided in a single instalment again as normal. 

 

 

Having trouble connecting to Charge Anytime with your EV?

 

Below are some additional steps you can take to help you get connected:

 

Toggles in the Ohme app

 

If dynamic charging and price cap is set as “off” the app should say that your EV will charge to 100% immediately. This is what your Ohme app needs to be set to so we can control and smart charge your vehicle.

 

You may also need to turn off “Regulated charging hours” as this might also be a cause of interference with Charge Anytime scheduling.

 

Make sure your Ohme charging isn’t locked. You’ll need to make sure the lock feature is disabled in the Ohme app. Instructions on how to do this can be found here. 

 

Activating max charge with instructions on the Ohme support page from the charger (located on the charger screen if your charger is an Ohme home pro or on the start button if you have an Ohme epod) may override Ohme scheduling enabling Charge Anytime to control smart charging of your vehicle.

 

 

EV specific support

 

You may see a “A technical error occurred” message in the Audi app. This is because the Audi app is not aware charging is occurring because the Ohme app may be blocking vehicle schedules. To fix this issue you can try:

 

  1. Manually starting a max charge on the Ohme charger or in the Ohme app if possible
  2. Deleting your Ohme account and Ohme app

 

 

EVs with “Unable to locate vehicle” message

 

With some EVs you may get this message in the Charge app. This message occurs when your EV is not connected to the internet. You’ll need to make sure your vehicle is connected to the internet and the connection is available all the time your vehicle is at home.

 

If you have a Toyota and receive this error message you can check in the multimedia section in the “My Garage” section of the Toyota app. You can then scan a code to get connected.

 

 

If you couldn’t connect to Charge Anytime with your EV

 

If you don’t have a compatible vehicle, or if you didn’t complete the steps above by 15 July 2025, you’ll no longer get a discounted charging rate. We’re really sorry about this. Charge Anytime would have been removed from your account automatically. 

 

You’ll have got your final Charge Anytime credit within the first week of August 2025. This will cover the electricity used to smart charge your EV up until 15 July.

 

From 15 July, you’ll have been paying your home electricity unit rate for all EV charging.  

 

 

Frequently asked questions

 

I’ve connected to Charge Anytime through my EV. Why is the Charge app showing different insights to the Ohme app?

 

Energy usage readings from Ohme and your vehicle may differ slightly because they use different measurement methods, depending on the type of connection. This means you might notice a small difference between what's shown in the Charge Anytime app and the Ohme app.

 

 

I have more than one EV - one is compatible with Charge Anytime and one isn’t. What are my options?

 

You can connect your compatible vehicle to Charge Anytime and benefit from smart charging at the discounted rate. Any non-compatible vehicles will continue to charge at your standard home electricity rate.
 

 

Can I connect my EV to Charge Anytime after 15 July 2025?

 

Yes. As long as you have a compatible vehicle, you can connect it to Charge Anytime after 15 July. However, please note that any EV charging between 15 July and the date you connect will be charged at your standard home electricity rate until smart charging begins.
 

 

Will my free miles offer be impacted if I’m a VWG or Volvo customer?

 

If you’re a VWG or Volvo partnership customer, any offers received will not be impacted by Ohme removal and you’ll continue to receive credit relating to these offers on your bill. If you’re a Volvo or VWG customer with a Ohme charger, you can switch to a vehicle connection with a compatible Volvo or VWG vehicle.* 

 

If you are a VWG customer you will need to follow the vehicle switch steps above. If you are a Volvo customer, you will need to contact the Charge Anytime team who can support you switching your connection.

 

*EX30 and EX90 Volvo models aren’t compatible via the direct integration with the Volvo cars app. We’re sorry about this. Please contact the Charge Anytime team who’ll be able to support you further.

 

 

We’re here if you need us

 

If you have any questions, or need help connecting your EV, you can get in touch with the Charge Anytime team directly by:

 

  • Calling 0330 175 9678 (Option 1 new customers/option 2 existing customers) 

  • Email via chargeanytime@ovo.com

  • Webchat, click the link then the green chat icon at the bottom right of the page

 

297 replies

Show previous replies
D
Newcomer
dpotter
Newcomer
June 15, 2025

​@New EV driver 

I've looked at Octopus and found that their EV tariff that charges 7p per Kwh overnight unfortunately charges about 30p per Kwh all other times. Have you found an Octopus tariff that doesn't charge a higher day rate?

