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douglas82
Rank 1
May 30, 2017
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Where's my final refund?

  • May 30, 2017
  • 32 replies
  • 10236 views

 


since last November been trying to get refund since switching . and DESPITE UMPTEEN PHONE CALLS no one has sorted out my rebate. you were happy to take my money but not happy to payback whats owed.
I would like some extra compensation now.
you have 7 days to respond otherwise I will have to take legal action

 

    Best answer by Darran_OVO

    Updated on 09/07/25 by Ben_OVO


    Sorry to hear there’s been a delay to your final refund.

     

    Usually when you switch suppliers, we’ll receive the information we need from your new supplier and issue a final statement within 6 weeks of your switch date. If you’ve got a credit balance, once the final statement has been issued, this’ll be automatically refunded and back in your bank account no longer than 10 working days after you get the final statement.

     

    Occasionally a final statement might be delayed, which means your refund may take longer than expected. If you’ve still not received a final statement and it’s been over 6 weeks since your switch, reach out to our Support Team, who can check what’s caused the delay and may be able to offer a partial refund in advance of your final statement.

     

     

    32 replies

    Show previous replies
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    March 4, 2024

    Hi @Jesslynn 73 

     

    I’m really sorry to hear about this.

     

    I’m going to have our Forum_Support reach out to you to help with this matter. Look out for a PM here soon: https://forum.ovoenergy.com/inbox/overview

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    Newcomer
    edandsuet
    Newcomer
    March 12, 2024

    Hi Jess

    Sorry to hear about the problems you are having.  It is awful when you feel powerless to get anywhere despite having done everything you possibly can and know that you are in the right.

    I was really grateful for the help of Forum_Support and after emailing I did receive a reply within just a couple of days, and received my final balance refund of over £2000 a couple of weeks later, some 6 months after moving house.

    I would strongly advise contacting the above email address laying out all of the details with dates of communication etc. as clearly as possible.  It might take you an hour or so to pull all of the information together and present it clearly and chronologically, but hopefully the team that responds to the CEO email address have more options available to them to enable them to resolve your issue.

    I often found the customer support people I spoke to at OVO agreed with me and wanted to help, but were also powerless to do anything themselves.

    Good Luck

    Ed.

     

    (Edited by Moderator)

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