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J
Rank 1
josephina
Rank 1
March 7, 2023
Solved

Anyone not been paid March prepayment Energy Support Scheme payment?

  • March 7, 2023
  • 90 replies
  • 1546 views

I have a payg smart meter and not had an issue before receiving the payment before.  I have been told today a voucher was sent??? Why?  It has always been added straight onto meter.

    Best answer by Emmanuelle_OVO

    Hey @Darryn101,

     

    Sorry to hear this, 

     

    Can you try this tool to check what it says about your payments and upload a screenshot of what you see. 

     

    Let’s get to the bottom of it. 

    90 replies

    D
    Newcomer
    Darryn101
    Newcomer
    March 7, 2023

    I haven’t received mine either? Any further information would be appreciated 

      D
      Newcomer
      Darryn101
      Newcomer
      March 7, 2023

      Why haven’t we/I received our final energy payment for March 2023? 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      March 7, 2023

      Hi @Darryn101 ,

      What does it say when you use https://energy-support.ovoenergy.com ?

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      D
      Newcomer
      Darryn101
      Newcomer
      March 7, 2023

      It says February payment (£67 Paid) March payment (£67 Processed) although I haven’t received anything or is it showing on my meter? I was originally with SSE. 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      March 7, 2023

      It might still be on the way.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      F
      Newcomer
      Ford
      Newcomer
      March 7, 2023

      We have not had March either and also have a top up meter. 

        Emmanuelle_OVO
        Retired Moderator
        Emmanuelle_OVO
        Retired Moderator
        March 8, 2023

        Hey @Darryn101,

         

        Welcome to the OVO Online Community,

         

        It sounds like your March payment is still being processed, if you haven’t received it in the next couple of weeks I’d recommend contacting OVO PAYG. 

         

        Hope this helps. 

        Renewable Energy? Big Fan.
        F
        Newcomer
        Ford
        Newcomer
        March 8, 2023

        I am a former SSE customer prepayment customer with a smart meter. 

         

        Thank you 

          J
          Rank 1
          josephinaAuthor
          Rank 1
          March 8, 2023

          I am a former SSE customer and did not have an issue with the payment last month.

          Thank you for your help 

            D
            Newcomer
            Darryn101
            Newcomer
            March 8, 2023

            I’m a former SSE, although my February payment processed successfully.

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