Interesting development on pre payment meter installation
Does it go far enough?
How will it work with the OVO Priority Service Register?
Ban on prepayment meters
+5- Plan Zero Hero
I wonder who are regarded as vulnerable. Although 85+ is a useful defined example, I do wonder if there’s an industry definition which is followed by all suppliers for others at risk. Perhaps the PSR might be a useful starting point
Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP}
- Plan Zero Hero
It seems strange to apply an age limit on policies like this. There seems to be an assumption of equivalences, like old = stupid or old = poor. What’s so different about being 85 rather than 84, I wonder?
Incidentally, I searched this forum for information about the PSR, and found nothing other than references to posts where it was mentioned. I then used the Help link on the account page and found Priority Services Register | Help | OVO Energy. This page was depressingly unhelpful; I have often been urged to sign up, but I wonder why, when the service is provided for “vulnerable customers who need extra support”. The support offered only lists things I get anyway (notice of planned power cuts) or don’t need (read aloud, braille or gas checks). What would really help is lower prices 😉
Good feedback,
Great to hear there’s industry action to support vulnerable customers. See OVO’s 10 point plan for more that needs doing.
- Plan Zero Hero
… shall we get some PSR content set up here?
Great to hear there’s industry action to support vulnerable customers. See OVO’s 10 point plan for more that needs doing.
That’s really good, and satisfying to see that some of the boxes have been ticked in just six months. Kudos to those responsible 👍
Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
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