I am trying to sign up to the online fix sept deal but I keep getting bounced back to the first page and have to renter y details.
I have rung Ovo who say the deal is only available online after 90 minutes on the phone, the chat bot is useless for this and I have asked they report it to their technical team-still on hold as I write this.
Any help from Ovo out there?
Updated on 22/07/25 by Emmanuelle_OVO:
If you’d like to sign up to OVO, the first place to head is our Quote and Switch site.
Here, you can check the prices we offer on our range of plans and get a monthly Direct Debit quote. We’d really recommend finding out your annual usage figures from your current supplier and adding these under ‘Do you know how much energy you use?’
Ok, the team thinks it’s a case of massive call volumes overloading half the systems.
Have a chat with them via https://ovoenergy.com/help to use Live Chat and they’ll try to assist. When the bot asks what you’re after, use the keyword Agent to bypass it and you’ll get through to a human.
Please be aware that thanks to Martin Lewis, wait times are higher than normal, so you might want to wait a couple of days first before trying again.
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
