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mikes01666
Rank 7
July 1, 2025
Solved

Battery Boost: You can check out any time you like, but you can never leave?

  • July 1, 2025
  • 17 replies
  • 341 views

Well after some deliberation I've left OVO for Octopus.

Reasons are:

Inability to run Charge Anytime and Battery Boost simultaneously (...soon)

Rebate system for 'add ons', making it difficult to reconcile usage and cost.  Compare with Octopus' overnight flat rate of 7p per kWh.

The Ohme saga.

Givenergy EV charger incompatibility with Charge Anytime. (...soon!)

Limited customer support (has anyone at OVO called Octopus customer helpline?)

Handing over control of charging the battery to OVO/Kaluza rather than controlling it myself.

With respect to the final point, even though I left OVO a week ago, OVO/Kaluza still control my battery! This results in any programmed setting (the obvious one is to charge up overnight) is immediately overwritten and deleted by OVO/Kaluza.

Those of you using Battery Boost and choose to jump ship please note.

At what point do we enter complaint/ compensation territory?

Best answer by mikes01666

Updated on 16/02/26 by Abby_OVO

 

As of 1 February 2026 Battery Boost is no longer available. We’ve contacted all customers who have been impacted by this change.

 

 

Ok. Complaint raised with Nick in Solar team

17 replies

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M
Rank 7
mikes01666Author
Rank 7
July 3, 2025

A little early for compensation.

However, solving the problem would be great!

M
Rank 7
mikes01666Author
Rank 7
July 3, 2025

Problem still there.

Was promised that a complaint would be raised but heard nothing. Can I raise a complaint about not raising a complaint? 

Besides this there are data protection issues to consider.

Have been advised to notify the Energy Ombudsman and the Information Commissioner.

The hardware is also under guarantee so maybe could invoke that?

Is there no-one from OVO willing to take responsibility or is the company line to keep quiet?

Could one of the mods refer this up the complaint tree?

Chris_OVO
Community Manager
Chris_OVO
Community Manager
July 3, 2025

Hey ​@mikes01666, 

 

As this is a public forum, we are unable to assist with complaints. Please contact the Solar team directly for updates regarding your complaint.

 

We have an 8-week period to resolve complaints. If your complaint remains unresolved after this time, you can escalate the matter to the Ombudsman, who will provide third-party dispute resolution.

 

Further details on our complaints process are available here.

 

We’re sorry we can’t offer more to help!

Renewable energy jokes never get old.
M
Rank 7
mikes01666Author
Rank 7
July 3, 2025

I've requested a complaint be raised but have had no subsequent contact from the Solar team. 

Could you contact them? 

Only 6 1/2 weeks to go then? Until then I have a very expensive hobbled system. 

... and people wonder why utility companies are not taken seriously...

Chris_OVO
Community Manager
Chris_OVO
Community Manager
July 4, 2025

Hey ​@mikes01666,

 

As Forum moderators, our role is to maintain the Forum and create content. We are a small team and do not have access to accounts or involvement in the complaints process. I previously provided the Solar team's contact information; following up with them for an update would be your best option for progress.

Renewable energy jokes never get old.
M
Rank 7
mikes01666AuthorSolved
Rank 7
July 4, 2025

Updated on 16/02/26 by Abby_OVO

 

As of 1 February 2026 Battery Boost is no longer available. We’ve contacted all customers who have been impacted by this change.

 

 

Ok. Complaint raised with Nick in Solar team

    M
    Rank 7
    mikes01666Author
    Rank 7
    July 8, 2025

    As mysteriously as this problem arrived, it appears to have been resolved. I believe Kaluza have released access to the battery. 

    My advice to anyone leaving OVO with Battery Boost enabled is to cancel the add on (and receive confirmation) well in advance of switching.

    Anyway, off to Octopus

     

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd