I have an Aclara SGC 1311 and it has been beeping since credit ran out - credit was added within 5 minutes of running out but it has continued to beep the entire day. OVO say this is not an emergency and an engineer can only attend next week😩it is driving everyone crazy. Anyone know how to reset it? It only has an A and B button and I have tried pressing and holding them a million times😩any help much appreciated!!
Updated on 24/06/25 by Ben_OVO
If your smart meter is making a beeping sound, please contact our Support Team who will arrange an appointment for you if necessary. Common smart meter FAQs and troubleshooting can be found on our website here.
By the way, I just had a chat with an engineer for advice about how to mute the buzzer. It requires a full power cycle which only an engineer can do I’m afraid.
If you get lucky, you might be able to get your DNO to pull the main fuse for a few moments to force a power cycle, but I can’t make any promises that they will.
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