Thanks.

I am in the same position. Given that my car is in beta as far as OVO’s app is concerned, I am considering changing energy supplier. I have been looking at Octopus, but have been a bit put off by the fact that, as you say, the price you pay at times outside cheap rate times is quite high.

 

Just wondered whether anyone has any experience with on E.ON Next Drive. They charge 6.7p per kWh when you charge between 12am and 7am. However, I can’t seem to find what their daytime tariff is.

Peter E
Super User
Peter ESuper User
Super User
June 15, 2025

This is what I've found from two different sites. 27.03 average over all regions. Will depend on your region.

 

Peter

 

 

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
K
Newcomer
Khristyne
Newcomer
June 15, 2025

Anyone else furious at having to change supplier, whom I've been with for over 5 years, as the Ohme charger isn't now compatible.  

    P
    Rank 5
    Phil Smith
    Rank 5
    June 15, 2025

    @dpotter.

    EON Next Drive tariff is no better than the Octopus one.

    Although it has the overnight EV rate set at just 6.7p, the peak 0700-2400 rate is nearly 30p and the gas rate is 6.2p (MANWEB region). These are much higher than my current OVO fixed tariff rates of 23p and 5.7p respectively 

    Maybe the Octopus £30 a month add on option is the best one, especially for higher mileage EV users.

      E
      Newcomer
      EQA2024Owner
      Newcomer
      June 18, 2025

      We had our Ohme Home Pro installed some 7 months ago for our 2024 Mercedes EQA 250+ as it was recommended by both Mercedes and OVO. Having used the Ohme app and wall box frequently without any issues it’s very, very disappointing that OVO appear to have decided to give up support for Ohme products and upset so many customers.

      Whilst my EV is likely (fingers crossed!) to be supported by OVO’s CA app there is apparently no guarantee it will work as before given that Mercedes EVs are part of ongoing beta testing.

      I’ve held back so far from dumbing down my Ohme device to a (£1150!) power point by deactivating it as OVO have suggested, and switching to the OVO CA app, as:

      1. I was naively hoping that there might be some compromise by OVO to help address this situation before 15/07/2025 - or​​​​​​
      2. It was hoped that OVO might provide complete and coherent instructions on how to make the changes they’ve recommended, given that the instructions OVO issued on 03/06/2025 appeared to be fundamentally flawed from comments posted by other forum members

      Might I ask if any other Mercedes EV users have made the switch to the OVO CA app, how they might recommend I attend to this to avoid any issues and if they have had any problems with the new charging set-up? Look forward to hearing from you.

      S
      Newcomer
      Spayne
      Newcomer
      June 19, 2025

      We had our Ohme Home Pro installed some 7 months ago for our 2024 Mercedes EQA 250+ as it was recommended by both Mercedes and OVO. Having used the Ohme app and wall box frequently without any issues it’s very, very disappointing that OVO appear to have decided to give up support for Ohme products and upset so many customers.

      Whilst my EV is likely (fingers crossed!) to be supported by OVO’s CA app there is apparently no guarantee it will work as before given that Mercedes EVs are part of ongoing beta testing.

      I’ve held back so far from dumbing down my Ohme device to a (£1150!) power point by deactivating it as OVO have suggested, and switching to the OVO CA app, as:

      1. I was naively hoping that there might be some compromise by OVO to help address this situation before 15/07/2025 - or​​​​​​
      2. It was hoped that OVO might provide complete and coherent instructions on how to make the changes they’ve recommended, given that the instructions OVO issued on 03/06/2025 appeared to be fundamentally flawed from comments posted by other forum members

      Might I ask if any other Mercedes EV users have made the switch to the OVO CA app, how they might recommend I attend to this to avoid any issues and if they have had any problems with the new charging set-up? Look forward to hearing from you.

      I’m having enormous problems with the same car and charger as you. I’ve followed all the steps they’ve given and the conflict between ohme trying to charge the car on plug in and whether or not that is overridden by the CA app is frankly a lottery. I have no schedules set up in the Ohme app it just does it automatically.
       

