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se1lad
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November 12, 2023
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Are GEO Trio II Different Versions / Firmware Update Possible?

  • November 12, 2023
  • 15 replies
  • 1356 views

Hi all - new member to the forum with a question on the Geo Trio II.

I seem to have a slightly different model than is shown on any of the websites.  It’s a non touch version, but it doesn’t have any notification LED at the bottom of the device.  It’s also wifi enabled, but doesn’t have a dongle to provide this, the wifi module is internal to the device.

I’ve been able to connect it to the geo Home app successfully and was wondering if firmware updates are ever provided, and if so how they are delivered?  Looking in the manual for the version of the device with the LED at the base there seem to be some display customisation options which are missing from my device - and I was wondering if they are available with a newer firmware?   Looking at the forum it appears that @Blastoise186 is your resident expert on these devices, so maybe they would know?

My current version details are as follows:

  • Model Number: Trio II
  • Hardware Version: 01
  • UI Version: 2.3.4
  • JN Version 1.139.242.0
  • Firmware Version: A5.10.0/B2.2/T2.27

Thanks in advance for any help you’re able to give!

Best answer by Blastoise186

Howdy!

From my understanding, Geo IHDs eligible for Firmware Updates get them OTA automatically. As yours is connected to Wi-Fi, Geo can check the status of the one you have.

Send them an email via customerservices@geotogether.com to ask for a status check and let them know I sent you their way. They’ll help you out with checking it.

15 replies

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
November 12, 2023

Howdy!

From my understanding, Geo IHDs eligible for Firmware Updates get them OTA automatically. As yours is connected to Wi-Fi, Geo can check the status of the one you have.

Send them an email via customerservices@geotogether.com to ask for a status check and let them know I sent you their way. They’ll help you out with checking it.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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    se1ladAuthor
    Rank 2
    November 12, 2023

    Howdy!

    From my understanding, Geo IHDs eligible for Firmware Updates get them OTA automatically. As yours is connected to Wi-Fi, Geo can check the status of the one you have.

    Send them an email via customerservices@geotogether.com to ask for a status check and let them know I sent you their way. They’ll help you out with checking it.

    Thanks for your quick reply.  I’ve emailed Geo as suggested.

    I’ll update here when they get back to me, in case it’s helpful for anyone else.

      S
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      se1ladAuthor
      Rank 2
      November 13, 2023

      Hi @Blastoise186 .  Geo responded quickly , but said ‘This is not a service we provide I am afraid. ’

       

      Any other ideas or contacts?

       

      Thanks!

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      November 13, 2023

      Hmm… Guess their rules must have changed somewhere along the line.

      Unfortunately, my contact that I had at Geo has also left the company. Time for Plan C. Bear with me!

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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      se1ladAuthor
      Rank 2
      November 19, 2023

      Hmm… Guess their rules must have changed somewhere along the line.

      Unfortunately, my contact that I had at Geo has also left the company. Time for Plan C. Bear with me!

      Thanks @Blastoise186 , if you find a plan C let me know! :)

      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      November 20, 2023

      Any update on plan C @Blastoise186 

      Renewable Energy? Big Fan.
      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      November 20, 2023

      Yes, that discussion was in the PZH area. :)

      Unfortunately, I’ve got no news. There’s no-one at Geo who knows me anymore so I can’t use that route.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      November 20, 2023

      You could try their sm account @se1lad 

      I’m told they do generally reply

      https://twitter.com/geomonitors 

       

       

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      November 20, 2023

      What firmware do you have on your Trio @se1lad ?

      The latest I’m aware of is A5.10.0/B2.2/T2 27

      Edit: sorry - just looked back at your first post but that seems to confirm that there’s no update available currently 

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
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      Newcomer
      LordMetro
      Newcomer
      January 15, 2024

      What firmware do you have on your Trio @se1lad ?

      The latest I’m aware of is A5.10.0/B2.2/T2 27

      Edit: sorry - just looked back at your first post but that seems to confirm that there’s no update available currently 

      Not an OVO customer, recently had British Gas swap out an pre-comissioned gas meter for a new one to perform commissioning and he swapped out my old WiFi enabled British Gas Trio 2 for a non-Wifi Geo Branded Trio 2.

      It’s missing the slot for the WiFi module completely and no longer has WiFi internally enabled. Seems like they don’t want to provide live data like they used to.

      The latest batch of non-Wifi Trio 2’s on BG are running A5.11.0/B2.2/T2.27. Similar to OP’s, non LED as well and no buzzer. Seems like the newer IHDs by Geo are a downgrade.

      Hope this helps :)

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