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steev
Rank 1
October 5, 2025
Solved

Can I have Heat Pump Plus with SEG Install Exclusive tariff?

  • October 5, 2025
  • 6 replies
  • 185 views

I have solar and battery installed through Ovo currently exporting on the SEG Install Exclusive tariff. I'll be getting a great pink soon and am looking at tariff options. 

How does the Heat Pump Plus tariff calculate the electricity used by a heat pump if some is generated by solar and not imported? Is it as simple as the 15p/kWh cost being applied to any electricity imported, up to the amount that the heat pump has used? Over what period is this calculated? 

I’d like to work out the most cost effective way to run the systems if I get paid 20p for export but only pay 15p for import!

    Best answer by Ben_OVO

    Updated on 16/02/26 by Abby_OVO

     

    As of 1 February 2026 Heat Pump Plus is no longer available. We’ve contacted all customers who have been impacted by this change.

     

    ​@steev good morning,

     

    I’ve heard back from the team internally and they’ve confirmed that we don’t currently allow customers with SEG exclusive to access Heat Pump Plus as well.

     

    Apologies!! I hope this helps clear things up.

     

    You can find out all information on all our Smart Export Guarantee packages, and sign up, on our website.

     

     

    6 replies

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    October 6, 2025

    Morning ​@steev! I hope you’re well.

     

    Thanks for your great question, and a warm welcome to the OVO Forum. Just to let you know, I’ve added the Solar, Heat Pump and Battery badges to your account, so that other members can recognise the kit you have. 

     

    With regards to your query, I’ve reached out internally to get an official answer for you, and I’ll let you know when I hear back!

     

    Cheers.

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    Ben_OVO
    Community Manager
    Ben_OVOSolved
    Community Manager
    October 7, 2025

    Updated on 16/02/26 by Abby_OVO

     

    As of 1 February 2026 Heat Pump Plus is no longer available. We’ve contacted all customers who have been impacted by this change.

     

    ​@steev good morning,

     

    I’ve heard back from the team internally and they’ve confirmed that we don’t currently allow customers with SEG exclusive to access Heat Pump Plus as well.

     

    Apologies!! I hope this helps clear things up.

     

    You can find out all information on all our Smart Export Guarantee packages, and sign up, on our website.

     

     

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    S
    Rank 1
    steevAuthor
    Rank 1
    October 8, 2025

    Thanks ​@Ben_OVO, does that apply to all SEG tariffs or just Exclusive? Could I theoretically switch to non-exclusive for the winter, with the heat pump add-on, then back again in the spring when there'll be more export?

    Cheers

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    October 15, 2025

    ​@steev so sorry, I completely missed your reply, my apologies.

     

    To confirm, what I’ve said above just applies to SEG Exclusive.

     

    I hope this helps.

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    hertsevaddict
    Rank 2
    hertsevaddict
    Rank 2
    December 20, 2025

    Is this heat pump plus still available?

    Peter E
    Super User
    Peter ESuper User
    Super User
    December 20, 2025

    Hi ​@hertsevaddict

     

    I regret to say the scheme is closing down after 31st January.

     

    https://www.ovoenergy.com/heat-pump-plus

     

    It’s fair to say that the rapid changes in the energy industry regarding Net Zero and increasing amounts of renewables appear to be the cause of a number of significant changes in what energy suppliers are now saying they can offer. Where discount schemes for EV charging are offered by some they are have applied significant increases to the non-discount rate (18 hours out of the 24) to well over 30p/unit. OVO increased their charging rate to 14p but kept the non-discount rate at a reasonable level of about 26p. Octopus have now said they are strictly enforcing the 6 hour charge period for one of their tariffs so it’s not just OVO.  If you are thinking of changing then you need to take care that any new tariff is going to work for you.
     

    Peter

     

    Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
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