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se1lad
Rank 2
Nov 12, 2023 10:17 AM UTC
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Are GEO Trio II Different Versions / Firmware Update Possible?

Hi all - new member to the forum with a question on the Geo Trio II.

I seem to have a slightly different model than is shown on any of the websites.  It’s a non touch version, but it doesn’t have any notification LED at the bottom of the device.  It’s also wifi enabled, but doesn’t have a dongle to provide this, the wifi module is internal to the device.

I’ve been able to connect it to the geo Home app successfully and was wondering if firmware updates are ever provided, and if so how they are delivered?  Looking in the manual for the version of the device with the LED at the base there seem to be some display customisation options which are missing from my device - and I was wondering if they are available with a newer firmware?   Looking at the forum it appears that @Blastoise186 is your resident expert on these devices, so maybe they would know?

My current version details are as follows:

  • Model Number: Trio II
  • Hardware Version: 01
  • UI Version: 2.3.4
  • JN Version 1.139.242.0
  • Firmware Version: A5.10.0/B2.2/T2.27

Thanks in advance for any help you’re able to give!

Blastoise186
Blastoise186Best Answer
Super User
Nov 12, 2023 12:17 PM UTC

Howdy!

From my understanding, Geo IHDs eligible for Firmware Updates get them OTA automatically. As yours is connected to Wi-Fi, Geo can check the status of the one you have.

Send them an email via customerservices@geotogether.com to ask for a status check and let them know I sent you their way. They’ll help you out with checking it.

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Blastoise186
Super User
Blastoise186Super User
Super User
Jan 15, 2024 9:52 PM UTC

If you have the Geo Trio II Touchscreen, Wi-Fi is usually built-in. If it’s the touchbutton and you want the Wi-Fi features, you need the Wi-Fi Module.

tbh most people probably wouldn’t use that feature anyway.

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    se1ladAuthor
    Rank 2
    Jan 16, 2024 12:33 PM UTC

    If you have the Geo Trio II Touchscreen, Wi-Fi is usually built-in. If it’s the touchbutton and you want the Wi-Fi features, you need the Wi-Fi Module.

    tbh most people probably wouldn’t use that feature anyway.

    Mine is a touch button version with WiFi built in internally - there was no additional slot/module.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    Jan 16, 2024 12:54 PM UTC

    Interesting… The Touchbutton variant doesn’t normally have that. I know from a Geo contact I used to keep in touch with before he left...

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    se1ladAuthor
    Rank 2
    Jan 16, 2024 6:09 PM UTC

    Interesting… The Touchbutton variant doesn’t normally have that. I know from a Geo contact I used to keep in touch with before he left...

    From what I can gather there are 3 different models of the touch button variant:

    Model with the LED light which has a slot for the optional WiFi module

    Model without the LED light with WiFi module built in internally 

    Model without the LED light without WiFi module, and no slot so not upgradeable 

     

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    Jan 17, 2024 10:36 AM UTC

    Hey @se1lad,

     

    I found this user guide from Geo, does that help? 

    Renewable Energy? Big Fan.
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd