Skip to main content
S
Rank 2
Susie901
Rank 2
May 28, 2025
Solved

Am I economy 10 & can I get a smart meter?

  • May 28, 2025
  • 12 replies
  • 367 views

Hi I rent my flat and have to have economy 10 can I get a smart meter? Not sure if its relevant but I I do not have storage heaters and as my meter is 8 foot up a wall I find reading it each month very difficult and slightly dangerous!! Also I have read that economy 10 is ending but I havent had any communication from OVO to collaborate this.

Best answer by Chris_OVO

Hey ​@Susie901,

 

Welcome to the community! 

 

That sounds precarious having the meter so high so it’s a good thing you’re considering your options. ​@Blastoise186 has raised a valid point that can’t block a smart meter being installed however speaking from experience landlords can be fickle if you don’t communicate with them. 

 

There’s no news on E10 being removed but we are in the process of trying to swap meters of those affected by the RTS (radio teleswitch service) shutdown. I’ll leave a link below so you can read more about it. 

 

Do you know what kind of storage radiators you have? Or if you could post a photo that would be ideal. We might be able to offer advice to help make them easier to manage costs wise. 

12 replies

Show previous replies
S
Rank 2
Susie901Author
Rank 2
May 29, 2025

I don't have storage radiators just ordinary ones, I have however had a response to my query from OVO.

Hello,

My name is Gemma, I am a Customer Care Specialist here at OVO.

You're absolutely right—smart meters can provide automatic readings and ensure more accurate billing. Given the position of your current meter, switching to a smart meter would certainly make things more convenient for you.

While Economy 10 tariffs are gradually being phased out, we are still offering them at this time. You may also be aware that the Radio Teleswitch (RTS) system will be switched off on 30th June 2025. This change will affect some customers on Economy 10 tariffs. The good news is that you will not be affected by the RTS switch-off.

We would love to exchange your current meter for a smart meter. However, we currently have no availability. This is likely due to high demand from customers who are affected by the RTS switch-off and need meter exchanges in the coming weeks.

We recommend contacting us again at the beginning of July, when we expect to have more availability to schedule your smart meter installation.

Nukecad
Super User
NukecadSuper User
Super User
May 29, 2025

It's not that surprising that customers affected by the RTS switchoff are going to be a priority at this time.

One possible comfort from that is that many having to chamge from RTS tariffs are being switched from their current tariffs to E7 and (E9) E10 tariffs - which means the ‘E’ tariffs are going to be around for a while yet.

Although maybe not for new customers joining, but still there for those already on that tariff?

As they say - once the current RTS panic is over things should get back to normal with engineers being available to do ‘general’ meter swaps.

I said, Hey - Watts going on.
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd