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Ntom
Rank 1
January 5, 2023
Solved

BOOST is showing as cheaper than OVO?

  • January 5, 2023
  • 12 replies
  • 534 views

Just moved house (19/12) and set up account with OVO for gas and leccy.

House has old style gas meter and a pre-payment key style meter.

The latter is a pain having to keep topped up so requested a smart meter and direct debit payment.

However no discover that the tariff is much higher!

Prepay:32.93/kWh + 54.19p/day

DD:37.55p/kWh + 55.36p/day

Both are on standard tarrif/evergreen type.

Thought direct debit would be cheaper. And as it stands think that the DD figure is higher than the price cap.

Can't figure it out. Talking to customer support is a very painful experience.

And why do they bother giving an illustrative charge for the year.

Complete waste of time when they base DD on 2900kwh usage but Prepay 2012kWh. Why bother if not going to compare like with like. Useless.

Best answer by Emmanuelle_OVO

Hey @Ntom,

 

Unfortunately, we can’t access your account on the Forum so are unable to advise what your rates would be for Boost VS OVO.

 

However, if you multiply the unit rates for OVO by the Estimated Annual Consumption you believe to be more accurate (2900 kWh or 2012 kWh) then do the same for Boost you should be able to get an accurate comparison for cost.

 

With the standing charge you’ll need to multiply by 365 days of the year to compare costs. 

 

Just to add that you want to ensure both sets of unit rates are including VAT. 

 

Hope this helps. 

12 replies

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N
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NtomAuthor
Rank 1
January 17, 2023

Ok

May now be a step closer to understanding what is going on. 

Hopefully. 

Having requested to move to Direct Debit and have the pre-pay meter replaced, I have been told I must first go onto quarterly payments...…

Go figure... 

But that explains why the cost is greater than pre-pay.....the unit costs initially received were not for direct debit (which was what I requested), but instead for quarterly payment. Which at least explains something. And have been told both gas and electric meter will be changed at same time. 

We are assured that as soon as the new meter is installed we can move to Direct Debit........... by ringing up (YET) again to request it. Ummmm.....the whole point of going through this pain was to move from pre-pay to direct debit payment. 

So why on earth this is the case, who knows. Let's make it as complicated as possible shall we.

Customer service anyone? 

 

 

 

Jeffus
Rank 20
Jeffus
Rank 20
January 17, 2023

Ok

May now be a step closer to understanding what is going on. 

Hopefully. 

Having requested to move to Direct Debit and have the pre-pay meter replaced, I have been told I must first go onto quarterly payments...…

Go figure... 

But that explains why the cost is greater than pre-pay.....the unit costs initially received were not for direct debit (which was what I requested), but instead for quarterly payment. Which at least explains something. And have been told both gas and electric meter will be changed at same time. 

We are assured that as soon as the new meter is installed we can move to Direct Debit........... by ringing up (YET) again to request it. Ummmm.....the whole point of going through this pain was to move from pre-pay to direct debit payment. 

So why on earth this is the case, who knows. Let's make it as complicated as possible shall we.

Customer service anyone? 

 

 

 

That does sound convoluted. You may find that once your new meters are installed you can simply log onto your OVO account on the OVO website to setup a direct debit.

You would need to wait until the meters appeared on the website at least i would have thought.

https://account.ovoenergy.com/plan

May save a phone call if you struggle to get through at any time. 

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd