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Why is my supply listed as a 'business supply' and not a domestic?

Forum|Forum|7 years ago
February 8, 2019
32 replies
7977 views

Why when I try to get a price comparison do I get the message "unable to switch non domestic meters" This has happened twice once when a supplier called me and now on a comparison site.

Best answer by Tim_OVO

Updated on 14/07/25 by Ben_OVO

Welcome to the OVO online community. Great question to ask about why you’re having trouble switching away.

Sorry to hear your switch is being delayed due to the way your supply is listed on the national database. What’s likely is your property has smart meters, which send the readings to the energy industry every half hour. This makes sure we’re able to anticipate your energy demand more efficiently and is an important part of de-carbonising the grid on our journey to Plan Zero.

This ‘half hourly settlement’ is listed on the national database as a profile class 0, which up until 2019 was only for business listings. This is an industry wide change so all suppliers should be aware of this update and able to onboard a customer. However, there are a lot of suppliers who still don’t have this functionality.

We can change your entry on the national database so that it’s not listed as half hourly settled, in order to avoid confusion from another supplier. Reach out to our Support Team to request this update. Once requested it takes around 2 - 4 weeks for the listing to be updated. Please be aware that as this relies on the actions of a third party, unfortunately we’re unable to speed this process up, however it might be worth contacting your prospective supplier to check whether they are able to request your switch without needing an update to your address listing.

You can find out more about half-hourly settlements here:

Hope this helps get things sorted and your switch back on track!

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Show previous replies

Iain McDonald

Newcomer

Yes I've checked with my current supplier and they say can't do anything to extent I now have a deadlock letter. They are clear both MPAN numbers are domestic

Abby_OVO

Community Manager

Hey @Iain McDonald

I’m glad to hear they’ve confirmed that but I am sorry it’s now gone to a deadlock letter.

Do let us know how you get on, it’d likely be helpful to others to know how this is resolved.

Currently Playing: She's Electric

Iain McDonald

Newcomer

I still do not understand how EDF can supply on my input which is registration as domestic but OVO can not quote to takevit over. We are only looking at domestic input not our export which is where the error is and should surely be academic for purposes of an input supply quote?

Abby_OVO

Community Manager

Hey @Iain McDonald

I’m going to speak to a couple of our specialist teams and see if they’ve got any insight for us on what could be done here to help.

It’s quite unusual for it to be set to commercial so hopefully we can find a way to get that corrected.🤞🏻

Currently Playing: She's Electric

Iain McDonald

Newcomer

Definitive answer from ECOES

Abby_OVO

Community Manager

Hey @Iain McDonald

Have Scottish Power been able to shed any light on it? I would suspect if anything it’s them who might have to do something if EDF have confirmed your energy details on ECOES for their supply.

As far as we’ve been able to find out, the export MPAN shouldn’t have any impact on us taking over the energy supply from EDF. Let us know what Scottish Power say/have said if you’ve already spoken to them.

I’m going to try and check in with our transfers team to see if there’s anything more they can advise.

Currently Playing: She's Electric

Iain McDonald

Newcomer

As you can see from my last three screenshots we are stuck between ECOES and SP with each saying it is for the other to resolve!

Chris_OVO

Community Manager

Hi @Iain McDonald,

Due to the inclusion of personal information in your screenshots, I have had to remove them. To help keep your information safe, please edit out any personal details like names, addresses, contact information, and account numbers before re-posting.

Any questions send me a message 😊

Renewable energy jokes never get old.