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Best answer by Transparent

Updated on 26/06/24 by Emmanuelle_OVO:

 

Do OVO offer 3 phase smart meters?

 

3 phase (aka polyphase) installations in domestic properties are few and far between, so it's a minority of meter engineers across the country that have the skills required to complete these installations. There are also some technical challenges in making sure your job is allocated to an engineer with these skills but we are just as keen as you are to have Smart available for these sites ASAP, so if you would like to take part in this beta stage release, please consider the steps below:


If you have a single rate 3 phase meter (i.e. not Economy 7 / 2-rate etc.) we would encourage you to book a smart meter appointment as normal online or over the phone on 0330 303 5063. 


This will then go through to a specialist team who will validate that it is single rate job and that an 3 phase engineer is available in your region. If this is the case, they will re-book your appointment with the right engineer. (So please bear in mind your appointment date/time will likely change, but we'll try to keep it the same where possible.)


Unfortunately, if you have a 2-rate meter or are not in an area covered by our current crop of 3 phase skilled engineers, you will need to continue with your heritage meter. We know this will be frustrating, so we are sorry about that, we are working to expand our coverage and by you flagging your interest to us, you are helping us shape where and when that coverage develops. - thank you!

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

156 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
March 3, 2025

Being a new customer shouldn’t be an issue - it’d just take longer before you could make such a request as you’d have to wait for the entire switching process to finish first.

I’ve asked backstage for some more thoughts on this. We’ll keep you posted. It could just be a simple case of whoever you’re talking to has outdated info or isn’t using the internal knowledgebase properly.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    R
    Newcomer
    ratki9999
    Newcomer
    March 3, 2025

    Being a new customer shouldn’t be an issue - it’d just take longer before you could make such a request as you’d have to wait for the entire switching process to finish first.

    I’ve asked backstage for some more thoughts on this. We’ll keep you posted. It could just be a simple case of whoever you’re talking to has outdated info or isn’t using the internal knowledgebase properly.

    Thanks, i did ask them to double check and they came back saying the notes had been updated and that the OVO forum ​@Emmanuelle_OVO was out of date and they would get that corrected.. so will see who is correct. 

     

    Thanks again

    L
    OVO Staff
    Lukepeniket_OVO
    OVO Engineer
    March 4, 2025

    Hey all,

     

    Just to confirm are we after a 3 phase new connection or a 3 Phase CT installation?

     

    In both cases I believe our contractors should be able to do both!

     

    OVO Operations Excellence Manager and Former Field Operations Team Leader
      R
      Newcomer
      ratki9999
      Newcomer
      March 4, 2025

      Hey all,

       

      Just to confirm are we after a 3 phase new connection or a 3 Phase CT installation?

       

      In both cases I believe our contractors should be able to do both!

       

      CT Meter installation on a Three phase supply. They are quite adamant that OVO no longer do this

        L
        OVO Staff
        Lukepeniket_OVO
        OVO Engineer
        March 4, 2025

        I’ve chased up the new connections team internally to 100% find out.

        We definitely do 3 phase new connections but CT metering hasnt been something we’ve done internally and I believe it is outsourced.

        OVO Operations Excellence Manager and Former Field Operations Team Leader
          L
          OVO Staff
          Lukepeniket_OVO
          OVO Engineer
          March 4, 2025

          ‘Just had a quick look, so is this a customer with a brand new supply needing us to register as a new connection?

           

          If so, they can tell the agent who will be submitting their new connection application that a 3 phase or CT meter is required. As an extra step to the new connection process, the team would ask ESG to send flows to appoint SMS as the MOP, when that has been accepted, we can then request SMS to book this appointment in. I do believe, there may a slightly longer waiting time for these appointments due to the engineer capabilities required for the job.’

          Can I ask ​@ratki9999 to please give it another go. Let me know how it goes.

           

          OVO Operations Excellence Manager and Former Field Operations Team Leader
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