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July 1, 2025
Solved

6 weeks since smart meter install- Do I send in a manual reading or wait ?

  • July 1, 2025
  • 11 replies
  • 266 views

Had one installed for the first time about 6 weeks ago, was told not to send in my own readings, but to let the meter sort itself out which could take a couple of months.

Logging into my online account today it says:


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Your electricity smart meter hasn't sent us any readings lately. To keep your account up to date, you'll need to send us regular manual readings.
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So, do I still wait, or fill in the online thingy to tell them my usage, or will that break something if I do ?

I notice it says for entering meter reading:

Off-Peak

Peak

On the meter itself I says:

Rate1 = 328 kwh
Rate2 = 883 kwh

Which is off peak and which is peak. :-)

It also mentions
+A Value is 01212 kwh

That seems to be alll the information the meter is willing or able to hand out.

Best answer by shetland

Update, as of 2 days ago it is now all working as hoped for.

I notice that the previous 2 MPAN’s listed has now changed to just 1.

 

11 replies

Chris_OVO
Community Manager
Community Manager
August 22, 2025

Hey ​@shetland,

 

That's fantastic news! I'm so glad to hear that everything is now working as expected for you! 😃 I really appreciate you taking the time to come back and update the thread. I've also tagged ​@Firedog, as he was helping you with this issue previously.

Renewable energy jokes never get old.