Can anyone explain what’s going on here?
Opening balance was £335, we used around £90 worth of electric/gas combined (£66 government payment was taken off this, hence the £22 charge), I paid £150 so by my reckoning the balance should have gone up by around £125.
It hasn’t though - they seem to have then deducted the £66 again.
Does anyone know why? Do I need to contact them or will it right itself?
Best answer by Blastoise186
Updated on 28/06/23 by Abby_OVO
This scheme is now closed.
How you will be awarded the £67 depends on how you pay. If you’re seeing a deduction, it’s because you pay by Direct Debit and the grant payment went into your OVO account and is then deducted from the account and refunded to your bank account.
For all information on this topic please see the website page Energy Bills Support Scheme or this previous response:
If you pay by direct debit and have seen the credit go to your OVO account, this payment will be transferred into your bank account.
The payment will be made 3-5 working days after the direct debit has cleared. This will happen automatically and you don’t need to do anything.
All customers who pay this way will receive their refund into their bank accounts within 3-5 days of their direct debit date. For example, if your direct debit is the 15th of the month, it’ll be 3-5 days after this.
For anyone that pays on demand, their payment will be made directly to their OVO account.
You’ll receive your discount as a refund. This means you’ll carry on paying your full Direct Debit amount. Once the Direct Debit payment has cleared, we’ll refund the monthly discount amount to your bank account shortly after. If you cancel your Direct Debit, or your payment fails, there may be a delay in applying the discount to your account.
You’ll get your discount every month, even if you don’t get monthly statements. You'll see confirmation of the discount on your next statement.
You’ll receive your monthly discount as a credit to your energy account in the first week of each month. You’ll see this on your monthly bills from October.
We’ll add the discount to your energy account every month, even if you don’t get monthly bills. You'll see confirmation of the discount on your next bill.
For example, if you receive your bills on the 15th of the month, we’ll add your discount in the 1st week of the month, starting in October, so you’ll see confirmation of this on your bill dated 15 October.
Hey
Please check your Charges as well. I suspect you’ll see a line entry there that explains it, just like this example:
Hello, has anybody have experienced any issues with the rebate?
As far as I am concerned it should work with OVO adding the £66 to your OVO account and then deduct it and send a refund to your bank account.
However I went back to my bills prior the scheme kicked off.
My figures are as below
Aug-Sep 2022 (no energy scheme): OVO closing balance +£108.9
Sept-Oct
OVO opening balance +108.9
Total charges £25.22
Direct Debit £133
Refunds -£66
Closing balance +150.68
If they are adding the £66 to your balance as they say shouldn't my closing balance be £216.68?
It's the same for all the other months after this...my OVO balance has never been increased by £66 in order to justify that amount to be deducted from my balance.
Can somebody please advise?
+12If you look at your total charges, they are low. You should find that the £66 or £67 has been also deducted from that. Meaning the your energy cost £66/67 less and that is then refunded to you
Thanks for your reply…
I still can't figure out why the balance is going down though…
As
Opening balance 108.90 + direct debit of 133 = 241.90
At this point I got charged 25.22 (discount applied) therefore:
241.90-25.22= 216.68
Then why the refund gets deducted from my balance? It seems that they are considering me paying less than what I supposed to? As now I am in debit quite a lot and according to the total charge of every discounted bill and the amount I send every month, it shouldn't be the case 🤦♀️
Sorry, but I can't really get my head around it...🤦♀️🤦♀️🤦♀️
+12The idea from OVO was to reduce your energy cost and refund the support payment to you. If you prefer of course, you can just pay it back into your account.
I believe that they didn’t factor this into the direct debit as the scheme finishes this month
The problem is it looks confusing ..
Starting balance 12 Feb £100.45 in credit
Total charges £248.09 out
Direct Debit 13 Feb £262.00 in
Refunds 14 Feb £67.00 out
Closing balance 11 Mar £47.36 in credit
100.45-47.36 = 53.09 which is 67.00-(262.00-248.09) .. confused .. in trying to make it transparent it has just been made confusing ..
So people look at balance start 100.45 and see they have paid 13.09 more than owed .. so expect new balance to be 100.45 PLUS 13.09 .. instead they see it is less.
+5The problem is it looks confusing ..
Starting balance 12 Feb £100.45 in credit
Total charges £248.09 out
Direct Debit 13 Feb £262.00 in
Refunds 14 Feb £67.00 out
Closing balance 11 Mar £47.36 in credit
100.45-47.36 = 53.09 which is 67.00-(262.00-248.09) .. confused .. in trying to make it transparent it has just been made confusing ..
So people look at balance start 100.45 and see they have paid 13.09 more than owed .. so expect new balance to be 100.45 PLUS 13.09 .. instead they see it is less.
Luckily the scheme ends this month, i think we will never see anything like this again from the government... The regular posters on the forum, including me, will be glad to see the back of it given the number of people we have helped understand it.
Would have been so much easier for the government just to make the Energy Price Guarantee more generous and never have the Energy Bill Support Scheme....
