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Troyser
Rank 4
June 11, 2025
Solved

Change of apps from Ohme to OVO - can't charge car now.

  • June 11, 2025
  • 15 replies
  • 544 views

I have an OHME charger for my EV. OVO emailed me and told me that they were stopping use of the OHME app and I needed to install the OVO charge anytime app. I followed their instructions to the letter.

3 days running I have tried to charge my car and the OVO app tells me it will be ready by 0700 - scheduled to ensure I get the 7p/kwh. 3 days running my EV has not charged.

I have emailed OVO several times but they have not bothered to contact me (quite how they are number 1 for customer service I do not know) even though I have to,d them that I am disabled and they will incarcerate me in my own home as I rely on my car to get out and about.

can any one help please? Has anyone else had problems switching apps?

 

Best answer by Ben_OVO

Updated on 04/11/25 by Ben_OVO

​@Troyser I’m just adding below the steps you carried out to fix this problem, that you told me about through our Direct messages. Just putting this here to give visibility to other EV owners on the Forum that may have the same issue:

 

I am to delete my account from OHME and delete OHME app then, when I plug the EV in, to set the ready time 4 hours later - something that I did when I first received OVO’s email.
I have only been to charge the car through the OHME app recently and this was charged to 100% last night so I will try to charge tomorrow afternoon.

Download the OVO Charge app from the App Store or Google Play.

15 replies

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T
Rank 4
TroyserAuthor
Rank 4
June 18, 2025

Ben, she emailed me yesterday - basically asking me if I had done what she asked me to do!

I replied that I had but had to reinstall the OHME app as this was the only way to charge my car! 
waiting for reply……

 

 

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    June 19, 2025

    Thanks for the update ​@Troyser, hopefully she comes back with some good new suggestions soon 🤞

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    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    June 19, 2025

    ​@Troyser I’ve sent you a DM, get back to me when you can, cheers.

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    Ben_OVO
    Community Manager
    Ben_OVOSolved
    Community Manager
    June 27, 2025

    Updated on 04/11/25 by Ben_OVO

    ​@Troyser I’m just adding below the steps you carried out to fix this problem, that you told me about through our Direct messages. Just putting this here to give visibility to other EV owners on the Forum that may have the same issue:

     

    I am to delete my account from OHME and delete OHME app then, when I plug the EV in, to set the ready time 4 hours later - something that I did when I first received OVO’s email.
    I have only been to charge the car through the OHME app recently and this was charged to 100% last night so I will try to charge tomorrow afternoon.

    Download the OVO Charge app from the App Store or Google Play.

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    T
    Rank 4
    TroyserAuthor
    Rank 4
    June 27, 2025

    Ben, I would word it;

    1. Remove all charging schedules from OHME app and your car.
    2. Uninstall OHME app 
    3. When using Charge Anytime app, plug car in and set schedule for around 4 hours later (however, I have now set this for overnight charging and it has now worked).
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd