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3Phasesupplies
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April 19, 2023
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Can't access Online Account until 2023? I'm on the old billing system

  • April 19, 2023
  • 31 replies
  • 879 views

Every month we insert meter readings on the due date required. This was done this month (April) as normal. These meter readings are processed and a monthly account and statement is normally available within 1 to 3 days. Today is day 5 since the meter readings were entered on line. Today we are advised that access to the on line account information will not be available until the end of 2023. ?? Computer migration ??. Can any one advise HOW we are to give meter readings on the next due date. May 2023. There isn’t a smart meter and the data collection management (Actual Meter reader) only attends periodically even though the request is for no more than a three month reading. Can anyone advise??

 

Best answer by Abby_OVO

Updated on the 21/12/23 by Tim_OVO: We’ll be unlocking the new online account for everybody that doesn’t already have access in early 2024. 

 

Hey @3Phasesupplies 

 

Sorry about the troubles you’ve been having lately.

 

Our old billing platform was recently closed down, and this does mean that while we get your account moved over to the new system, you won’t be able to access the online account. 

 

You will still receive pdf statements via email, and if you have any further questions regarding the account, the Support Team will be happy to help you out.

 

Our Support team’s web messaging and WhatsApp opening hours will be:

  • 8am - 6pm Monday to Friday 
  • 9am - 2pm on Saturdays

You can see all open contact channels via our Help Centre

31 replies

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Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
October 5, 2023

Hey @trainersbuk,

 

It sounds like a very frustrating situation to be in. 

 

We’re in the process of migrating remaining customers onto our new billing system. Blastoise is correct, there is a very small number of customers yet to be migrated with these customers there are additional account complexities which have meant they are harder to migrate.

 

Self-serve won’t be available for the foreseeable future but you can contact our Support Team in the meantime to submit readings and you will receive email attachments with pdfs attached for your bills. This also applies for changing a direct debit amount or date. 

 

You can top up via bank transfer, cheque or by calling 0330 303 5063, you’ll continue to get monthly statements, OVO will contact you if your direct debit needs increasing.

 

For anything else please contact our Support Team. 

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