Absolutely Jeffus .. but it still leaves an issue that regardless of the £67 in and out … your balance seems to get less even though you have paid more than owed. Or is that still the £67 issue .. anyway thanks ps I think the scheme has just been extended or it may just be the Cap…
+5Absolutely Jeffus .. but it still leaves an issue that regardless of the £67 in and out … your balance seems to get less even though you have paid more than owed. Or is that still the £67 issue .. anyway thanks ps I think the scheme has just been extended or it may just be the Cap…
Just the Energy Price Guarantee has been adjusted, it was due to go up from an average £2500 to £3000 for someone with a typical consumption (12000kWh gas, 2900kWh electricity).
But now the rates will stay the same on average between 1st April to end June.
You will get an email from OVO sometime after 23rd March to confirm your rate and DD.
Fingers crossed rates will fall quite dramatically after 1st July as wholesale prices have been falling. We may even see some fixed rates coming back before or just after that.
No extension of the Energy Bill Support Scheme thankfully...
+5The problem is it looks confusing ..
A. Starting balance 12 Feb £100.45 in credit
B. Total charges £248.09 out
C. Direct Debit 13 Feb £262.00 in
D. Refunds 14 Feb £67.00 out
E. Closing balance 11 Mar £47.36 in credit
100.45-47.36 = 53.09 which is 67.00-(262.00-248.09) .. confused .. in trying to make it transparent it has just been made confusing ..
So people look at balance start 100.45 and see they have paid 13.09 more than owed .. so expect new balance to be 100.45 PLUS 13.09 .. instead they see it is less.
A. Your balance starts at 100.45
B. Your charges include your usage, standing charge, vat and 67 from the government (you can't see that breakout on your post, you need to look on the full details of your charges) is 248.09
C. Your DD was 262
D. OVO put the 67 from the government in your bank account
E. Your closing balance is 47.36
So.…
A - B + C - D = E
100.45 - 248.09 + 262 - 67 = 47.36
It can get confusing as the EBSS money is added in B, then withdrawn in D and put in your bank account.
My bill shows my usage,my credit but it shows my payments less the govt rebate!!
surely my payments are what I pay to them each month. Tge rebate is from the government, not Ovo!
my usage is covered by my direct debit but my credit gas nearly halved !!
+9https://energy-support.ovoenergy.com shows where it goes.
You’ll have had credits for £66/£67 each month to offset that, leaving your OVO account in the same state as if EBSS had never existed.
Approx figures…. Credit 450
Bill. 520
Payments 276
New credit 218
but I have actually paid 530 (ddbt)
The £66 is from govt not Ovo.but Ovo have deducted it from my payments.
if the 66 had come straight from govt and not through Ovo then I woukd have had approx 460 in credit !!
my direct debit is set just right
+12The way OVO chose to do this was to reduce your energy bill by that amount and then refund it to your bank account. The only way to put it back in balance is to pay the refunded £66/67 back into your energy account
Thank u for replies. Maybe I am being a bit thick here .
I will break this up in to a monthly figure . All approx
Ovo say my energy usage is 150 but my ddbt is 150 so I am even . They give me back 66 (well govt does) . So my bill says that I have only paid 84 . ( 150 minus 66 . So I go into arrears, luckily I did start with a large credit
Surely Ovo is saying that they have refunded me part of my ddbt!! But it’s not Ovo who r refunding me , it’s the govt .
i Just can’t get my head round it
+12The bit you’re missing
Hi,
I received a bill where refund deducted money instead of adding a money to ma balance.
Therefore I’m in debit instead of in credit
I’m looking forward for anybody from OVO to explain this.
+12The forum is mostly other customers
If you look at a complete bill, you will see that your energy costs have also been reduced by the same amount, hence your total charges being quite low. OVO just decided to refund the support money rather than leave it in your account
Further to that:
“Your energy bill will show your Energy Bill Support Scheme (EBSS) payment into your account and also show it being refunded to your bank if you pay by direct debit”
Well, I have checked my bank account and it wasn’t refunded yet
+12
Further to that:
“Your energy bill will show your Energy Bill Support Scheme (EBSS) payment into your account and also show it being refunded to your bank if you pay by direct debit”
Well, I have checked my bank account and it wasn’t refunded yet
You can check status here https://energy-support.ovoenergy.com/
It normally take a few days to work its way through
I'm having the same problem. In December I had a credit balance of 561. 26. Since then I have used 383.01 in energy and paid 303 in DD. I should have a credit of 481.25. I only have a credit of 280.25. If I add the 3 government payments to that balance, I have a balance of 481.25! Ovo are giving my own money back by deducting it from my credit balance. None of the explanations I've read explain this anomaly. If the government had by passed Ovo and paid me directly, my credit balance would be 481.25! Explanation anyone?
+9
It’s not very obvious and it’s confusing loads of people who have asked the same question.
Please let me know if you find it !
+5It says paid
but will wait few days and see
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