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meccles
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October 7, 2022
Solved

£66 government energy bills support scheme deducted from my OVO account balance not added?

  • October 7, 2022
  • 645 replies
  • 34621 views

Can anyone explain what’s going on here?

Opening balance was £335, we used around £90 worth of electric/gas combined (£66 government payment was taken off this, hence the £22 charge), I paid £150 so by my reckoning the balance should have gone up by around £125.

It hasn’t though - they seem to have then deducted the £66 again.

Does anyone know why? Do I need to contact them or will it right itself?

Best answer by Blastoise186

Updated on 28/06/23 by Abby_OVO

 

This scheme is now closed.

 

How you will be awarded the £67 depends on how you pay. If you’re seeing a deduction, it’s because you pay by Direct Debit and the grant payment went into your OVO account and is then deducted from the account and refunded to your bank account. 

For all information on this topic please see the website page Energy Bills Support Scheme or this previous response:

 

 

If you pay by direct debit and have seen the credit go to your OVO account, this payment will be transferred into your bank account. 

 

The payment will be made 3-5 working days after the direct debit has cleared. This will happen automatically and you don’t need to do anything. 

 

All customers who pay this way will receive their refund into their bank accounts within 3-5 days of their direct debit date. For example, if your direct debit is the 15th of the month, it’ll be 3-5 days after this. 

 

For anyone that pays on demand, their payment will be made directly to their OVO account. 

 

 

If you pay by Direct Debit

You’ll receive your discount as a refund. This means you’ll carry on paying your full Direct Debit amount. Once the Direct Debit payment has cleared, we’ll refund the monthly discount amount to your bank account shortly after. If you cancel your Direct Debit, or your payment fails, there may be a delay in applying the discount to your account.

You’ll get your discount every month, even if you don’t get monthly statements. You'll see confirmation of the discount on your next statement. 

 

If you pay when you get your bill

You’ll receive your monthly discount as a credit to your energy account in the first week of each month. You’ll see this on your monthly bills from October. 

We’ll add the discount to your energy account every month, even if you don’t get monthly bills. You'll see confirmation of the discount on your next bill. 

For example, if you receive your bills on the 15th of the month, we’ll add your discount in the 1st week of the month, starting in October, so you’ll see confirmation of this on your bill dated 15 October.

 

Hey @meccles !

Please check your Charges as well. I suspect you’ll see a line entry there that explains it, just like this example:

 

645 replies

Show previous replies
T
Newcomer
TarkaD
Newcomer
October 12, 2022

You need to tap See Details on the latest period and then scroll down to see the Charges in detail section. Do you then see a line for Energy Bill Support Scheme?

No, there is nothing, just the charges. Screenshot below

 

Blastoise186
Super User
Blastoise186Super User
Super User
October 12, 2022

Keep an eye on it for now, it might still be on the way.

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    A
    Newcomer
    aminhb
    Newcomer
    October 13, 2022

    Hi Everyone, 

    I was a bit confused with the math here, I was wondered if anyone could kindly elaborate:

     

    [During the period of 6-13 OCT]

    My opening balance from the previous months: 43.85 (I owe OVO)

    My 7 days usage: 24.79 (I owe OVO)

    Energy Bill Support Scheme: 66.00  

    Direct debit monthly payment (Fixed rate): 85.0 (I’m paying OVO)

    My expectation is my balance should be (85 + 66) - (24.79 - 43.85) = 83.36

     

    However My balance shows 16.36!

     

    The “Charge”in the screenshot seems to be [66 - 24.79 = 41.21] which in that case the “Refund (66)” has already been considered in the equation once,

    Then why would they add up them all up again together :  (85.00 + 41.21) - (66.00 + 43.85) = 16.36

    The math just didn’t make sense to me, I thought perhaps you might have some other explanations here.

    Thanks

     

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 13, 2022

    I think you’ve messed up your own maths there. Your balance looks correct as-is to me.

     

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      A
      Newcomer
      aminhb
      Newcomer
      October 13, 2022

      Thanks for your reply,

      Regarding that 66 as the energy bill support scheme, I thought that’ll be added as a credit to each account, I see above you add that up with the opening balance (the amount I owe OVO from previous months)…my point is, I paid 85 + government pays 66 (total 151) and I owe OVO 24.79 + 43.85 (total 68.64)… did I get something wrong about how they calculate that 66?

       

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      October 13, 2022

      The £66 actually goes to your bank account so it should be disregarded. :)

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        A
        Newcomer
        aminhb
        Newcomer
        October 13, 2022

        Now that make sense, appreciate it.

          B
          Newcomer
          bram.murton
          Newcomer
          October 15, 2022

          My October account has the £66 energy rebate deducted from it but no where has £66 been credited.
          The bill says “refund: -£66” and the total is only the amounts I paid in minus £66. 
          I called and was told this is a credit, but it’s actually a debit. Anyone else checked?

            Blastoise186
            Super User
            Blastoise186Super User
            Super User
            October 15, 2022

            Hi @bram.murton ,

            You’ll probably want to check the Charges in detail as well. https://account.ovoenergy.com/billing-details

            Here’s an example of what you’re after.

             

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            B
            Newcomer
            bram.murton
            Newcomer
            October 15, 2022

            Do you pay by direct debit ? If so the £66 gets paid in after the DD is received. Then it’s swept out again into your bank account (which will take up to 5 days to clear).

            Thanks Julia. I was wondering when it would show. My DD is due on 16th so I shall look out for it then.

            My account had £66 deducted. It says it’s a “refund” but they actually took the money out but didn’t put £66 in. The amount refunded was minus £66. I called ovo and they said it is a credit. But it’s not.

            Show more replies
            Terms & ConditionsAccessibility statement

            OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

            OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

            OVO (S) Gas Limited is part of OVO Group Ltd