£66 government energy bills support scheme deducted from my OVO account balance not added?

I have the same problem. They are not repassing the money from government but just send back out own money. 

@gmarque9 check your Charges in Detail… in nearly EVERY case the government money will appear alongside the entry for VAT. This is shown in the DETAIL section as Energy Bill Support Scheme -£66 or -£67 . Check all months from October 

It’s my first month with OVO as last month was SSE and I didn’t have any issue. 
In my account shows only the debit but not the credit from government. 
 

OVO keep doing wrong instead of fix it. 

Just to complete. 
 

yes, the the debit is there however the credit is not there. This is the problem. 

I have the same issue as @gmarque9.

Migrated from SSE on the 6th December. On SSE’s statements dated to the 6th I have £132 credit for October / November, and £132 debit for October/November showing for the government grant. I received these in to my bank account, no issues.

Today I have checked my new OVO account and have had my migrated credit balance £125.69 reduced by £67 for ‘Balance Adjustment’ This £67 is the same amount as the December government payment. It has not been re-credited and my existing balance is £58.69.

OVO is not taking this serious as the issue was not solved. They’ve just did debit of £67.00 but not the credit from government. It means they are keeping with them the money paid by government. It’s a shame. 
 

Actually, the solved status on this forum is independent of everything outside the forum.

Ovo Energy direct debit customers - check your online accounts

Ovo Energy appear to be accounting for the Government Household Energy Support Scheme incorrectly in their on-line accounting, for Ovo Energy customers who pay by Direct Debit.  They appear to be treating the £66 Government support payment as an account refund, thereby reporting the wrong amount to be set against the energy cost for the month. 

An example for November/December 2022.  Account Balance £395.26cr, Direct debit £181.00, making a credit balance at the start of the accounting month of £576.26.  Nov/Dec energy charges £235.65, producing a current credit balance of £340.21.  However, in Ovo Energy's online accounting, they are treating the Government support as a Ovo Energy refund of £66.00, which suggests the direct debit payment is not £181.00, but £115.00, producing an Ovo Energy online credit balance of £274.61.  This is an incorrect accounting of the Government Energy Support Scheme.

The £400 Government Energy Support Scheme payment is a 3rd party support scheme payment for UK energy customers, not a subsidy scheme for energy suppliers, which is how Ovo Energy are presently accounting for the payments in their online accounting system.

I’ve read a number of your posts on this @Blastoise186. There is no corresponding £-67 on my statement under charges, or under VAT or anywhere else you’ve suggested.

Its a £67 ‘Balance Adjustment’ charge, reducing my credit balance. I’m not due to pay my DD until 21st December. Should I expect to see the £-67 added then, and on that date, paid to my bank account? Are these being keyed manually by someone at OVO because we have migrated from SSE? Thanks.

I have checked mine. 

All fine for me. 

I can see the money added to my account in the charges section

And then Refunded to my bank account

And i can see the £66 in my bank account.

All working fine for me.

Feel free to post your pages so we can all see what is wrong with your account