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MrsNemo
Rank 1
September 7, 2022
Solved

Anyone know why my account is suddenly in lots of credit? It’s far too much to be anything but an error!

  • September 7, 2022
  • 11 replies
  • 1237 views

Anyone know why my account is substantially in credit. It’s far too much to be anything but an error! 
anyone else had the same? 

Best answer by Blastoise186

Updated on 08/01/25 by Abby_OVO

The credit is related to the gas. So here’s the screen shot of that. The August reading makes no sense, not what I submitted! I used to be able to go back further but that seems to have gone.

 

 

Hmmm… That’s an unusual reading pattern...

 

If you don’t recognise that reading from the 27th August, you may want to flag it with the Support Team so they can investigate. It’s possible that there’s some corruption on your account, but it can be fixed if needs be.

 

The following topic may be helpful:

 

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Newcomer
meldrewreborn
Newcomer
September 10, 2022

You should investigate your bills to see why the credit has arisen.  It could be because your consumption has been revised downward, or perhaps a payment has been credited to your account instead of somebody else's, Other explanations are also possible - too many to document.  But you need to investigate first and check that your payments are correctly recorded and your meter readings accurately logged before cracking open the bubbly!

You have the information - we don’t - we’re volunteers here and can’t see your information at all.

Eon and EDF customer. Don't think smart meters are worth the expense.
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