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DonnaM23
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Feb 11, 2024 10:15 AM UTC
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As a Boost customer are we supposed to be using the OVO PAYG top up app?

As a boost customer are we supposed to be using the Ovo top up app? Since they are essentially the same company ? I read that last year ovo were migrating boost customers over. Onto ovo ? all you can see on the boost app are top up amounts no balance of what is on meters etc? Does the ovo top up app give you more informative?

Blastoise186
Blastoise186Best Answer
Super User
Feb 11, 2024 9:43 PM UTC

Hi @DonnaM23 ,

If you’re on Boost, you need the Boost Top-Up app, NOT the OVO one. :)

OVO seems to be looking into the idea of merging Boost PAYG back into the OVO brand, but nothing official has been posted yet. Watch this space

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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DonnaM23Author
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Feb 11, 2024 10:16 AM UTC

Sorry should read more information? 

Blastoise186
Super User
Blastoise186Super UserBest Answer
Super User
Feb 11, 2024 9:43 PM UTC

Hi @DonnaM23 ,

If you’re on Boost, you need the Boost Top-Up app, NOT the OVO one. :)

OVO seems to be looking into the idea of merging Boost PAYG back into the OVO brand, but nothing official has been posted yet. Watch this space

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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    DonnaM23Author
    Rank 1
    Feb 11, 2024 10:49 PM UTC

    Ok thankyou for clarification on this, much appreciated.

      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd