Asked support for the chat transcript, they never sent it

There’s no option to save it

You can just copy/paste it or screenshot it if you need it

Copy/paste doesn’t work with photos. Also is a bit long to manually ss all.

But good news, after posting here finally got the transcript 

I know this is an old thread, but today I went on chat and asked for a transcript.

The agent curtly provided me with a link to a SAR request form !.

For the purposes of GDPR, the Data Controller needs to be able to keep records of these requests. The tool you were given the link for is the easiest way of both fulfilling your request, and dealing with the recordkeeping that needs to take place.

While I understand the principles GDPR, I don’t understand what is non-GDPR compliant about a transcript button. Lots of other ‘chat’ systems use a button.

The action of the button press is recorded in the chat system, and will be available to the Data Controller if it is ever needed as evidence.

It looks more like OVO have not got the ability to implement one !

Actually, that’s not within OVO’s remit. I’ve seen this exact chat tool used elsewhere and it doesn’t offer a transcript button. There are others that don’t either - I can think of at least two or three.

Some companies also prefer that chat transcripts are handed over a certain way...

OK, we will agree to differ.

Can you tell me how long I will need to wait for the SAR to be processed ?

Usually within a month, sometimes three if there’s a LOT to process.