Why have OVO raised an objection (blocked) my switch to another supplier?

I agree, the OVO process simply isn't good enough unfortunately…

I’ve just asked you to stop pinging me, please respect that request.

@juliamc

I don't know any other supplier that does live billing, some of the other regular posters may be aware?

I keep very little spare credit in the current account I use for fixed direct debits and standing orders, I certainly wouldn't have thought about keeping enough for double the DD for up to two months payments which is entirely possible by the sound of things. 

I think you are correct. I know how difficult finances can be when moving rental property from my adopted brother who struggles at the best of times.

Be great if ovo could become know as a consumer champion for things like this? 

Just so you are aware I don't read all the threads or all your posts and I don't have any email alerts enabled so never saw your previous post. 

Please be aware this is not unusual.

I won't do it again

Despite my account closing on 5 July, with a credit balance, I’ve juts seen OVO have still  raised a DD for tomorrow; which will add another £300 to the credit I am owed,  now 2 weeks later and nearly 2 months since I first tried to transfer. 

Why go through this charade, wouldn’t it much easier to properly close the account when it transfers to a new suppler?  I’ll still have to be repaid in due course; though I guess the cumulative interest on all positive balances goes a long way to pay dividends, bonuses, etc. 

Just a heads up. Cancelling the DD now will NOT stop that payment tomorrow because it’ll have already been submitted for processing.

I’d leave it open as it’ll speed up the final refund - after that’s done, it’s definitely safe to disable it.

Direct Debits can also be used as Direct Credits. If it’s still active, OVO will know for definite exactly where to send the money back to. Otherwise, there are cases where suppliers have to send cheques (and that really does take ages because banks are slow).

No further money would be taken in the meantime.

The ofgem rules  give ovo 10 working days after the final bill for the customer to get any refund including any time for the customer to get a cheque in the post under normal circumstances if that really is the only way possible. 

With my bank if I give them a cheque before 3.30pm the money will be in my account the next day. I don't need to go to a branch if I don't want to, I can upload an image of the cheque onto their banking app. This isn't even one of the new internet only banks. 

There really are no excuses for the slow processing of cheques these days with the automation of cheque processing. You don't need to give all banks a physical copy of a cheque any more. 

Well last week I had a different person from the complaints department who specifically told me multiple times that if I get the balance below £250.00 that I could switch but just today I got a private message from OVO_Forum_Support telling me it must be below £25.00. So that’s now 4 different stories I’ve been told about this matter… 1) The first person in complaints I spoke with told me the balance must be under £300.00, 2) then a normal agent insisted that it has to be completely paid off, 3) then a different person from complaints told me under £250.00, 4) now I’m being told under £25.00 by forum support. OVO is a total joke… why is it that every single person I talk to tells me something different. How is this possible? I am really tired of all the lies, it really starts to take an emotional toll.

Well last week I had a different person from the complaints department who specifically told me multiple times that if I get the balance below £250.00 that I could switch but just today I got a private message from OVO_Forum_Support telling me it must be below £25.00. So that’s now 4 different stories I’ve been told about this matter… 1) The first person in complaints I spoke with told me the balance must be under £300.00, 2) then a normal agent insisted that it has to be completely paid off, 3) then a different person from complaints told me under £250.00, 4) now I’m being told under £25.00 by forum support. OVO is a total joke… why is it that every single person I talk to tells me something different. How is this possible? I am really tired of all the lies, it really starts to take an emotional toll

 

What if I owe OVO money?

If you try to switch while you still owe money, we’ll need to raise an objection. You can’t switch away while you’re in debt, unless it's under £25. As soon as the debt is cleared, you’ll be free to switch.

https://www.ovoenergy.com/help/article/leaving-ovo

Looks to me like Forum Support has given advice based on what is on the website. Have you seen anything else on the website? I have only looked on this page. 

The £25 is also in line with the advice from one of the ovo moderators on this very thread.

 

Thank you for trying to help clarify things Jeffus but I honestly don’t believe anything that OVO has said or written anymore. I’m not even going to try to switch until I’ve paid the balance off… OVO has successfully managed to keep me hostage.

This is kind of beside the point now as my largest problem with OVO has been how much time and energy they’ve cost me with all of the misinformation and lying. Like just trying to find out the debt limit that will allow a person to switch away… I have been dealing with this for two weeks now and have heard 4 different stories. Even if what you have told me is in fact the truth, why does a person need to go to such great lengths as speaking to a first tier complaints department agent, a normal agent, an escalated complaints department agent(who on the phone and in email specified under £250.00), and forum support to finally get a reliable answer. In the process of spending hours of my time trying to find out the truth I’m being told different things and being gaslighted by agents… and this is just the tip of the iceberg of my bad experiences with OVO.

I would love to lodge a complaint about being lied to by OVO countless times but I’m quite sure OVO agents won’t even let me make a formal complaint much less do anything even remotely helpful about it. Even if a complaint was allowed to be made it would just result in either not being called back or taking a lot more of my time, discounting my experience and/or gaslighting me, and more lies.

Personally, I wouldn’t recommend that. Most forums are either running so fast your comments would just get washed away in the flood, too slow and nobody would ever read it or have rules which might result in a takedown. You’d probably end up wasting your time.

I looked into swtiching from ove and got told i cannot leave yet i owe nothing and am ahead with my direct debits - anyone got any idea why i cant switch ?