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Lan1229
Rank 1
December 23, 2022
Solved

All my electricity meter reading's have disappeared on the App?

  • December 23, 2022
  • 14 replies
  • 869 views

 

As my picture shows, my gas meter reading is indeed correct and all are shown in the app. But all my electricity meter history is basically disappeared, and the meter reading from the Ovo webpage also disappeared too. I checked my recent bill, and all electricity bill is written as estimated, although the previous statement I got in the summer showed all the correct electricity meter reading.

 

How does this happen? Is there anyone who has experienced a similar situation? 

Please let me know if you have any idea about this, thanks in advance!

Best answer by Emmanuelle_OVO

Updated on 20/10/23 by Abby_OVO

Hey @Dennis Thynne,

 

Sorry for the issues you’re having,

 

There has been a known issue with the usage graphs over the last few days and most customers seem to have found this has fixed itself now. I’d advise contacting Support as it sounds like your account may have a tech issue, you should be able to see your meter read history.

 

Keep us posted with how you get on. 

14 replies

Show previous replies
Blastoise186
Super User
Blastoise186Super User
Super User
March 13, 2023

Sounds like an engineer visit will fix things up. OVO trusts the readings they submit for the most part, so hopefully this will resolve the issue.

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D
Newcomer
Dennis Thynne
Newcomer
March 13, 2023

The usage box on my account is fine now and I can see my usage again, it’s just the reading issue now that seem to be the problem

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
March 14, 2023

Hey @Dennis Thynne,

 

Really sorry to hear of the issues you’re having,

 

Did Support give you the option to send in a photo of the meter reading?

Renewable Energy? Big Fan.
D
Newcomer
Dennis Thynne
Newcomer
March 14, 2023

Hi,

 

They did ask for a photo of it, but we are not able to provide this, so that is why they are sending out an engineer to take a photo of our meter.

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd