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Rank 1
gmmarcin
Rank 1
April 27, 2021
Solved

Big discrepancy between the usage graphs and the actual meter readings

  • April 27, 2021
  • 61 replies
  • 2479 views

According to the online dashboard, the usage for yesterday is triple to what it was according to the smart meter.

The online dashboard suggests we have used 31kWh yesterday, but the IHD says 11kWh.

Any idea what is going on?

The online portal also suggests we should increase the direct by almost 3 times, but this is not reflected in the actual usage.

 

Best answer by Jess_OVO

Updated on 27/01/25 by Emmanuelle_OVO:
 

 

 

Glad to hear the Support Team were able to explain that the reading schedule of your meters meant the usage data you were seeing was estimated. Hopefully we should have your reading schedule updated soon but in the meantime, the more manual readings you supply the more accurate both your usage graphs and direct debit calculations will be.

 

There was also a promising response from the development team, to your suggestion the usage graphs could be clearer in terms of showing when the data is estimated -

 

We’re looking to improve the usage graph in the future, so this is very helpful feedback.:slight_smile:

 

Keep up the good work of catching bugs and providing feedback! !t really is so valuable to make sure we improve our online tools, making it easier for you to track and reduce your usage. 

61 replies

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A
Newcomer
Alpinaman
Newcomer
September 17, 2022

I have downloaded the OVO app

 

i can see my usage, which is fairly low and cheap ..

From what I can work out is that it doesn’t include standing charges and vat, is this correct?

 

Why is it structured like this, surely it’s easier just to see what you owe for your gas and electric in total? 
 

It’s so confusing ! 
 

Or….. am I just doing something wrong?

 

Any help or suggestions appreciated 

 

Many thanks 

    M.isterW
    Rank 6
    M.isterW
    Rank 6
    September 17, 2022

    The app shows your account balance, which is the amount you owe or are in credit.

    1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      September 19, 2022

      The homepage of the app just shows your balance. The Payments tab can reveal how you got there, especially under Payments > See Charges and Payments.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      September 20, 2022

      Hi @Alpinaman,

       

      Welcome to the OVO Online Community,

       

      Great to see our community members giving you some tip-top advice here! 

       

      Your usage graphs will show your usage only. All other costs on your Online Account can be found under payments, your account balance and your monthly statements. 

       

      Here is a great guide you might find useful:

       

       

      Hope this helps. 

      Renewable Energy? Big Fan.
      N
      Newcomer
      NormCS
      Newcomer
      November 29, 2022

      In OVO app usage graphs, what do the solid orange (electricity) and blue (gas) colours indicate? 

      juliamc
      Rank 20
      juliamc
      Rank 20
      November 29, 2022

      Depending on position of the slider Price or kWh the column on the right shows usage in numbers, the coloured bars indicate that in a pictorial form. Eg sat 5th I used most as I charged the car 

        L
        Newcomer
        Loubielou
        Newcomer
        January 1, 2023

        We moved over to ovo on 18th Nov. I provided a manual meter reading on same day and then a smart meter reading was taken the next which matched. Another reading was taken a month later all fine. Then 2 days after our December reading (17th dec) the usage went from around 7kw/h up to 20kw/h for electricity almost tripling the cost. I checked usage for every day from 18th Nov onwards and it was pretty much the same every day up until 18th December when overnight it massively increased, there have been no changes in appliances no extra christmas lights etc so extremely concerning. Any ideas? 

        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        January 1, 2023

        Can you see on the meter readings page if these use estimated readings? That might explain things

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
        L
        Newcomer
        Loubielou
        Newcomer
        January 1, 2023

        No they are all smart readings apart from my first manual one, but thanks ☺️ 

         

        H
        Newcomer
        Hafnia
        Newcomer
        January 1, 2023

        Any ideas? 

        Do you have an immersion heater? 

        It looks suspiciously like an immersion heater, or something along those lines, was switched on some time on the 19th and has been left on ever since.

        Time is an illusion. Lunchtime doubly so.
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