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£66 government energy bills support scheme deducted from my OVO account balance not added?

Forum|Forum|3 years ago
October 7, 2022
645 replies
34596 views

Can anyone explain what’s going on here?

Opening balance was £335, we used around £90 worth of electric/gas combined (£66 government payment was taken off this, hence the £22 charge), I paid £150 so by my reckoning the balance should have gone up by around £125.

It hasn’t though - they seem to have then deducted the £66 again.

Does anyone know why? Do I need to contact them or will it right itself?

Best answer by Blastoise186

Updated on 28/06/23 by Abby_OVO

This scheme is now closed.

How you will be awarded the £67 depends on how you pay. If you’re seeing a deduction, it’s because you pay by Direct Debit and the grant payment went into your OVO account and is then deducted from the account and refunded to your bank account.

For all information on this topic please see the website page Energy Bills Support Scheme or this previous response:

If you pay by direct debit and have seen the credit go to your OVO account, this payment will be transferred into your bank account.

The payment will be made 3-5 working days after the direct debit has cleared. This will happen automatically and you don’t need to do anything.

All customers who pay this way will receive their refund into their bank accounts within 3-5 days of their direct debit date. For example, if your direct debit is the 15th of the month, it’ll be 3-5 days after this.

For anyone that pays on demand, their payment will be made directly to their OVO account.

If you pay by Direct Debit

You’ll receive your discount as a refund. This means you’ll carry on paying your full Direct Debit amount. Once the Direct Debit payment has cleared, we’ll refund the monthly discount amount to your bank account shortly after. If you cancel your Direct Debit, or your payment fails, there may be a delay in applying the discount to your account.

You’ll get your discount every month, even if you don’t get monthly statements. You'll see confirmation of the discount on your next statement.

If you pay when you get your bill

You’ll receive your monthly discount as a credit to your energy account in the first week of each month. You’ll see this on your monthly bills from October.

We’ll add the discount to your energy account every month, even if you don’t get monthly bills. You'll see confirmation of the discount on your next bill.

For example, if you receive your bills on the 15th of the month, we’ll add your discount in the 1st week of the month, starting in October, so you’ll see confirmation of this on your bill dated 15 October.

Hey @meccles !

Please check your Charges as well. I suspect you’ll see a line entry there that explains it, just like this example:

Show previous replies

Blastoise186

Super User

Gotcha!

If you’re on Smart Meters in Prepayment Mode, EBSS will be delivered to the Electricity meter automatically each month. It will show up as part of the meter credit once delivered and I think you’ll be notified as well.

If the meters aren’t in communication, you’ll get a voucher instead.

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M

Marierob

Newcomer

Apologies for still being confused. I pad my normal direct debit of £160 this month but when I look online it looks as if the £66 has reduced my existing credit balance. I have not received any payments into my bank account. Please see below

Blastoise186

Super User

Check your Charges too @Marierob ! :)

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Jeffus

Rank 20

Apologies for still being confused. I pad my normal direct debit of £160 this month but when I look online it looks as if the £66 has reduced my existing credit balance. I have not received any payments into my bank account. Please see below

It will take a few days for the 66 to appear in your bank account now you can see it on your balance charge.

E

Elly

Newcomer

What if ur behind your eltric bye 47 pounds will I still not get my 67 refund how doss it work

M

Marierob

Newcomer

Thank you @Blastoise186 and @Jeffus I understand now

Blastoise186

Super User

You’re welcome @Marierob . If you need us again, stop by anytime and we’ll see what we can do. :)

Also, @Elly welcome by the way. I’ve just seen your question, so could you check your thread for my response please?

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lee.b

Newcomer

Nt69, this is exactly my question.
Im in the same situation with high credit balance
People on meters or token are being given these as vouchers or free topups, whereas we are being giving our own money back. Surely if we are to be be given our share we should have our refunds but our balances shouldn’t show as a decremented.

Blastoise186

Super User

Surely if we are to be be given our share we should have our refunds but our balances shouldn’t show as a decremented.

Congratulations! You just granted yourself a license to print money from nowhere!

That’s not actually how it works though.

Yes, a refund does get triggered which knocks £66 out of your balance, but it’s also cancelled out by a £66 Account/Bill CREDIT, like in this example below. The second refund was triggered manually by me, so please disregard that one.