      Then just to add to the annoyance the scheduling on the CA app is not reliable enough for me to charge the car overnight and consistently expect anything to have happened the next morning, it routinely amends the time I need it ready by so that it doesn’t start charging. 
       

      My experience is honestly sometimes it works, sometimes it doesn’t, but as I’m not doing anything differently it’s incredibly frustrating. 
       

       

        E
        Newcomer
        EQA2024Owner
        Newcomer
        June 19, 2025

        We had our Ohme Home Pro installed some 7 months ago for our 2024 Mercedes EQA 250+ as it was recommended by both Mercedes and OVO. Having used the Ohme app and wall box frequently without any issues it’s very, very disappointing that OVO appear to have decided to give up support for Ohme products and upset so many customers.

        Whilst my EV is likely (fingers crossed!) to be supported by OVO’s CA app there is apparently no guarantee it will work as before given that Mercedes EVs are part of ongoing beta testing.

        I’ve held back so far from dumbing down my Ohme device to a (£1150!) power point by deactivating it as OVO have suggested, and switching to the OVO CA app, as:

        1. I was naively hoping that there might be some compromise by OVO to help address this situation before 15/07/2025 - or​​​​​​
        2. It was hoped that OVO might provide complete and coherent instructions on how to make the changes they’ve recommended, given that the instructions OVO issued on 03/06/2025 appeared to be fundamentally flawed from comments posted by other forum members

        Might I ask if any other Mercedes EV users have made the switch to the OVO CA app, how they might recommend I attend to this to avoid any issues and if they have had any problems with the new charging set-up? Look forward to hearing from you.

        I’m having enormous problems with the same car and charger as you. I’ve followed all the steps they’ve given and the conflict between ohme trying to charge the car on plug in and whether or not that is overridden by the CA app is frankly a lottery. I have no schedules set up in the Ohme app it just does it automatically.
         

        Then just to add to the annoyance the scheduling on the CA app is not reliable enough for me to charge the car overnight and consistently expect anything to have happened the next morning, it routinely amends the time I need it ready by so that it doesn’t start charging. 
         

        My experience is honestly sometimes it works, sometimes it doesn’t, but as I’m not doing anything differently it’s incredibly frustrating. 
         

         

        Uh, oh - that sounds awful. Have you raised this with OVO’s customer service team and, if so, what advice have they given (in written or verbal format?)

          M
          Rank 7
          mikes01666
          Rank 7
          June 19, 2025

          I don’t really want to get deep into the weeds about that matter. I will say this much however…

          If one side of an integration doesn’t make required changes to their code to enable the integration to keep working, it will inevitably die eventually. Building this stuff isn’t just about making it work in the first place - it requires regular code maintenance to ensure it continues to work in the long run. Ohme didn’t seem to do that and got left behind...

          Does this mean OVO and Ohme embarked on this venture on a 'nod and a wink' basis?

          Was there no contractual agreement? 

          Both organisations are having their names dragged through the mud and will seek to blame each other. 

          With a contractual agreement damages could be sought for all those recent Ohme owners. Surely financial reparations are due, e.g. OVO to pay for Ohme chargers fitted in the last year to be replaced by compatible chargers? 

          This is a mess!

          Personally I'm going for a Givenergy EV charger which ensures compatability with my battery/Gateway and ignore the fact that it's incompatible with CA.

          It will also mean leaving OVO if they can't address Givenergy EV charger compatability. 

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          June 19, 2025

          Apologies for this, but I’m afraid everything I’ve already said is more or less all that I’ve got to share at this time. No further information is available as I’m not confident/comfortable enough with saying anything beyond that.

          While I appreciate this may not be the answer you wanted, there’s limits on how much I can find out myself and in some cases I can’t share the results of my findings. I do try to do so when possible, but there’s nothing more I can add to this particular matter.

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          S
          Newcomer
          Savo83
          Newcomer
          June 24, 2025

          Can anyone confirm that if you delete your car details from the Ohme app but keep the acocunt etc, are you still able to keep approving charges to secure the unit?

           

           

          Show more replies
          Terms & ConditionsAccessibility statement

          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd