Big discrepancy between the usage graphs and the actual meter readings

The metre was replaced in October 2021. 

There hasn't been an issue until OVO took over from SSE.  See screenshot below for the apparent usage which simply not credible.

I was waiting for 2 hours to get an agent on the online chat last night and only managed to get down to 124 in the que. My account number is *edited by mod* if anyone can do something with it.

This has often been caused by SSE sending over bad transfer readings however. Not much OVO can do to prevent it but OVO does try to detect it and where possible, fix it automatically so that you don’t notice.

Also, please don’t post your account number here. We can’t use it anyway and this is a public forum so you’ve just leaked personal data to the internet.

I’ve asked a moderator to fix it for you.

Lol number one in the que Half an hour still no advisor 🤪 lord knows what the poor souls in front of me a complaining about.

I'm not blaming OVO for the issue I'm blaming them for being uncontactable.  With SEE I could get a British agent on the phone in a couple of minutes whom was very helpful and knowledgeable always got anything sorted in one call.  

Actually, by the time I left SSE in 2020, you could no longer speak to a British agent on the phone EVER and it always took ages to get through

What’s going on here on April 25th , this isn’t correct. If any payment has been taken, adjusted or otherwise. OVO need to explain this away. Either there’s a major leak, which there isn’t or a massive miscalculation.

Account number is *Edited by Mod*

What’s going on here on April 25th , this isn’t correct. If any payment has been taken, adjusted or otherwise. OVO need to explain this away. Either there’s a major leak, which there isn’t or a massive miscalculation.

 

Hi @russcolesmith

Welcome to the customer forum, i am just a customer like you. 

No one here can access your account. 

Don't post personal info on the forum like account numbers etc in case you get hacked

Take a look at the readings page. This is what you are actually billed. 

https://account.ovoenergy.com/meter-readings/history/gas

If you want to contact ovo about account specific issues

https://help.ovoenergy.com/#contact_us_container

Or a direct message rather than a general post on their twitter or Facebook feed

https://www.facebook.com/ovoenergy

https://twitter.com/ovoenergy

Hey @russcolesmith,

We have information about what to do in a gas emergency on our website. Taken from the website:

Gas emergency

If you can smell gas or think you have a gas leak: 

• Do open doors and windows to let the gas escape
• Do check your gas appliances are switched off
• Do call the 24 hour National Gas Emergency hotline on 0800 111 999
• Do turn your gas off at the isolation switch (if you know where it is), then wait outside, and let your neighbours know.
• Don't switch lights on or off, use doorbells, mobile phones or use any electrical switches.
• Don't smoke, light a match or use any other kind of naked flame.
• Don't go back into your home until you’ve got the all-clear.

If you're worried fumes containing carbon monoxide are escaping from a gas appliance, call the 24 hour National Gas Emergency hotline on 0800 111 999. For further information about gas safety in the home check out our guide here. 

@Emmanuelle_OVO there’s not a gas leak….

It could be. 

I just assumed it may have been a reading error. 

But it is definitely worth @russcolesmith checking. The poster even mentioned it in their post, although perhaps initially in jest.

A view of the Day tab, if visible, with 30min gas readings would give some indication about what is going on. Also what they have seen on their In Home Display now.